Experience

Mighty Networks

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Associate Product Marketing Manager

  • May 2023 - Present

• GTM Advocate

  • Jun 2022 - Present

• Customer Advocate/Success Squad Leader

  • Mar 2021 - Present

  Mighty Networks — Palo Alto, CA Customer Advocate/Success — Team Lead | Feb 2021 — Present • Acted as a focal point of contact for provision and handling of support and advocacy operations via Email, Chat, and Video/Demo Calls while maintaining close collaboration with the Marketing, Sales, Product Design, and Engineering teams to streamline all operations • Served as subject matter expert on content policy issues such as copyright, harassment, hate speech, nudity, self-harm… Show more Mighty Networks — Palo Alto, CA Customer Advocate/Success — Team Lead | Feb 2021 — Present • Acted as a focal point of contact for provision and handling of support and advocacy operations via Email, Chat, and Video/Demo Calls while maintaining close collaboration with the Marketing, Sales, Product Design, and Engineering teams to streamline all operations • Served as subject matter expert on content policy issues such as copyright, harassment, hate speech, nudity, self-harm, etc... • Handled the interview, drove training and development initiatives, took charge of the streamlined onboarding of new hires, and provided adequate support to 3rd Party Vendors to achieve and meet all service level agreements set • Developed and taught a course geared at educating customers on how to be successful on the platform with live office hours and course content creation Go to Market Support Specialist • Collaborated with product and engineering, sales, and the executive teams in brainstorming sessions for rapid creativity and to facilitate agreement on a framework for assessing ideas about product features needed to serve customers and meet their needs effectively • Provided macro-level research and user stories generated from customer requirement research to influence the product roadmap that outlines the vision, direction, priorities, and progress of products over time • Tested new features to identify pain position, support implications, and unanswered technical questions before product launches • Coordinated across all efforts and actions to achieve product launch goals by maintaining all internal and external product launch documentation, including live demonstrations and product announcements • Maintained all internal and external documentation about product launches as well as live demonstrations and product announcements



Shotgun Players

• United States
• Performing Arts
• 1 - 100 Employee

• Development and Artistic Associate

  • Jun 2015 - Apr 2020

  Berkeley Development Associate Gala Coordinator: Created a power case to garner more support for the successful director of an annual Fundraiser, Sassafras, that generated over $100K in donations Donor Relationships: Fostered positive relationships with donors to ensure that donors experienced high- quality interactions with the organization to foster long-term engagement and investment; tracked appreciation and gifts Fundraising: Developed effective marketing campaigns and created… Show more Development Associate Gala Coordinator: Created a power case to garner more support for the successful director of an annual Fundraiser, Sassafras, that generated over $100K in donations Donor Relationships: Fostered positive relationships with donors to ensure that donors experienced high- quality interactions with the organization to foster long-term engagement and investment; tracked appreciation and gifts Fundraising: Developed effective marketing campaigns and created thought-provoking content for social media and marketing to boost fundraiser awareness; processed donations and tracked Thank You letters Artistic Associate • Managed the casting email inbox correspondence by effectively handling questions, scheduling, and problem resolution • Coordinated audition logistics for a six-show season • Created and maintained systems for literary tracking and season planning Show less



Teatro ZinZanni

• United States
• Entertainment Providers
• 1 - 100 Employee

• Administrative Coordinator

  • May 2010 - Oct 2013

  San Francisco, California, United States Administrative Coordinator | May 2010 — Oct 2012 • Provided management oversight for the live auction of the J/PHRO, Sean Penn’s Haiti Relief Organization • Education Manager: Arranged a two-week educational circus camp for kids; created curriculum, handled schedules, managed budgets, onboarded artists and teachers, and monitored the overall safety of all campers • HR Manager: Managed the onboarding of contracted employees, submitted timesheets, managed payroll distribution… Show more Administrative Coordinator | May 2010 — Oct 2012 • Provided management oversight for the live auction of the J/PHRO, Sean Penn’s Haiti Relief Organization • Education Manager: Arranged a two-week educational circus camp for kids; created curriculum, handled schedules, managed budgets, onboarded artists and teachers, and monitored the overall safety of all campers • HR Manager: Managed the onboarding of contracted employees, submitted timesheets, managed payroll distribution, insurance enrollment, accident reports, and claims for performer injuries • Company Manager: Acted as a point of contact for artist logistics, travel, and accommodations Show less



Book-It Repertory Theatre

• United States
• Performing Arts
• 1 - 100 Employee

• Education Associate

  • Jul 2007 - May 2010

  Seattle, Washington, United States • Managed a four-show season (including Special Editions) that toured to close to 300 schools, libraries and community centers a year. • Obtained rights for each show as well as contract administration and payment of royalties. • Managed all aspects of Target Family Fun Days for each show: organizing volunteers, schedule of events, arts and crafts projects and entertainment.