CTE Teacher

• Jan 2019 - Present

Merchandise Execution Associate

• Feb 2016 - Dec 2019

Assists the MET Supervisor in the execution of merchandising & pricing responsibilities such as ad set-up and take-down, promotional set-up and replenishment of promotional merchandise. Help with training and coaching associates on product knowledge, merchandise presentation skills, inventory and price integrity skills, and customer service tactics to enhance sales Ensure that the departments are clean and organized for customers Facilitate efficient replenishment flow and representation of merchandise Maintain strong organizational and project management skills Form strong partnerships and communicate well with store team members Show less

Volunteer Worker

• Jul 2015 - Jan 2019

"Workaway.info holds a database of families, individuals or organisations in an extensive range of different countries who have registered with us and are looking for volunteer help in a huge range of different fields. From painting to planting, building to babysitting and shopping to shearing, Workaway.info aims to introduce working travelers and language learners to like minded hosts, without having to pay expensive agency fees. Our hosts are based in many different countries with more and more signing up every day. So whether you are planning that big trip to Australia, thinking of taking a year to do Europe or want to immerse yourself in South American culture, Workaway is the answer for low cost travel!" Show less

Customer Care Personal Banker - Fraud Analyst

• Aug 2014 - Jul 2015

• Resolved fraud suspects in fraud software such as ACH, POS, ARM, On us Checks • Responded to Passport Fraud Center alerts • Responded to Gladiator Technologies bill payment alerts • Compiled analysis reports to file with MasterCard and law enforcement • Maintained Fraud Loss Reports for Internal Controls committee • Provided reports to management and made recommendations on transaction blocking rules to the check card system • Processed Account Data Compromise alerts and generated letters and new cards • Processed forgeries and fictitious item claims • Processed fraud disputes from customers according to Regulation E and MasterCard Rules • Researched and analyzed customer accounts for possible cases of fraud or trends and prevented future fraud • Worked with customers to verify or explain unusual account activity • Attended numerous continuing education seminars, conferences, and webinars discussing fraud trends and best practices • Coordinated with local, state, and federal law enforcement • Remained active with industry groups and sought out additional opportunities for networking Show less

Store Manager

• Oct 2012 - Jun 2014

• Provided disciplined leadership including setting clear expectations and holding the team and myself accountable for results• Maintained complete accountability for the unit• Controlled operating expenses and variable costs for the store• Payroll management and training manager for the unit• Responsible for policies and procedures throughout the store• Responsible for accurate inventory levels in the store• Developed and managed performance of individuals and team measured by appropriate performance reports and scorecards• Responsible for Loss Prevention productivity• Responsible for the shipping and receiving of goods• Executed customer service strategies, policies and programs• Responsible for stock room conditions, replenishment, and merchandise flow• Responsible for the Human Resource Department• Responsible for leading and monitoring store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution• Acted as the eyes and ears of the client - provided clients with fact-based, real-time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, and transition/exit strategies• Utilized quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunitiesHighlights• Generated more than six million dollars in sales revenue annually• Developed a community charity campaign that served Heroes at Home Show less

Assistant Store Manager

• Jul 2010 - Oct 2012

• Provided disciplined leadership including setting clear expectations and holding the team accountable for results• Inspected departments and consulted with employees daily to identify opportunities and develop and prioritize action plans with timely follow-up• Attracted, hired and on-boarded store staff as measured by appropriate performance scorecard, retention and new hire survey results• Executed the client’s (brand/business) plan consistently across departments and provided ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence• Focused and invested time on customer-facing activities including selling and operational support processes• Provided first-person coaching and leadership on the execution of action plans based on the weekly Playbook process, daily department walks, Customer Satisfaction Surveys, and customer/associate interactions• Achieved controllable cost plans relative to departments• Identified and communicated continuous improvement opportunities to associates and to teams• Provided Store Manager with fact-based, real-time feedback on the product life cycle including assortment, pricing, flowing inventory, marketing support, transition/exit strategies, etc. in order to highlight opportunities for clients Show less

Merchandise and Pricing Lead

• Jun 2007 - Jul 2010

• Assisted the Assistant Store Manager in the execution of Merchandising & Pricing responsibilities such as ad set-up and take-down, promotional set-up and replenishment of promotional merchandise• Supported the Assistant Store Manager in developing a high performance team by assisting in scheduling and supervision of Merchandise & Pricing Associates, as well as training and coaching on product knowledge, merchandise presentation skills, inventory and price integrity skills, and customer service tactics to enhance sales• Participated in interviews with job applicants and provided input to the Assistant Store Manager during the selection process• Ensured that the department was clean and organized for customers• Facilitated efficient replenishment flow and representation of merchandise• Maintained strong organizational and project management skills• Formed strong partnerships and communicated well with store team members Show less

Consultative Sales Associate

• Dec 2004 - Jun 2007

• Took ownership for enhancing the customer experience, assisted customers by utilizing the approved consultative selling practices and guidelines to identify customer needs and provided appropriate solutions• Utilized website navigation, and proactively leveraged technology in order to facilitate the customer experience and provide customer solutions when the product was not available in the store• Maintained current knowledge of merchandise lines, product features, benefits and availability and Sears Advantages• Delivered, installed and/or responded to service options based on customer needs• Optimized credit, gift card, Shop Your Way Rewards, multi-channel opportunities, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities• Processed customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures• Partnered with other selling and sales support associates and cashiers to provide superior customer service (i.e., located merchandise, assisted customers, answered phones and ran registers)• Maintained merchandise standards and ready-all-day standards within assigned departments, including replenishment and housekeeping for associates in all departments and ad set-up and take-down for associates in Home Appliances Show less

Bookkeeper 4

• 1997 - 2004

• Directed financial record keeping operations for a retail bank, including customer service, financial transactions and accounts payable • Communicated and worked with a branch of 50 customer service representatives and tellers • Reconciled financial bank statements and pertinent information for customers • Researched inconsistencies in customer bank accounts • Directed financial record keeping operations for a retail bank, including customer service, financial transactions and accounts payable • Communicated and worked with a branch of 50 customer service representatives and tellers • Reconciled financial bank statements and pertinent information for customers • Researched inconsistencies in customer bank accounts