Bradley Henry
VP of IT at eAssist Dental Solutions- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Comptia A+
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Lean Six Sigma Yellow Belt
GoLeanSixSigma.com
Experience
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eAssist Dental Solutions
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United States
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Financial Services
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300 - 400 Employee
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VP of IT
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Mar 2022 - Aug 2023
VP of IT team leading the Technical Support Help Desk, Installation Team, and Automations Development Team. Responsible for IT budget, Staffing, IT Infrastructure, Vendor Management, Security, User and Access Management. VP of IT team leading the Technical Support Help Desk, Installation Team, and Automations Development Team. Responsible for IT budget, Staffing, IT Infrastructure, Vendor Management, Security, User and Access Management.
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Lumen Technologies
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United States
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Telecommunications
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700 & Above Employee
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Manager Repair
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Mar 2021 - Mar 2022
General Manager of technical support team providing Consumer and Small Business assistance for Internet and phone products. Manages team of repair supervisors who are responsible for the achievement of key performance metrics, including Service Level, NPS, delivering contractual SLA obligations, drive customer satisfaction and support financial objectives. General Manager of technical support team providing Consumer and Small Business assistance for Internet and phone products. Manages team of repair supervisors who are responsible for the achievement of key performance metrics, including Service Level, NPS, delivering contractual SLA obligations, drive customer satisfaction and support financial objectives.
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Manager Operational Support
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Mar 2018 - Mar 2021
Provides operational support and management within the Consumer and Small Business Repair organization. Leads Operational efforts including continued training, process improvement and documentation, quality assurance, and management of the mentoring and remediation groups.
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Supervisor Technical Support
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Sep 2015 - Mar 2018
Leads a team of associates in providing excellence in customer service and a great customer experience. Provides leadership, motivation and assistance to team in achieving company metrics through targeting specific goals. Responsibilities include employee relation issues, company guidelines and objectives, sales and service results, and quality assurance.
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Goldman Sachs
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United States
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Financial Services
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700 & Above Employee
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PWM Service Team
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Jan 2011 - Apr 2015
Liaison between Sales, Operations and Technology to resolve a myriad of inquiries, requests and provide solutions. *Provides internal and external client and sales team support. *Works together with Operations and Technology teams to resolve sales team and client issues. *Provides training to the sales community. *Main point of contact and subject matter expert for multiple in-house technical systems. *Project management. *Improved internal systems and… Show more Liaison between Sales, Operations and Technology to resolve a myriad of inquiries, requests and provide solutions. *Provides internal and external client and sales team support. *Works together with Operations and Technology teams to resolve sales team and client issues. *Provides training to the sales community. *Main point of contact and subject matter expert for multiple in-house technical systems. *Project management. *Improved internal systems and controls. *Developed working relationships with co-workers in various groups including compliance, technology, operations, sales, and legal.
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System Management Team
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Jul 2006 - Dec 2011
Globally managed multiple teams including the technology support desk, systems access control, and application change management teams *Product Manager for system enhancements and support of new financial products and services for Private Wealth Management clients and the GS Private Bank. *Subject matter expert and Help Desk escalation point for firm developed technology applications *Creation and delivery of training materials. *Member of Risk Management Committee. *Managed end… Show more Globally managed multiple teams including the technology support desk, systems access control, and application change management teams *Product Manager for system enhancements and support of new financial products and services for Private Wealth Management clients and the GS Private Bank. *Subject matter expert and Help Desk escalation point for firm developed technology applications *Creation and delivery of training materials. *Member of Risk Management Committee. *Managed end user group meetings to shape software change management direction. *Developed and implemented improved procedures and controls for granting and removing access to internal systems. *Collaborated with internal and external auditors to carry out audits for access to the systems.
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Financial Software Innovations Inc
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Austin, Texas
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Software Support Specialist
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May 2002 - Jul 2006
Client support of financial software, software testing, technical support, troubleshooting, customer service, employee and client training. *Educated users in a classroom environment during yearly client education conference. *Worked in a team environment during yearly development stages. *Led team in numerous tasks in development process. *Instrumental in incorporating virtual private network to improve productivity. Client support of financial software, software testing, technical support, troubleshooting, customer service, employee and client training. *Educated users in a classroom environment during yearly client education conference. *Worked in a team environment during yearly development stages. *Led team in numerous tasks in development process. *Instrumental in incorporating virtual private network to improve productivity.
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Education
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2001 - 2001
IT Career Academy
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Brigham Young University
Completed General Education courses for the Special Education Bachelor of Science Degree
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