Experience

Tekdesk

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Feb 2022 - Present

• Associate Project Manager

  • Jul 2021 - Jun 2022



SabreTooth Technologies, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Solutions Consultant

  • Nov 2018 - Jul 2021



TDArx, Inc.

• Computer Networking Products
• 1 - 100 Employee

• Service Desk – Level 2

  • Jan 2016 - Nov 2018

  Provide 24/7 IT support, desktops, printers, peripheral devices, etc •Assisted with troubleshooting and update/write documentation to add to Knowledgebase •Use Log-Me-in-Rescue for the Remote protocol while troubleshooting •Create/Modify/Assist with ZenDesk; Ticketing Database on a daily basis •Monitored ticketing queue; Respond to Incidents/Tickets in an efficient manner •Followed up with End Users/Clients to ensure Data Integrity and establish great customer service Provide 24/7 IT support, desktops, printers, peripheral devices, etc •Assisted with troubleshooting and update/write documentation to add to Knowledgebase •Use Log-Me-in-Rescue for the Remote protocol while troubleshooting •Create/Modify/Assist with ZenDesk; Ticketing Database on a daily basis •Monitored ticketing queue; Respond to Incidents/Tickets in an efficient manner •Followed up with End Users/Clients to ensure Data Integrity and establish great customer service



Old Dominion Freight Line

• United States
• Truck Transportation
• 700 & Above Employee

• Help Desk Specialist

  • Oct 2014 - Oct 2015



Tech Rescue

• Greensboro/Winston-Salem, North Carolina Area

• Business Owner

  • Dec 2012 - Oct 2014

  Local Support for Local People. Tech Rescue is focused on helping Rockingham County companies and residents with their technology related issues. Local Support for Local People. Tech Rescue is focused on helping Rockingham County companies and residents with their technology related issues.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Advanced Technical Support

  • Mar 2009 - Dec 2012

  Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps. Answer questions regarding services and products. General troubleshooting technical problems with client’s computers including Windows and Apple operating systems. Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps. Answer questions regarding services and products. General troubleshooting technical problems with client’s computers including Windows and Apple operating systems.



Blockbuster

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2007 - Oct 2008

  Completed store operational requirements by scheduling and assigning employees; following up on work results. Maintained store staff by recruiting, selecting, orienting, and training employees. Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensured availability of merchandise and services by maintaining inventories. Show less



NorStar Mortgage Group

• Banking
• 1 - 100 Employee

• Loan Originator

  • Jan 2007 - Oct 2007

  Attracted new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers. Approved mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk. Protected broker's image by keeping mortgage loan information confidential. Maintained office network and onsite computers. Attracted new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers. Approved mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk. Protected broker's image by keeping mortgage loan information confidential. Maintained office network and onsite computers.



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2004 - Jan 2007

  Completed store operational requirements by scheduling and assigning employees; following up on work results. Maintained store staff by recruiting, selecting, orienting, and training employees. Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensured availability of merchandise and services by maintaining inventories. Show less