Head of Operations

• Jul 2021 - Present

Objective: Brought on as employee #1 at iExcel for the purpose of scaling a digital marketing agency through building operational infrastructure. Primary areas of responsibility are People Ops, Finance, and Scrum Master.Results:-Obtained $100,000 loan to invest in building operational infrastructure-Created and documented contractor recruiting, hiring, onboarding, and off-boarding processes-Responsible for all finances including payment of contractors, invoicing of clients, tracking of contractor hours and tax compliance-Implemented scrum and agile, served as Scrum Master, and managed team of 8 part-time contractors to execute digital marketing services for 8 clients

CEO and Founder

• Jun 2019 - Jul 2022

Built a two sided marketplace for craft food and beverage vendors to sell and host virtual tasting experiences in a custom video conference tool for groups of friends and coworkers using no-code platform Bubble.io.-Conducted 50+ customer discovery interviews-Built an MVP with Bubble.io-Recruited a technical cofounder to take over product-Acquired 8 beta testing wineries and distilleries-Conducted full tests of the platform-Pivoted business several times before closing due to lack of traction and growth

Enterprise Client Success Manager

• Jan 2021 - Jun 2021

-Onboarded and trained enterprise clients (1 billion+ annual revenue) to use the FiscalNote's public affairs legislative monitoring system -Took feedback on legislative issues critical to clients' success and tailored the platform to alert them to introduced legislation at the local, state, and federal level-Arranged and imported existing client data needed for launching platform to groups of users -Onboarded and trained enterprise clients (1 billion+ annual revenue) to use the FiscalNote's public affairs legislative monitoring system -Took feedback on legislative issues critical to clients' success and tailored the platform to alert them to introduced legislation at the local, state, and federal level-Arranged and imported existing client data needed for launching platform to groups of users

Program Coordinator

• May 2018 - Aug 2020

Objective:Redesign a well funded but struggling undergraduate program to prepare students for the working world in ways traditional academic classes do not using innovative experiential learning methodsResults-Created a 1 credit undergraduate pilot course in 2 months that included interdisciplinary consulting projects conducted for companies in the DC area-Obtained partnerships with 5 companies for the program that submitted work projects for students-Executed a showcase event at the Virginia Tech Research Center in Arlington Virginia where students pitched their final projects to all the programs partners in person-Redesigned program to be a wholistic sophomore and junior year experience with 1 credit classes in each semester-Executed an iScholars launch marketing campaign that converted to 170 student applications

Customer Success Manager

• Oct 2017 - Apr 2018

ResponsibilitiesOnboard and reduce the churn of a portfolio of SMB accountsDevelop a premium service product to take to marketSell a the new premium product developedService the premium productResultsCreated a new product that included premium service/consulting with at a %500 increase in pricePitched, sold, and proved market demand for the product with one on one calls and webinar salesDelivered the product to a group of 15 customers with weekly calls, consulting, and VA assistanceResulted in $90,000 in recurring revenue and a major improvement to the LTV:CAC ratio

Customer Onboarding Manager

• Sep 2016 - Sep 2017

Responsible for reducing subscription churn for 100 new individual subscribing customers a month through the first 30/60/90 days of the customer journeyCrafted and managing a highly prescriptive onboarding process entailing 1 on 1 and webinar screen demos as well as content implementation and account customizationResultsIncreased lifetime value of customers by $720 in annual recurring revenue during my first 6 monthsGrew onboarding team to 3 full time employeesSuccessful executed onboarding with 70% of new customers week over week

Senior Inside Sales Account Executive

• Jun 2016 - Sep 2016

-Managed a pipeline of 300 inbound SMB leads a month with Salesforce CRM -Averaged 50 appointments set per week and 35 run per week using screen share demo tools-Consistently exceeded goals of $37,000 churn adjusted ARR (60 seats) per month -Closed $318,000 in adjust ARR-Managed a pipeline of 300 inbound SMB leads a month with Salesforce CRM -Averaged 50 appointments set per week and 35 run per week using screen share demo toolsConsistently exceeded goals of $37,000 churn adjusted ARR (60 seats) per month Closed $318,000 in adjust ARR

Talent Acquisition Specialist

• Dec 2015 - Jun 2016

-Assessed, bought, and implement an applicant tracking system-Managed hiring processes for Product, Sales, Customer Success, and Marketing-Partnered with executives to drive ownership and accountability for hiring-Reviewed all incoming resumes, executed 30+ screenings a week, scheduled interviews for hiring teams, facilitated hiring meetings-Implemented situational and behavioral based standard interviewing processes for more accurate assessment of talent-Drove 22 new hires to completion-Created an automated hiring offer review process

Inside Sales Account Executive

• Nov 2014 - Dec 2015

Owner

• Aug 2014 - Nov 2014

Consultant in student affairs dedicated to helping student organization and universities improve the student experience. Services offered included: -Educational student programming-Student organization and community culture analysis-Dedicated student organization development-Volunteer training Consultant in student affairs dedicated to helping student organization and universities improve the student experience. Services offered included: -Educational student programming-Student organization and community culture analysis-Dedicated student organization development-Volunteer training

Chief Prototyper

• Jun 2014 - Aug 2014

-Self taught prototyping using Axure -Delivered a prototype of a proposed web application for founders of a technology start up-Advised founders on best practices related to entrepreneurial web development -Self taught prototyping using Axure -Delivered a prototype of a proposed web application for founders of a technology start up-Advised founders on best practices related to entrepreneurial web development

Development Coordinator

• May 2013 - May 2014

Onsite project leader responsible for developing a sustainable, 100 man student organization at Florida State University in one year. Objectives of the job include:-Recruit, train, coach, and support a team of 10 advisors-Lead a five person team to recruit 80+ students-Educate, train, coach, and support new members to operate the organization-Develop a positive organizational culture with significant experiences and events

Leadership Consultant

• Jun 2011 - May 2013

Traveling consultant responsible for impacting KPIs at member organizations with onsite education and training for members and volunteers. Job responsibilities and results produced included:-Consulted for a region of 1200+ members and volunteers encompassing University of Denver, Colorado State, Colorado School of Mines, Kansas, Kansas State, Wichita State, Oklahoma, Oklahoma State, TCU, Texas at Arlington, SMU, Texas A&M, Texas A&M-Corpus Christi, and Arkansas.-Increased membership from 900 to 1100 in two years-Increased GPA from 3.045 to 3.124-Increased leadership development programing participation from 133 to 148-Served as a branch development team member at TCU, recruiting 77 men, and Arkansas, recruiting 93 men-Coached and trained a volunteer core of 200+ existing and new volunteers

Media Intern

• Jun 2010 - Aug 2010

Hired as an intern to film and edit a creative short film for internal and sales purposes describing the services and products of BackOffice Associates. Hired as an intern to film and edit a creative short film for internal and sales purposes describing the services and products of BackOffice Associates.

Manager

• Jun 2009 - Aug 2009

• Organized schedules, payroll, and member service for a privately owned swimming club• Mediated conflicts between board members expectations and employees concerns• Created standardized expectations and professionalism for employees• Enhanced member satisfaction and the clubs reputation with patrons • Organized schedules, payroll, and member service for a privately owned swimming club• Mediated conflicts between board members expectations and employees concerns• Created standardized expectations and professionalism for employees• Enhanced member satisfaction and the clubs reputation with patrons