MSR/Loan Officer - Travel Team

• Feb 2022 - Present

I am a member of Abound Credit Union's travel lending team. I travel to all 18 branches across Central Kentucky to assist branches with member services, loans, financial wellness, and investment services.Key duties:Serve as a resource for member's financial needs.Serve as a liaison between the member and the credit union.Provide information on the full range of credit union products and services.Open accounts for members, resolve issues, and professionally handle the member's daily needs.Provide a variety of transaction services to members including loan processing, closing, and disbursal. Respond to members' request for information, service or assistance made in-person or by mail. Provide member service support to all branches of the credit union. Show less

Teller Mentor

• Oct 2021 - Feb 2022

Key duties:Introduce new tellers to the Credit Union.Serve as a "mentor" to the new tellers.Provide support and training to new tellers coming into the Credit Union.Provide new tellers with in-branch training and knowledge about products, services, policies, procedures, rules and regulations of the Credit Union for tellers.

Teller

• Apr 2021 - Feb 2022

Key duties:Provide personal contact, currency and account related services for members.Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, and check cashing with a high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with the Credit Union policies and procedures. Maintain an up-to-date and comprehensive knowledge on all related products, services, policies, procedures, rules and regulations for the teller area. Show less

Customer Services Representative and BOPIS Lead

• Jun 2020 - Apr 2021

Sales Development Specialist

• Jan 2019 - Apr 2021

Customer Service Representative

• Aug 2018 - Jan 2019

Clicklist Operation

• Jan 2018 - Aug 2018

As ClickList Operations, my job was to promote Kroger ClickList at my store's location. I would set up booths, speak to customers, and go to Chamber of Commerce Expos to promote ClickList. I was in charge of making sure that the ClickList attendants had all the tools and resources they need to hit their goals. I was also in charge of updating my location's ClickList Yammer account. I also reported the daily-weekly goals to ClickList Manager and Store Management (if needed). I was not a supervisor or team leader. Show less

Bagger/Cashier

• Oct 2017 - Jan 2018