Experience

Mills Properties, Inc.

• Property Manager

  • Mar 2016 - Present

• Property Manager

  • Apr 2015 - Present

  Budgets, accounts receivable and accounts payable, leasing, contracts,delinquency, daily reports, scheduling, renewals, legal action, customer service.

• Property Accountant

  • Oct 2012 - Apr 2015


Mills Properties, Inc-Peachtree Apartments
• Property Manager

  • Apr 2015 - Mar 2016


DNW Development

• Project Coordinator

  • Oct 2011 - Oct 2012

  Coordinate with property owners projects related to recently purchased foreclosures to list for sale or rent. Research area for abandoned or foreclosed properties for real estate investing or wholesaling. Specifically manage and participate in the physical work involved ranging from flooring and painting to full room remodeling and upgrading. Coordinate with property owners projects related to recently purchased foreclosures to list for sale or rent. Research area for abandoned or foreclosed properties for real estate investing or wholesaling. Specifically manage and participate in the physical work involved ranging from flooring and painting to full room remodeling and upgrading.



Mills Properties, Inc

• Collections and Customer Service Manager

  • Jun 2005 - Oct 2011

  Created and managed in house collection department for property Management Company involving a mix of 52 residential apartment communities and commercial properties with 10,763 units in Missouri and Illinois. Managed a database of over 2000 accounts. Negotiated the recovery of over 3.1 million dollars in lost revenue over a 6 year span increasing revenue an average of 15% each year. Accountable for payment arrangements and satisfaction of court ordered judgments for past and current… Show more Created and managed in house collection department for property Management Company involving a mix of 52 residential apartment communities and commercial properties with 10,763 units in Missouri and Illinois. Managed a database of over 2000 accounts. Negotiated the recovery of over 3.1 million dollars in lost revenue over a 6 year span increasing revenue an average of 15% each year. Accountable for payment arrangements and satisfaction of court ordered judgments for past and current residents. Developed collection system and mentored all properties on legal statutes, policies and procedures. Managed and controlled the monthly write off procedure for balances larger than 4 months past due. Negotiated contract terms with outside vendors who administered the written off accounts. Reconciled vendor statements and payments on a monthly basis. Represented company in an executive capacity alongside the company’s attorney in city and court municipal court proceedings. Counseled residents on eviction proceedings and negotiated a suitable repayment plan or the voluntary surrendering of their residence to avoid physical eviction. Created and submitted monthly excel reports displaying the monthly and yearly, balance, payment and write off totals to upper management. Advised and assisted property managers and their staffs on methods to lower delinquency through customer service and negotiation. Assisted residents with property related issues in a customer service management capacity. Created and submitted monthly statements and dunning letters to residents. Recorded check and credit card payments on accounts, updated credit bureau records and made daily bank deposits. Show less Created and managed in house collection department for property Management Company involving a mix of 52 residential apartment communities and commercial properties with 10,763 units in Missouri and Illinois. Managed a database of over 2000 accounts. Negotiated the recovery of over 3.1 million dollars in lost revenue over a 6 year span increasing revenue an average of 15% each year. Accountable for payment arrangements and satisfaction of court ordered judgments for past and current… Show more Created and managed in house collection department for property Management Company involving a mix of 52 residential apartment communities and commercial properties with 10,763 units in Missouri and Illinois. Managed a database of over 2000 accounts. Negotiated the recovery of over 3.1 million dollars in lost revenue over a 6 year span increasing revenue an average of 15% each year. Accountable for payment arrangements and satisfaction of court ordered judgments for past and current residents. Developed collection system and mentored all properties on legal statutes, policies and procedures. Managed and controlled the monthly write off procedure for balances larger than 4 months past due. Negotiated contract terms with outside vendors who administered the written off accounts. Reconciled vendor statements and payments on a monthly basis. Represented company in an executive capacity alongside the company’s attorney in city and court municipal court proceedings. Counseled residents on eviction proceedings and negotiated a suitable repayment plan or the voluntary surrendering of their residence to avoid physical eviction. Created and submitted monthly excel reports displaying the monthly and yearly, balance, payment and write off totals to upper management. Advised and assisted property managers and their staffs on methods to lower delinquency through customer service and negotiation. Assisted residents with property related issues in a customer service management capacity. Created and submitted monthly statements and dunning letters to residents. Recorded check and credit card payments on accounts, updated credit bureau records and made daily bank deposits. Show less



May Credit Service Center

• United States
• Executive Offices

• Supervisor

  • Jun 1995 - Jan 2005

  Billing specialist for the Famous Barr, Lord and Taylor, Jones Stores and LS Ayres divisions of the May Company Department Store company. Specifically managed delinquent credit accounts ranging from 90 to 180 days past due, counseling customers on methods to bring an account current or determine if further action is required. Supervised over 30 associates responsible for 150-180 day delinquent credit accounts for the Kauffmans division. Scheduled, trained and motivated team through… Show more Billing specialist for the Famous Barr, Lord and Taylor, Jones Stores and LS Ayres divisions of the May Company Department Store company. Specifically managed delinquent credit accounts ranging from 90 to 180 days past due, counseling customers on methods to bring an account current or determine if further action is required. Supervised over 30 associates responsible for 150-180 day delinquent credit accounts for the Kauffmans division. Scheduled, trained and motivated team through rallies, coaching, monitoring and side by side counseling to meet and exceed monthly and yearly collection goals. Collaborated with department manager and Divisional Vice President on forecasting and business strategies. Show less Billing specialist for the Famous Barr, Lord and Taylor, Jones Stores and LS Ayres divisions of the May Company Department Store company. Specifically managed delinquent credit accounts ranging from 90 to 180 days past due, counseling customers on methods to bring an account current or determine if further action is required. Supervised over 30 associates responsible for 150-180 day delinquent credit accounts for the Kauffmans division. Scheduled, trained and motivated team through… Show more Billing specialist for the Famous Barr, Lord and Taylor, Jones Stores and LS Ayres divisions of the May Company Department Store company. Specifically managed delinquent credit accounts ranging from 90 to 180 days past due, counseling customers on methods to bring an account current or determine if further action is required. Supervised over 30 associates responsible for 150-180 day delinquent credit accounts for the Kauffmans division. Scheduled, trained and motivated team through rallies, coaching, monitoring and side by side counseling to meet and exceed monthly and yearly collection goals. Collaborated with department manager and Divisional Vice President on forecasting and business strategies. Show less



National Studios, Inc.

• United States
• Freight and Package Transportation

• Home Office manager

  • Aug 1990 - Jan 1994

  Traveling sales rep for nationwide family photography company. Worked with clients in major department stores placing portrait orders and assisting photographers. Managed the Pending Order and Customer Contact department at the corporate office in Maryland Heights, MO assisting clients who missed appointments place orders by phone or reset photo viewing time appointments. Worked closely with the Customer Service, Sales and Logistics. Traveling sales rep for nationwide family photography company. Worked with clients in major department stores placing portrait orders and assisting photographers. Managed the Pending Order and Customer Contact department at the corporate office in Maryland Heights, MO assisting clients who missed appointments place orders by phone or reset photo viewing time appointments. Worked closely with the Customer Service, Sales and Logistics.