Experience

Engage Global

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Intelligence Analyst

  • Jun 2017 - Present

  • Converted generalized business ideas to technical specifications for technology company to streamline delivery • Developed logic and implemented multiple commission payout plans • Provided in depth training and materials to senior call center managers on commissions to improve customer service • Performed audits on database and automated processes to ensure data accuracy • Formulated and proposed solutions to inconsistencies in expectation versus delivery • Provided reports to define and track KPIs for business leaders to provide data-driven insight based on customer behavior, commission payouts, and business operations • Created automated dashboards for the inbound call center utilizing Excel pivot tables and Power BI resulting in an increase in call center KPIs and accuracy for inside sales commissions



Bluehost

• United States
• Internet Publishing
• 100 - 200 Employee

• Senior Operations Analyst

  • Aug 2016 - Oct 2017

  • Led a team of four analysts in the construction, application, and presentation of data relevant to operations • Researched databases to write SQL queries which helped business leaders accurately assess customer behavior and business operations • Created and presented key metric reports used for leadership meetings and commission payouts • Developed a system of reports to ensure SOX Compliance per industry standards for monthly accounting audits • Created over 50 automated queries with input variables for analysts without SQL permissions to enable independent analysis • Provided perspective and raw data for historical and predictive models with the EIG Enterprise Data Management Platform team



Crowley ISD

• Crowley, TX

• Teachers Aide, Substitute Teacher

  • May 2012 - Jun 2015

  • Developed and presented lesson plans while creating an atmosphere conducive to learning for classrooms of up to 30 students • Managed the school’s computer labs, technology equipment, and in-school suspension program • Served as a volunteer tutor for 12 students in resource math who achieved 100% passing rate on the STAAR test • Developed and presented lesson plans while creating an atmosphere conducive to learning for classrooms of up to 30 students • Managed the school’s computer labs, technology equipment, and in-school suspension program • Served as a volunteer tutor for 12 students in resource math who achieved 100% passing rate on the STAAR test



Sikorsky Aircraft Corp

• Stratford, CT

• Acoustical Engineer

  • Jun 2008 - Dec 2010

  • Collected and analyzed data to develop and maintain acoustic databases • Provided support for production, delivery, and test to ensure military, customer, and internal noise specifications met standards • Acted as point of contact for the Noise, Vibration and Harshness Group to the S-76D, CH-53K, and ACE Standard Work programs • Collected and analyzed data to develop and maintain acoustic databases • Provided support for production, delivery, and test to ensure military, customer, and internal noise specifications met standards • Acted as point of contact for the Noise, Vibration and Harshness Group to the S-76D, CH-53K, and ACE Standard Work programs