Experience

Motlow State Community College

• Higher Education
• 200 - 300 Employee

• Lead Information Technology Specialist

  • Nov 2023 - Present

  Promoted to Lead IT Specialist

• Microcomputer Technician

  • May 2014 - Nov 2023

  Answering the Help Desk line and e-mail account in a timely mannerAnswering the Call Center line in a timely mannerTransferring calls to the appropriate department as needed to help callersVerifying student identity and FERPA information before releasing any informationReset PIN number for Student and Faculty for My Motlow BannerReset Motlow e-mail passwords using current password security rulesResearch and apply possible solutions for reported problemsBeing present at Summer Orientations on Moore County and Fayetteville CampusMove and reconnect IT equipment (Phone, Monitors, Mouse, Keyboard, PC Tower) as neededInstall and update software on PC’s as neededInstall and update software on laptops as neededInstall and update software on Macs as neededMaintain the inventory of Desktop Computers on Moore County and Fayetteville CampusMaintain the inventory of Network PrintersOrganize our inventory of Laser Printer Toner CartridgesComplete assigned Help Desk tasks in a timely mannerProvide backup support of the Smart Station and ITV room equipment as neededProvide support for the Desire 2 Learn system for studentsProvide some support for the Desire 2 Learn system for facultyProviding support for Network Laser PrintersProviding some support for non-network printersReplacing older equipment as determined by Technical OperationsHelp maintain IT equipment on Moore County and Fayetteville Campus as well as other Motlow Campuses as determined by Technical OperationsMaintain DELL certification for parts order and replacement on all Dell equipmentRun and Terminate Cat 5e Ethernet cabling for buildings, classrooms, and offices as neededUpdate PC’s with the newest appropriate PC image via SmartDeploySetup and verify guest accounts for non-Motlow visitorsScan PC’s for malware, spyware, and other viruses as neededSet up guest login accounts as neededDesign tutorial documents for common IT tasks (explaining Remote Desktop, VPN, etc) Show less



Alternate Dimensions Gaming, LLC

• Tullahoma, TN

• CEO

  • Jan 2018 - Present

  I've been designing and developing tabletop games for years. I founded Alternate Dimensions Gaming, LLC in January of 2018 to move this into the business realm and protect many of my designs. Our plan is to begin launching games in July 2019 via Kickstarter. We are the future of tabletop gaming. I've been designing and developing tabletop games for years. I founded Alternate Dimensions Gaming, LLC in January of 2018 to move this into the business realm and protect many of my designs. Our plan is to begin launching games in July 2019 via Kickstarter. We are the future of tabletop gaming.



Cubic Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Representative

  • Oct 2011 - Feb 2012

  Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Answered Inbound calls and e-mails about the San Francisco Metro Transit Attority system using the Clipper Card. Any account specific question must have user verification before any account details could be given. Some account information require research within Crystal Reports. Any technical issues due to something other than the Clipper Card were forwarded to floor lead who contacted the Help Desk. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Associate

  • Jul 2005 - Aug 2010

  Took an salaried position over Asset Protection at Store #0656 in Shelbyville, TN in January 2010 Supervisor over the store’s safety team (16 associates) Maintains the store’s CCTV and DVR system for surveillance Investigates allegations of theft, fraud, vandalism, and ethics Audits cash office, invoicing, claims, receiving, HAZMAT, electronics, pharmacy, HBA, Cosmetics, and TLE for shrink issues Collected and maintained this data through a program called VERNIT Plotted accident trends, cash shortages, purchase recap, et al using Mircosoft Excel Reports any issues or findings to the local authorities, store manager, and/or the market asset protection manager Department Manager over Garden Center at Store #0667 in Tullahoma, TN from January 2008 to December 2009 Supervisor over as many as 8 associates Maintains orders, inventory, and shrink for 3 departments Created a Excel database for the daily watering of both indoor and outdoor plants Performing other administrative duties as assigned Previously on assignment within Wal-Mart as an Electronics Associate, Sporting Goods Associate, Customer Service Associate, and Cashier Took special orders for rifles, shotguns, and muzzleloaders Organized paperwork related to ATF Maintained a filing system for all Lawn and Garden equipment manuals, all daily notes, and progress reports Handled all customer service issues Maintained highest market sales in 2 of 3 departments for 2008 Answering a multi-line phone, directing customers to the appropriate company representative or taking messages when necessary Show less



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Contract IT

  • Jun 2001 - Jul 2001

  Was a team lead on several IT jobs setting up new PC systems throughout the local area at Social Security offices. Oversaw the backup of the old system, disassembled the old system, set up the new system, and re-installed the backup to the new system. Took care of the paperwork and payroll for the other members of the team Contacted Apex after completion of each day's work with the numbers and any information on issues that we had (if any). Was a team lead on several IT jobs setting up new PC systems throughout the local area at Social Security offices. Oversaw the backup of the old system, disassembled the old system, set up the new system, and re-installed the backup to the new system. Took care of the paperwork and payroll for the other members of the team Contacted Apex after completion of each day's work with the numbers and any information on issues that we had (if any).



Motlow State Community College

• Higher Education
• 200 - 300 Employee

• Information Systems Lab Assistant

  • Aug 1996 - May 2001

  Provide non-classroom, academic instruction to students on an individual or small-group basis for proactive or remedial purposes. Tutored students in a variety of programs, such as Microsoft Word, Power point, Excel, C++, Visual Basic, Assembly, Java, and HTML. Maintained all desktop computers, printers, and scanners in the Computer Lab. Helped maintained system network for both Windows-based PC's, Unix, and Terminal systems. Reported any misuse, abuse, or any major technical problems to the CIS Director. Check hardware or software to determine reliability Communicate technical information to those who are not tech savvy Configure computers in industrial or manufacturing setting Follow data security procedures Maintain or repair computers or related equipment Monitor computer operation Train workers in use of computer and related equipment Train workers in use of equipment Perform minor repairs to hardware, software, or peripheral equipment Provide technical computer training Provide technical support to computer users Understand computer equipment operating manuals Use spreadsheet software (Excel) Use word processing or desktop publishing software (Word) Use computer networking technology Work as a team member Show less