Experience

Abzorb

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Apr 2022 - Present

  Working as part of Abzorb's indirect channel helping partners bring unique and first-class mobile, data and voice solutions to their customers. Using my background of Service Delivery and Operations I offer an informed, unusual approach to the typical wholesale channel partner manager role, factoring in the Service elements from the end user perspective.Abzorb's bespoke portal and product set has to be seen to be believed. Building on the already excellent reputation we have in the industry and continue to disrupt the marketplace for Telecoms and MSP companies alike looking to expand their portfolio and process near real-time transactions in our self-sufficient portal environment.

• Service Delivery Manager

  • Jul 2021 - Mar 2022

  Service Delivery Manager at AbzorbWorking as part of Abzorb’s indirect channel team. I am responsible for the onboarding of new partners ensuring key members are trained on Abzorb’s portal and full portfolio of products,Provide first class service to all new and existing partners, delivery training to existing partners and act as escalation path for assigned partners.

• Customer Care Team Leader

  • Aug 2017 - Jun 2021

  Full time employment at Abzorb (formerly Protocall Ltd.) an award winning telecommunication service provider, as the Customer Care Team Leader.Within my role I am responsible for supporting over 8 Customer Care Representatives.Daily duties include managing and overseeing In-life service/tariff queries. Billing analysis and reporting support for both direct and indirect clients and managing service escalations.Other Responsibilities include Business Relocation Support, Daily Fraud Reporting, Fixed Line and Mobile support, Portal Webinars, Service Delivery and at all times exercising great customer service and giving our clients a great personal experience.

• Internal Account Manager

  • Jan 2016 - Aug 2017

  Full time employment at Abzorb (formerly Protocall Ltd.) an award winning telecommunication service provider, as an Internal Account Manager.Within my role I am responsible for supporting and managing key accounts from our direct base.Daily duties include managing and overseeing mobile and fixed connection orders until service is live. In-life service/tariff changes. Billing analysis and reporting based on clients own personal requirements. ordering kit for mobile and fixed services and managing service escalations.Other Responsibilities include Business Relocation Support, Daily Fraud Reporting, Fixed Line and Mobile support, Portal Webinars, Service Delivery and at all times exercising great customer service and giving our clients a great personal experience.During my time at Abzorb all my skills have developed from strength to strength. Abzorb have provided me with relevant training courses, both in-house and external giving me the opportunity to travel and meet likeminded businesses and individuals whilst improving all my skill sets.

• Customer Care Representative

  • Aug 2011 - Dec 2015

  Full time employment at Abzorb (formerly Protocall Ltd.) an award winning telecommunication service provider, as a Customer Care Representative.Within my role we are the first point of contact for our direct, and indirect base. we work to resolve all tasks raised through our CRM system within our SLA. including tasks raised during Out of Office Hours. We deal with pre and post sales support, including the configuration and administration of systems, routers and handheld devices. Other Responsibilities include Business Relocation Support, Daily Fraud Reporting, Fixed Line and Mobile support, and at all times exercising great customer service and giving our clients a great personal experience.In my team I work alongside 5 other people and enjoy been involved with any on-going projects. all of our tasks are dealt with in a very involved, hands-on manner whilst remaining focused on the task at hand.During my time at Abzorb all my skills have developed from strength to strength. Abzorb have provided me with relevant training courses, both in-house and external giving me the opportunity to travel and meet likeminded businesses and individuals whilst improving all my skill sets.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Associate

  • Apr 2007 - Aug 2011

  During my time at Staples I was trained across all departments but specialised in Business Machines. This covered technology sales ranging from printers, ink, laptop/computers to desk phones, office furniture, and accessories.In line with sales we had our own sales targets to meet (KPI's). As my experience grew I was made an acting key holder/team leader. My responsibilities within this role were to ensure other members of Business Machines (BM) made expected sales targets. From 2009 onwards I was also appointed Store Rep, this involved me visiting other stores to assist with increasing their KPI's, assisting with stock-takes and re-merchandising stock with new layouts.