Experience

NASCAR Car Wash

• Consumer Services
• 1 - 100 Employee

• Wash Supervisor

  • Nov 2013 - Present

  • Open and close store as Manager on Duty • Ensure opening and closing duties are performed correctly • Assist with and solve customer issues • Set and assign employee coverage • Manage and monitor wash employee job performance • Open and close store as Manager on Duty • Ensure opening and closing duties are performed correctly • Assist with and solve customer issues • Set and assign employee coverage • Manage and monitor wash employee job performance



Steve Diederich & Associates – Insurance Agency

• Montgomery, Illinois

• Associate

  • Jan 2005 - Present

  • Assist in Insurance Agency with client quotes, payments and maintaining client files. • Collect pertinent information from potential customers for accurate quoting by Agent. • Pursue leads to bring business into Agency. • Assist Agent in preparing and delivering documents to new customers. • Follow up with customers to collect documents/signatures needed to complete files according to company and State regulations. • Assist in Insurance Agency with client quotes, payments and maintaining client files. • Collect pertinent information from potential customers for accurate quoting by Agent. • Pursue leads to bring business into Agency. • Assist Agent in preparing and delivering documents to new customers. • Follow up with customers to collect documents/signatures needed to complete files according to company and State regulations.



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• IT Project Management Intern

  • Jan 2013 - Oct 2013

  • Manage projects with guidance of Project Manager • Assist the Information Technology team in the development of documentation of essential processes. • Attend project meetings and record meeting minutes. Review with meeting owner assigned actions and decisions. Distribute and post to project document repository when complete. • Review and follow up on data entered into the portfolio software for all groups. • Produce monthly metrics reporting to manager and review and edit work projects when needed. • Coordinate, schedule, and plan working sessions and meetings. • Follow up on progress of assigned tasks. • Review, edit, and correct work products/deliverable. • Record requirements for process metrics and reporting. • Participate in creating deliverables as assigned by the Sr. Manager, Project Managers. Show less



Lowe’s Home Improvement

• District Product Service Associate

  • Mar 2011 - Oct 2012

  • Traveled between districts assigned stores working with team of District Product Service Associates to complete large display and product resets, rotations and special projects using plan-o-grams, during store hours and/or overnight shifts. • Worked with District Product Service Specialist and Product Service Management Teams to maintain service expectations, resolve issues and complete store level tasks. • Maintained assigned home store shelf standards to company requirements. Responsible for in-store service resets and day to day in-bay product rotations, down-stocking, fronting, facing and detailing of products. • Helped assess sales trends and store needs. • Operate forklift, reach-truck, order picker machines. Show less

• Lumber/Building Materials Customer Service Associate

  • Apr 2010 - Mar 2011

  • Provide excellent customer services to commercial and retail customers with purchases, orders and questions in person and by phone.• Sell upgraded products and add on sales to customers.• Pull orders and stock for customers, maintain store shelf standards forproducts in the Lumber Department. • Receive truck shipments and place incoming stock as directed. Rotate and reset stock when required. • Able to multi-task, problem solve and anticipate needs of the department and store. • Complete in-store corporate training as necessary.• Operate forklift, reach-truck, order picker machines. Show less



Lowes Home Improvement

• Oswego, Illinois

• Customer Service Desk/Cashier

  • Jun 2008 - Apr 2010

  • Greeted and assisted customers with questions, orders and returns at the customer service desk in person and by phone. • Sell products stocked at the register. • Sell customers Lowe’s credit card applications. • Complete and verify internet orders providing excellent customer service orders. • Aid customers in locating desired merchandise in store or at other locations. • Support employees in all departments as asked as needed. • Greeted and assisted customers with questions, orders and returns at the customer service desk in person and by phone. • Sell products stocked at the register. • Sell customers Lowe’s credit card applications. • Complete and verify internet orders providing excellent customer service orders. • Aid customers in locating desired merchandise in store or at other locations. • Support employees in all departments as asked as needed.



The Sports Authority

• Aurora, Illinois

• Sales Associate

  • Jan 2006 - Jun 2008

  • Assisted multiple customers with questions and finding desired merchandise. • Maintained stock and assisted in managing stock flow of products. • Worked with distributors on set up and organized “plan-o-gram” for display of merchandise. • Provided support to new employees with training and product information. • Filled in as cashier as needed. • Assisted multiple customers with questions and finding desired merchandise. • Maintained stock and assisted in managing stock flow of products. • Worked with distributors on set up and organized “plan-o-gram” for display of merchandise. • Provided support to new employees with training and product information. • Filled in as cashier as needed.