Experience

FFUN Cars
• Automation Machinery Manufacturing
• 1 - 100 Employee
• Product Specialist

  • Feb 2023 - Present


Dash Booking

• Canada
• Software Development
• 1 - 100 Employee

• Senior Account Executive

  • Nov 2021 - Feb 2023

  - Maintains effective relationships with clients and key internal and external stakeholders; critically assesses feedback (through surveys, reviews, direct conversations, etc) from clients, to ensure that internal business processes are responsive to customer needs - Upsells new business opportunities (New payment plans, discounts, loyalty incentives, etc) - To be the key liaison between the client and our internal teams (Front-end devs, back-end devs, technical support team, etc) to coordinate and address any client requests (Updating websites, modifying apps’ functions, chargebacks, etc) or concerns and provide them with an appropriate and timely solution - Drives operational excellence (Always 98% customer satisfaction) for assigned accounts and continuously monitors and improves the quality and consistency of service delivery - Develops and provides accurate, timely, and complete reports (Through interpretation of sales data) to management as scheduled. Ensures that reports and records are accessible and meaningful for decision-making processes (new features, payment plans, etc) Show less



Amigo Payments

• Canada
• Financial Services
• 1 - 100 Employee

• Account Executive

  • Apr 2019 - Nov 2021

  - Negotiates and prepares comprehensive payment processing solutions for customers (debit and credit plans, pricing models, effective dates, etc) - Completes case reports after a conversation (Hubspot, Company’s dashboard, etc.) and provides reference numbers to merchants - Maintains quick responses to assigned tickets with high customers satisfaction (always 100%) - Communicates to customers on the phone or online chats to understand their needs, address any issues that arise, and provide them with the company’s resources to tackle challenges and grow their businesses (new machines/plans upgrade, eCommerce platforms, payment gateways, etc.) - Ensures privacy and security practices for both merchants and Amigo Payments are followed at all times (informing merchants that calls are monitored & recorded, verifying merchants’ personal/financial information before making any changes to their accounts, etc.) Show less



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Store Clerk

  • Sep 2017 - Jan 2018

  - Provided excellent customer service in a restaurant environment with a focus on urgency. - Handled cash transactions with 100% accuracy and ensure customers have the highest possible satisfactory experience with the restaurant - Efficiently performed multitasks such as taking orders, making beverages, preparing meals, etc. - Provided excellent customer service in a restaurant environment with a focus on urgency. - Handled cash transactions with 100% accuracy and ensure customers have the highest possible satisfactory experience with the restaurant - Efficiently performed multitasks such as taking orders, making beverages, preparing meals, etc.