Bradley Clements
Business Intelligence Manager at BCA Financial Services, Inc.- Claim this Profile
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Bio
Dan Buck
My objective observations of Brad are that he is attentive, possesses a full understanding of business case ROI, and in our dealings at "DTN", was always intent on understanding and delivering on my requirements. Brad tends to lead naturally and in a manner that creates a positive and upbeat environment. He accepts diversity and embraces challenges.
Jennifer Skoumal
I reported directly to Brad during my time in Quality Assurance. I found Brad to be a direct and decisive leader. I think that his strongest characteristic as a leader is his ability to mentor the associates working for him. He was always looking to strengthen my skillset as a professional and took the time to develop the associates working for him. I believe any team would be stronger with him as their leader.
Dan Buck
My objective observations of Brad are that he is attentive, possesses a full understanding of business case ROI, and in our dealings at "DTN", was always intent on understanding and delivering on my requirements. Brad tends to lead naturally and in a manner that creates a positive and upbeat environment. He accepts diversity and embraces challenges.
Jennifer Skoumal
I reported directly to Brad during my time in Quality Assurance. I found Brad to be a direct and decisive leader. I think that his strongest characteristic as a leader is his ability to mentor the associates working for him. He was always looking to strengthen my skillset as a professional and took the time to develop the associates working for him. I believe any team would be stronger with him as their leader.
Dan Buck
My objective observations of Brad are that he is attentive, possesses a full understanding of business case ROI, and in our dealings at "DTN", was always intent on understanding and delivering on my requirements. Brad tends to lead naturally and in a manner that creates a positive and upbeat environment. He accepts diversity and embraces challenges.
Jennifer Skoumal
I reported directly to Brad during my time in Quality Assurance. I found Brad to be a direct and decisive leader. I think that his strongest characteristic as a leader is his ability to mentor the associates working for him. He was always looking to strengthen my skillset as a professional and took the time to develop the associates working for him. I believe any team would be stronger with him as their leader.
Dan Buck
My objective observations of Brad are that he is attentive, possesses a full understanding of business case ROI, and in our dealings at "DTN", was always intent on understanding and delivering on my requirements. Brad tends to lead naturally and in a manner that creates a positive and upbeat environment. He accepts diversity and embraces challenges.
Jennifer Skoumal
I reported directly to Brad during my time in Quality Assurance. I found Brad to be a direct and decisive leader. I think that his strongest characteristic as a leader is his ability to mentor the associates working for him. He was always looking to strengthen my skillset as a professional and took the time to develop the associates working for him. I believe any team would be stronger with him as their leader.
Experience
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BCA Financial Services, Inc.
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United States
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Financial Services
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1 - 100 Employee
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Business Intelligence Manager
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Nov 2021 - Present
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Business Intelligence Manager
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Jan 2018 - Nov 2021
• Creation of new corporate Business Intelligence and Analytics department for both companies • Provide structured analytical data to both internal and external customers and clients • Provide education to leadership on analytics, trending and reporting company wide • Database development via Microsoft Access and Share Point • Routine client interactions regarding Analytics • Manage team of Business Intelligence Analysts • Creation of new corporate Business Intelligence and Analytics department for both companies • Provide structured analytical data to both internal and external customers and clients • Provide education to leadership on analytics, trending and reporting company wide • Database development via Microsoft Access and Share Point • Routine client interactions regarding Analytics • Manage team of Business Intelligence Analysts
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Operations Manager
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Feb 2012 - Dec 2017
• Responsible for the operational success of Early Out Services reporting to the Chief Revenue Officer • Call center leader of up to 100 employees including 4-8 supervisors in multiple locations • Increased collections annually to $85,000,000 in 2017 • 2,000,000 inbound and outbound calls annually • Provide training and development for call center via 2-3 trainers • Workforce management creation and development • Dialing Strategy expert responsible for 10 to 15 different clients • QA and Call Auditing development and expansion • Development of “We Care” philosophy resulting in complaint reduction to .03% Show less
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Vertrue
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United States
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Advertising Services
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1 - 100 Employee
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Senior Manager - Quality
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May 2002 - Nov 2011
• Manage the Quality Assurance process covering multiple call centers in Montreal, California, Houston and Omaha • Supervise Quality Management Specialists and Supervisor in charge of over 1500 evaluations weekly • Work jointly with the Director of Training to provide opportunities for improvement for our agents • Increased the visibility of the Quality department greatly expanding on the areas of expertise within our department • Developed criteria and feedback loop in order to evolve from evaluating two main area and product to ten unique and different areas • Establish departmental processes and procedures and coordinate implementation • Implementation team and key strategic user for Cacti Call Monitoring software • Provide reporting and trending to Call Center Management in each location as well as Account Management at the corporate office • Key senior member of the Customer Satisfaction department Show less
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Info USA
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United States
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New Business Research Manager/Vertical Database Manager
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May 2000 - Mar 2002
• Analyze the state of the database and research trends • Evaluate the performance of supervisors and compilation staff • Responsible for production goals and reports • Understand and evaluate processes, procedures, layouts and data elements. • Project coordination • Validate production counts and fulfillment counts • Coordinate policy and procedure changes • Perform analysis of customer complaints and out of department information requests • Monitor budgetary restraints and staffing levels Show less
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DTN
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Manager
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Apr 1992 - May 2000
• Manager for both platforms of DTN’s Real Time Commodity quotes information services • Manager higher-level Customer Service personnel in order to maintain budgetary constraints and meet corporate/departmental objectives • Creation and upkeep of related manuals, documents and training material • Key contact for corporate clients and any escalated problem situations • Responsible for interviewing, hiring, training and continuing education of Customer Service Personnel • Perform yearly evaluations and quality assurance responsibilities • Evaluate multiple sets of statistical measures of the performance of the department in order to effectively make decisions affecting the department Show less
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Education
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1985 - 1992
Wayne State College
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1981 - 1985
Tekamah Herman High School
Community
