Experience

Port Authority of NY & NJ (The)

• United States
• 1 - 100 Employee

• Tunnel and Bridge Agent

  • Feb 2017 - Present

  Responsible for maintaining the clearance of Tunnel and Bridge crossings. Specifically, clearing the roadways of any stoppage incidents. Responsibilities include vehicular fire suppression and removal with specialized Firefighting/Wreckage removal equipment. Other responsibilities include vehicular rescue, emergency medical care and treatment, traffic control and directive authority, as well as controlled access point. Responsible for maintaining the clearance of Tunnel and Bridge crossings. Specifically, clearing the roadways of any stoppage incidents. Responsibilities include vehicular fire suppression and removal with specialized Firefighting/Wreckage removal equipment. Other responsibilities include vehicular rescue, emergency medical care and treatment, traffic control and directive authority, as well as controlled access point.



MATAWAN BOROUGH FIRE DEPARTMENT

• Matawan, NJ

• Fire Captain

  • Feb 2004 - Present

  • Responsible for overseeing and directing activities of company during emergency and non-emergency response. • Schedules, assigns and participates in company drills and training, company fire inspections and other operations and administrative functions. • Supervises and trains fire station personnel work activities of the employees such as Lieutenants, Firefighters, and Engineers. Maintains discipline and develops documentation pertaining to employee performance, provides performance feedback, counsels assigned staff on performance, training and personal developmental needs. • Prepares and maintains a variety of records and reports. Prepares paper work for training, emergency response, performance evaluations, purchase documents and budget requests. Delegates special assignments to company personnel. Initiates and submits required emergency response reports via National Fire Incident Reporting System (NFIRS), in a timely manner, ensuring accuracy and correctness of reports. • Manages membership drives for fire house. Interviews potential candidates and guides them through the membership process. • Active member of the Matawan Borough Board of Fire Officers. Assists in the overall department planning, programming and administration. Represents the department in meetings, conferences and public events. Department Committee Chairman for Fundraising. Member of Memorial, Badges and Uniforms and By-Laws committees. • Inspects department facilities to ensure proper safety practices, interprets department policies, procedures and safety practices and ensures understanding and compliance. • Plans, organizes and coordinates the department’s firefighter recruiting programs. • Personally performs a wide variety of fire suppression and medical treatment tasks in emergency situations. • Assists in troubleshooting, maintaining and repairing fire apparatus and equipment, as well as cleaning fire stations and grounds for readiness of 1st response situations. Show less



The Port Authority of New York & New Jersey

• Government Administration
• 700 & Above Employee

• Security Guard

  • Jan 2016 - Nov 2022

  Provide undisclosed locations added protection through constant observation and report. Provide undisclosed locations added protection through constant observation and report.



Guardian Coach Service, Inc.

• Keyport, NJ

• Driver

  • Jan 2014 - Jul 2016

  Provide transportation for Monmouth and Middlesex County Medical Examiner’s Offices and various contracted funeral homes. Provide transportation for Monmouth and Middlesex County Medical Examiner’s Offices and various contracted funeral homes.



Comcast Spotlight

• United States
• Advertising Services
• 700 & Above Employee

• REPORT ANALYST

  • Apr 2007 - Jan 2009

  • Developed reports using Crystal Reports 10, SQL Server Management Studio, and Microsoft Excel while utilizing various databases, internal websites, and call center Interactive Voice Response (IVR) systems. • Provide performance analysis to executives and mangers of emerging and current trends in customer service agent activity and call center to call center performance variances. • Responsible for the maintenance of daily customer call center reports using formulas, SQL queries and macros. • Worked directly with Senior Managers and Executive Directors to document and define requirements, scope and objectives for agent and supervisor performance metrics reports. • Database lead for the Corporate Escalations Group helping resolve customer issues on an as needed basis. • Analyzed and audited IVR database history for events of customer escalation and included in reports to Escalations and Executive Management. • Developed standardized processes and training guides to educate personnel on how to generate recurring reports manually. • Incorporated visually pleasing graphs within report results showing trends and impacts of agents, supervisors, departments, and call center performance activities, on a daily basis. Show less



ACT Consulting, Inc.

• Staffing and Recruiting
• 1 - 100 Employee

• Report Compliance Analyst

  • Feb 2007 - Apr 2007

  Provide Analysis and Reporting in compliance procedures, policy changes and employee updates for the financial institution, Deutsche Bank. Provide Analysis and Reporting in compliance procedures, policy changes and employee updates for the financial institution, Deutsche Bank.



Rightech

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Report Analyst

  • Jul 2006 - Nov 2006

  Provide analysis and reporting of Call Center Communications Data on several different intervals for Vonage Communications Inc. Provide analysis and reporting of Call Center Communications Data on several different intervals for Vonage Communications Inc.