Field Training Coordinator

• Oct 2021 - Present

Medical Recruitment Resource Consultant - Psychiatry

• Mar 2021 - Oct 2021

Key Client Manager

• Nov 2017 - Oct 2021

• Primary point of contact for clients responding to queries and needs as required• Building effective relationships with Client Trusts and key stakeholders• Lead a dynamic team to meet Doctors Placement & Recruitment objectives• Managing and setting targets & KPI’s for the team • Coach and Mentor team members in order to drive improve performance• Provide an enhanced level of customer service to key Doctors service clients, acting as a subject matter expert to Trust managers, flexible workers and internal stakeholders• Implement Account plans for all client trusts• Develope and implement strategies in conjunction with Client Relations and the wider Doctors Service team for increasing fill rates and hours billed within client Trusts• Provide an enhanced service level to key Doctors Service clients across a range of placement, candidate and recruitment processes.

Agency Consultant

• Jul 2015 - Nov 2017

• Systems administration for the operational and financial information systems, including setup and maintenance of user accounts and access levels, implementation and maintenance of agency and trust related standing data.• Extensive knowledge of system applications, assisting with queries from internal staff, clients and external agencies at all levels. • Provide a range of services for agencies, including but not limited advice and support on using NHSP online processes, delivery of training, assisting with invoicing and booking queries.• Use and support NHS Professionals systems to their fullest potential providing clients, agencies and management with accurate and timely information.• Provide support to Agency Support Manager/Senior Agency Consultant to ensure multiple projects and ongoing tasks are completed within service level agreement timeframes.• Liaise with: - SBS/Finance, Agency Rates Administrators, Credit Controllers, Director level personnel at the partner agencies, Rates Authorisers at the Client Trusts, Database Administrator in IT, Implementation team to ensure provision of Agency services• Create weekly invoices in query reports and distribute to relevant parties.• Create spreadsheets to enable shifts to be authorized by Trust personnel to aid in the resolution of invoices in query

Systems Service Delivery Administrator

• May 2014 - Nov 2017

• Systems administration for the operational and financial information systems, including setup and maintenance of user accounts and access levels, implementation and maintenance of client trusts data structure.• Show an extensive knowledge of system applications, to be able to respond to queries from NHS Professionals staff, clients, flexible workers, and external agencies.• Provide a range of services for flexible workers, including but not limited to: the calculation of entitlement to statutory payments, production of references, validation of documents confirming eligibility to work, updating of personal details, changes of assignment and associated rates of pay, processing of terminations of engagement.• Use and support NHS Professionals systems to their fullest potential providing both clients and management with accurate and timely information.• Provide support to Data Maintenance Team Manager and Senior Database Administrator to ensure multiple projects and ongoing tasks are completed within service level agreement timeframes.

Graduate Trainee - Operations

• Oct 2013 - Apr 2014

Undertook placements within the following teams. National Service Centre - Placement Officer (2months) Senior Placement Officer (2months) and Operations Manager (2months and ongoing)Also spent a number of days learning input of other divisions within operations: Resource Planning Data Maintenance Placement Services Learning and Development Substantive Recruitment

Graduate Trainee - Recruitment Assistant

• Apr 2013 - Oct 2013

•Managing the end to end recruitment of flexible workers for South Tees Hospital Trust and Norfolk and Suffolk NHS Foundation Trust •Screening applications as per the requirements of the Trusts and demand. •Dealing with applicant queries •Booking applicants for interview and training sessions. •Liaising with regional recruitment managers, Trust Liaison Coordinators, Client Relationship Managers to ensure Trust requirements are fulfilled. •Identifying areas for improvement in the recruitment process and presenting recommendations to management and the Head of Recruitment.

Production Operative

• Jun 2012 - Apr 2013

Box & Seal is a young independent company established in 2000, specialising in the manufacture and design of made to measure cardboard boxes and packaging materials.We can manufacture made to measure corrugated boxes in any volume small or large, and having two sites in Royal Wootton Bassett, Swindon and Avonmouth, Bristol, are strategically placed to deliver your packaging requirements in the south of England.We offer our customers a special 24 hour cardboard box manufacturing service for any emergency made to measure box that may arise. In certain cases we can hold your stock in our warehouses and deliver to you as and when you require, therefore freeing up your valuable production/warehouse space. • Production of cardboard boxes to customer specifications • Meet demands of orders with quality and speed • Ensure all health and safety is adhered to • Work within a team to ensure targets met • Working knowledge of machine operation and repair

Recruitment Administrator

• Apr 2012 - Jun 2012

C&D For Candidates...Our dedicated team of professional recruitment experts will support you in your search for employment at every step of the way.We will assess your skills and help you to accurately represent them, provide you with advice and assistance, ensure you have access to training as appropriate, and match you with genuinely suitable vacancies in the quest to find your dream job.C&D For Clients...We have structured our extensive range of resourcing services to recognise the demands of recruiting today, based on the needs of each company being unique.Our services recognise the interaction between skill sets, human needs and the modern organisation. Ranging from extensive employee and vacancy evaluation skills through to successfully selecting and managing appropriate candidates.We truly offer a unique and flexible resourcing service that is designed with you, your colleagues and company in mind.I joined C&D to support the team through a period of growth on a temporary basis. During this time I was given the task of assisting the roll out and implementation of a new commercial contract adhering to process and procedure implementation. Furthermore I was tasked with Identification of suitable candidates, full vetting, registration, face to face interview, telephone interview, assessment centres to identify shining stars. In addition I continually maintained full administration, database and KPI documents. Alongside these tasks I undertook canvassing, marketing and selection of candidates for suitable roles.

Recruitment Administrator

• Feb 2011 - Mar 2012

Omega Resource GroupOmega is an award winning international recruitment and resource solutions business, highly skilled in supporting the automotive, aerospace, oil & gas, energy, logistics and facilities management industries via its 11 fully integrated offices worldwide.We deliver innovative, high value, often bespoke services to our customers to address completely their recruitment, resourcing and compliance needs.Whether consultative contract and permanent recruitment services, on or off site, neutral vendor, managed service or a hybrid, Omega has the experience to meet and exceed your expectations, providing real, proven services.I joined Omega Resource as an administrator to support the recruitment manager in delivering the recruitment requirements of their newly gained client I.A.C. This client required a large volume of recruitment in an on-site capacity over a short period of time fulfilling a range of positions. Throughout the 14 months I learnt aspects of recruitment ranging from client search and sifting right through to interviewing and employee relations. I enjoyed assisting in recruitment ensuring all processes were adhered to in accordance with standard operating procedures and as agreed with the client.

Kitchen Porter

• Jan 2008 - Mar 2012

Hope Street Hotel was Built around 1860 in the style of a Venetian palazzo and renovated in 2003 into 89 simple, natural, contemporary and comfortable hotel rooms and a restaurant. Privately owned and independently run with an emphasis on friendliness, good food and thoughtful service.With a great restaurant, our fantastic tailor-made cocktails, 24 hour room service and extensive DVD and CD libraries there is not much call to stray further afield than the hotel. If it is a special occasion, let us know and we'll do all we can to set the mood and make it a wonderful night in.The London Carriage Works: modern international food, complemented by the use of local, organic and fresh seasonal produce.The London Carriage Works opened in December 2003, quickly establishing itself as one of Liverpool's leading restaurants, enjoying rave reviews and critical acclaim. It was voted one of the top ten restaurants outside London in the 2005 Hardens Guide and also voted Restaurant of Overall Excellence at Liverpool Food and Drink Festival Awards 2010. It has been awarded AA 2 Rosettes 2010, 2011 and 2012 and won The Mersey Partnership Annual Taste Award for 2011.The London Carriage Works acquired its name when during construction works the original sign above the restaurant doors became apparent in the stonework. I joined the team at Hope Street and London Carriage Works not long after I began my degree and enjoyed the atmosphere of a high pressure environment which encouraged team work and a great atmosphere. My role as a kitchen porter was to ensure that all the basic cleaning jobs were carried out as quickly and efficiently as possible, to ensure a safe and swift running of the kitchen. Main duties: collecting/washing up of pots and pans, cleaning food preparation areas and equipment and collecting and cleaning crockery and cutlery. In terms of the bigger picture, there are two important elements of the role of a kitchen porter; efficiency and sanitation.