Outside Parts Sales

• Aug 2023 - Present

Wholesale Manager

• Jul 2020 - Jul 2023

My role is to achieve maximum market penetration, driving market growth, increased sales and profitability for the NAPA AutoCare, Major Accounts and NAPA Store Owners for assigned sales territory. Represent multiple manufacturers (Undercar, EESG, Heating & Cooling, Filtration & Heavy Duty) in selling parts and be responsible for the entire NAPA Value Proposition in a defined territory by delivering high level of customer service and training while effectively developing new business.

Wholesale Manager - Major Accounts

• Nov 2019 - Jul 2020

District Sales Manager - Under Car

• Sep 2017 - Nov 2019

Regional Sales Executive

• Nov 2015 - Aug 2017

Serving New Jersey, Delaware, Maryland, Virginia, North Carolina, and areas of South Carolina. I work with small companies as well as some of the largest fleets in the United States to help manage toll programs and keep their trucks on the road by qualifying their fleet to bypass weigh stations. Bypassing weigh stations helps companies to save time, fuel, and money! Serving New Jersey, Delaware, Maryland, Virginia, North Carolina, and areas of South Carolina. I work with small companies as well as some of the largest fleets in the United States to help manage toll programs and keep their trucks on the road by qualifying their fleet to bypass weigh stations. Bypassing weigh stations helps companies to save time, fuel, and money!

General Manager

• Jul 2015 - Oct 2015

Manage all retail operations and staff including, but not limited to:Customer service, bills, expenses, payroll, sales, maintaining a clean shop, maintaining equipment and building (valued at over $1 million), inventory, increasing business, training and mentoring, hiring and maintaining a productive staff (low turnover), building relationships with customers and staff as well as the community, prepare local sales events and manage company sales events, and other miscellaneous tasks brought to me by upper management. Show less

General Manager

• Jul 2013 - Jul 2015

Managed all retail operations and staff including, but not limited to:Customer service, bills, expenses, payroll, sales, maintaining a clean shop, maintaining equipment and building (valued at over $1 million), inventory, increasing business, training and mentoring, hiring and maintaining a productive staff (low turnover), building relationships with customers and staff as well as the community, prepare local sales events and manage company sales events, and other miscellaneous tasks brought to me by upper management.In 2014 (compared to 2013) I took a historically losing store and made it profitable:Total sales increased by $225,000 (18.9%)Service sales increased by $148,000 (19.9%)Tire unit increase by 1242 (27.9%)Increased store profit by $80,000Car count increase by 5.3 per day (24.4%)Maintainted high profit margins throughout the year Show less

Service Manager

• Mar 2013 - Jun 2013

- Manages all automotive service functions.- Interviews prospective vehicle service teammates, determining qualifications for open positions and assists Store Manager on final employment decisions- Supervises the work of five technicians and two service personnel, planning and scheduling their duties, assigning special work duties, follow up on completion of assignments.- Directly handles customers in areas of sales, service, complaints, adjustments, etc.- Creates highly motivated team environment/climate- Evaluates performance and productivity of all back shop personnel.- Manages parts inventory and outside purchases.- Responsible for shop safety, use of and maintenance and safety equipment- Reviews shop area, equipment and teammates for compliance with company safety procedure- Familiar with basic OSHA laws- Enforcing wheel torqueing by all personnel- Ensures that proper tire inspections are being conducted Show less

Service Manager

• Oct 2012 - Feb 2013

- Manages all automotive service functions in a ten bay shop.- Interviews prospective vehicle service teammates, determining qualifications for open positions and assists Store Manager on final employment decisions- Supervises the work of seven technicians and three service personnel, planning and scheduling their duties, assigning special work duties, follow up on completion of assignments.- Directly handles customers in areas of sales, service, complaints, adjustments, etc.- Creates highly motivated team environment/climate- Evaluates performance and productivity of all back shop personnel.- Manages parts inventory and outside purchases.- Responsible for shop safety, use of and maintenance and safety equipment- Reviews shop area, equipment and teammates for compliance with company safety procedure- Familiar with basic OSHA laws- Enforcing wheel torqueing by all personnel- Ensures that proper tire inspections are being conducted- Sales last year averaged at forty two thousand per month and five hundred thousand for the year. Show less

Manager of Tire Sales

• Aug 2012 - Sep 2012

-Demonstrate a high level of energetic responsiveness to every customer, on the phone or in the store.-Listen closely to each customer's needs, document and determine the best possible response and solution.-Communicate accurately with customer, service manager, and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.-Use company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care.-Follow proper exit procedures: explain all warranties and options to all customers, thank them and display appreciation for their business.-Control tire inventory , organization, and sales on a weekly basis. Relay information about tires to other sales members and to customers.-Loss Prevention Coordinator: make sure all employees are following the safety guidelines set by OSHA and Bridgestone and to make sure the store is within safety guidelines for safety inspections. Show less

Automotive Retail Sales

• Nov 2011 - Jul 2012

• Demonstrate a high level of energetic responsiveness to every customer, on the phone or in the store.• Listen closely to each customer's needs, document and determine the best possible response and solution.• Communicate accurately with customer, service manager, and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.• Use company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care.• Follow proper exit procedures: explain all warranties and options to all customers, thank them and display appreciation for their business. Show less

Intern/Customer Service Representative

• May 2010 - Nov 2011

- Worked with and under the direct supervision of facility managers to learn and demonstrate the ability to complete daily operations of the facility. - Planned and prepared driving routes for daily delivery and pickup. - Prepared daily reports in accordance with company guidelines and practices. - Interacted with customers and potential customers professionally on a daily basis (first and last physical contact with customers) to make sure our service is excellent and recommendable. - Making the transport of the portable storage units in a safe, timely, and professional manner. - Prepare invoices and collected invoices as needed (shipping and sales). - Perform additional daily tasks assigned by facility manager to make daily operations more efficient. - Operated fork lift and delivery truck on a daily basis. Show less

Summer Production Employee

• 2006 - 2008

-Make sure production lines ran smoothly. -Made sure containers made it on the line and were filled to appropriate levels. -Inventory all final products and move them to the shipping department -Worked with a shipping database to make sure codes matched each buyer for shipment schedules and quantities. -Make sure production lines ran smoothly. -Made sure containers made it on the line and were filled to appropriate levels. -Inventory all final products and move them to the shipping department -Worked with a shipping database to make sure codes matched each buyer for shipment schedules and quantities.