Experience

Z5 Inventory

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Manager, Strategic Data Analysis - Customer Success for Enterprise Accounts

  • Feb 2023 - Present

  Dallas-Fort Worth Metroplex • Leadership: Showcased effective leadership by steering project teams of 20-50 people across multiple sites, handling large clients with inventory value exceeding $100mm. • Team Management: Expertly managed inventory teams comprising Project Managers, Project Associates, and Inventory Specialists, driving successful project completion within stipulated timelines and budgets. • Account Management: Served as the primary client liaison at both facility and corporate levels, cultivating… Show more • Leadership: Showcased effective leadership by steering project teams of 20-50 people across multiple sites, handling large clients with inventory value exceeding $100mm. • Team Management: Expertly managed inventory teams comprising Project Managers, Project Associates, and Inventory Specialists, driving successful project completion within stipulated timelines and budgets. • Account Management: Served as the primary client liaison at both facility and corporate levels, cultivating solid relationships while ensuring customer satisfaction. • Project Management: Implemented project management methodologies to enhance project processes and team productivity. • Collaboration: Collaborated with cross-functional teams to ensure project success and client satisfaction. • Project Control/Resource Management: Strategically developed and maintained project schedules, budgets, and resource allocations, guaranteeing successful project delivery.

• Senior Project Manager (Healthcare)

  • Feb 2020 - Feb 2023

  Dallas/Fort Worth Area Responsible for managing the relationship for key accounts, operational project management, client data analysis, and customer engagement. • Team Management: Directed project teams of up to 30 people, ensuring timely project completion. • Project Planning: Effectively planned projects, managed risks, and resolved issues to ensure project success. • Collaboration: Collaborated with cross-functional teams to ensure project success and client satisfaction. • Facilitation: Led… Show more Responsible for managing the relationship for key accounts, operational project management, client data analysis, and customer engagement. • Team Management: Directed project teams of up to 30 people, ensuring timely project completion. • Project Planning: Effectively planned projects, managed risks, and resolved issues to ensure project success. • Collaboration: Collaborated with cross-functional teams to ensure project success and client satisfaction. • Facilitation: Led project status meetings and kept stakeholders informed with regular project updates.



7-Eleven

• United States
• Retail
• 700 & Above Employee

• Digital Project Manager (Marketing)

  • Aug 2019 - Dec 2019

  Irving, TX As the Digital Project Manager, I’m responsible for supporting the Marketing team at the program/portfolio level. I work directly with each of the directors leading Brand, CRM, POP, sales planning, content, delivery, and rewards as well as working with the teams to deliver marketing requests from other stakeholders.



Nexus Mutual (Now part of Beyond Bank)

• Product and Project Manager

  • May 2016 - May 2019

  Melbourne, Australia Nexus Mutual is the largest credit union in Victoria, serving the ExxonMobil community and families. Highlights: • Product Design: Designed and launched a new home loan suite with 17% growth in home loans over the last 12 months. Developed and launched a new Low Rate Platinum credit card, which, one year later, accounts for 15% of credit card assets. Redesigned our personal loan products resulting in 19.7% growth. •Pricing Analysis and Competitive Intelligence: Provided market… Show more Nexus Mutual is the largest credit union in Victoria, serving the ExxonMobil community and families. Highlights: • Product Design: Designed and launched a new home loan suite with 17% growth in home loans over the last 12 months. Developed and launched a new Low Rate Platinum credit card, which, one year later, accounts for 15% of credit card assets. Redesigned our personal loan products resulting in 19.7% growth. •Pricing Analysis and Competitive Intelligence: Provided market analysis and improved pricing models, supporting net profit growth by 22%, 9.4% growth in deposits, and 8.3% growth in lending assets. •Agile Transformation: Championed and led the transformation to Scrum as a delivery framework with cross-functional teams across all business units. •Project Portfolio Management: Managed the project portfolio successfully delivering over 70 projects. •Real-Time Payments: Headed the major strategic initiative for over two years for the organizational implementation of the New Payments Platform (branded Osko and PayID). Osko and PayID enable enhanced messaging and real-time settlement and clearance of funds, and aliasing functionality to map cell phone numbers or email addresses to accounts at over 60 financial institutions. •Digital Wallet: Directed the work to provide Google Pay, Apple Pay, and Samsung Pay for mobile payments. •Customer Engagement and Insights: Led an implementation of Pitney Bowes’ Portrait Suite of products to improve engagement. •Product Awards: Five Star Canstar ratings for five products, four of my design, and all within my portfolio of managed products. Includes the Essentials Home Loan, Low Rate Platinum credit card, Secured and Unsecured Personal Loans, Junior Saver. Earned the Innovation Excellence award for the Home Saver account I designed and launched. •Media Accolades: The Low Rate Platinum credit card was featured on 9newsmedia and RateCity, and the Junior Saver account was featured on RateCity and PerthNow. Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Sales Executive

  • Sep 2014 - May 2016

  Melbourne Area, Australia Australia and New Zealand Bank is one of the ‘Big Four’ banks in Australia, focusing on commercial and retail banking in the Asia-Pacific region. Highlights: •Excellence: Exceeded 100% of annual targets, and exceeded role expectations on a balanced scorecard. •Special Project: Tested campaigns for online application recovery and American Express card migration to provide analysis and feedback to stakeholders prior to rollout to Manila teams. •Special Project: Supported a successful… Show more Australia and New Zealand Bank is one of the ‘Big Four’ banks in Australia, focusing on commercial and retail banking in the Asia-Pacific region. Highlights: •Excellence: Exceeded 100% of annual targets, and exceeded role expectations on a balanced scorecard. •Special Project: Tested campaigns for online application recovery and American Express card migration to provide analysis and feedback to stakeholders prior to rollout to Manila teams. •Special Project: Supported a successful pilot campaign for credit limit increases for existing retail customers before the rollout to the larger business. Awards: •Customer Commendation March 2015 •Team Player Award for April and June 2015. Show less



Fitzgerald Lodging Group

• Revenue Manager / General Manager - Fitzgerald Hotel

  • Mar 2008 - Jan 2013

  San Francisco Bay Area The Fitzgerald Lodging Group consists of 3 lodging properties consisting of 241 lodgings. These properties focus primarily on international tourists and secondarily on business and conference attendees. As the Revenue Manager for the Fitzgerald Group, the primary responsibility was the maximization of revenue per available room (RevPAR). As lodging inventory is highly perishable, the key skills utilized were occupancy forecasting, dynamic price modeling, data analysis, market… Show more The Fitzgerald Lodging Group consists of 3 lodging properties consisting of 241 lodgings. These properties focus primarily on international tourists and secondarily on business and conference attendees. As the Revenue Manager for the Fitzgerald Group, the primary responsibility was the maximization of revenue per available room (RevPAR). As lodging inventory is highly perishable, the key skills utilized were occupancy forecasting, dynamic price modeling, data analysis, market segmentation, channel management, and business development. Lead for the acquisition, management, and training for technology assets. Highlights: •Developed Dynamic Pricing Strategy: Collated and analyzed historical sales and occupancy data between properties to serve as pricing baseline and leveraged that data to create a dynamic pricing scheme, significantly improving both occupancy rates and gross margins. •Revenue Growth: Grew revenue consecutively by 42%, 48%, and 26% in the 3 years after acquiring the Fitzgerald property, while growing daily rates in excess of 20% over the same period for this property. Grew online sales revenue for the established Dakota and Adelaide properties by over 15% per year and increased average daily rates by more than 7% per year. •Market Outperformance: Maintained overall occupancy rates at 85%, versus a citywide average of 79.5% during a broad and deep market contraction due to the global financial crisis. Show less