Concierge / Security Officer

• Jun 2023 - Present

Concierge Director

• Jan 2022 - Jun 2023

- Currently overseeing the scheduling, payroll, training and management of a concierge/security team in downtown San Diego. - Drafting the patrol protocol and emergency response procedures for a 21-story, luxury high rise apartment complex. - Assisting residents with the delivery and security of high-value parcels and packages, coordinating group/local events, facilitating guests and professional acquaintances to meeting rooms and amenity spaces, and going above and beyond to improve everyday ease-of-access for all building occupants. - Systematizing maintenance/porter queues, service request documentation and resident escalations to ensure all issues are addressed with punctuality and follow-through. - Assessing hardware accommodations and facility upgrades in lieu with contract budgeting and risk-assessment. - Pairing break-ins, assaults, thefts and incidents of trespassing with professional summaries substantiated by empirical evidence, as to be referenced by property management and utilized by residents seeking to file a police report. - Acting as a first point-of-contact for residents and guests alike - Leaving a lasting impression of our brand's commitment to service through warm welcomes and an uncompromising attentiveness to alleviating worry and uncertainty. - Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. - Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using ADP/Excell/SalesForce Software. Show less

Site Supervisor of Security

• Dec 2020 - Jan 2022

- Oversaw the performance, scheduling, payroll and simultaneous training of +10 security officers at a fortune 500 company (Avnet). - Developed an anti-phishing protocol for call-transfers to high profile executives and board of director members. - Worked in tandem with event coordinators, armored-car representatives, executive assistants and facility personnel to mitigate potential security-related incidents and promote an atmosphere of risk management. - Delegated independent bypass permissions for employee badge access. - Notified security detail of persons of interest or trespassed individuals using Bolos. - Compiled CCTV footage, Genetec access-point data, call records, vehicle descriptions and witness testimony to generate punctual summaries of workplace incidents for EMS and Avnet legal team's application. - Performed routine inspections of MDF and IDF rooms for bugs, unauthorized connections, hardware discrepancies and exposed wiring. - Maintained correspondence with remote global command center using ten-code during circumstances of natural disasters, medical emergencies, water leaks and electrical fires. Show less

Loss Prevention Agent

• Sep 2019 - Jun 2020

- Recovered over +$10,000 worth of company-owned merchandise within the first month of employment. - Investigated instances of external and internal theft - documenting lost property and structuring response protocols for future incidents. - Compiled CCTV and forensic evidence through surveillance programs like Vector client to generate comprehensive and compelling reports for first responders and executives. - Analyzed profiles, MOIs (merchandise of interest), methods of concealment, and determent efficacy to adjust and adapt response procedures to the ever-changing landscape of merchandise theft. - Developed a well-rounded understanding of Arizona-state statutes and workplace liabilities to prevent potential lawsuits and case-filings against the company or brand. - Operated as an independent agent with little managerial oversight - Excelled in a department that was entirely self-sufficient and independently operated. Show less