Experience

Bud Systems

• United Kingdom
• IT System Custom Software Development
• 1 - 100 Employee

• Chief Operating Officer

  • Feb 2023 - Present

• Customer Success Director

  • Feb 2021 - Feb 2023

• Head of Customer Success

  • Oct 2020 - Mar 2021

• Delivery Consultant

  • Jan 2019 - Oct 2020

  Bud is a powerful and intuitive apprenticeship management and delivery platform, designed to simplify the delivery of apprenticeships and bring the many processes together within a single, intuitive software platform. Bud seamlessly combines application management, programme creation, learning delivery, workforce and learner reporting, funding management and more. My role is to work closely with new and existing clients, understand their existing ways of working and demonstrate how the huge benefits of Bud can help them to solve many industry challenges. It is my role to identify clients' technical and business requirements, prior to designing a solution, consulting with technical and operational teams about capabilities and supporting the full implementation process. Show less



Wiltshire College & University Centre

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Performance Manager

  • Mar 2018 - Jan 2019

  A cross-College role responsible for all aspects of the Apprenticeship journey across 10 diverse sectors. Responsible for apprenticeship experience and achievement, setting the standard for quality of delivery, driving continuous improvement, and managing performance. - To lead on the performance management of Apprenticeship success rates; identifying and implementing support and intervention required to achieve consistently high outcomes for students - To manage Apprenticeship administration and audit; ensuring that paperwork and procedures are efficient and robust, up-to-date, timely, and in full compliance with funding body rules - To support curriculum departments to design and deliver new Apprenticeship Standards, ensuring that new Apprenticeships are developed and designed in response to employer demand and market intelligence. - To lead on Apprenticeship quality; creating an outstanding learner and employer experience across all Apprenticeship provision - To provide up-to-date guidance and direction to Apprenticeship and curriculum managers, to ensure continued compliance with funding and regulatory requirements, and adherence with best sector practice in Apprenticeship delivery Show less



Lifetime Training

• United Kingdom
• Professional Training and Coaching
• 700 & Above Employee

• Area Manager - Commercial Fitness

  • Oct 2016 - Mar 2018

  Responsible for the leading a national team of 15 Commercial Desk Based Fitness tutors, delivering the agreed business targets, through Lifetime Training's ways of working and behaviours.Contributed to the delivery of the sector strategy that delivered profitable growth and operation of the sector in line with Lifetime’s mission and visionDesigned and ensured the delivery of the area operating plan across the designated areaEnsured the area quality standards were in line with Company and Ofsted guidelinesAccountable for driving team performance & delivering results via business KPI's for budget & contract security.Maintained and enhanced relationships with business support teams to support the delivery of the national operating planEnsured designated Commercial Desk Based Tutors worked within the company framework and delivered a high quality learner experienceLead, developed and managed the performance of all direct reports in line with Company performance expectations to maintain a high performing culture. Show less

• Regional Trainer

  • 2014 - Oct 2016

  Top performer across KPI scorecard and success ratesManaging & maintaining a caseload of 55+ learnersExcellent KPI management & delivering on targetsBusiness DevelopmentCoaching, mentoring, training & assessing under National Occupational standards across several specialist qualificationsMotivating & guiding learners to achieve Apprenticeships & Advanced ApprenticeshipsOfsted inspected



Places Leisure

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Manager

  • 2013 - 2014

• Trainer Assessor, Personal Trainer, Duty Manager

  • 2011 - 2013