Experience

Auto Mate Insurance

• United States

• Personal Lines Agent

  • Feb 2023 - Present

  Portland, Oregon, United States Licensed property and casualty insurance agent in the states of OR and WA.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Experience Representative (Sales)

  • May 2021 - Apr 2022

  Jacksonville, Florida, United States ●Demonstrated consultative sales techniques by using probing questions, clarifying needs, overcoming objections, and providing solutions that fits the needs of the customer. ●Educated customers on company products and services by leveraging job aids and support materials to articulate the company's competitive advantages. ●Consistently followed critical sales processes to ensure an exceptional customer experience and exceed expected performance levels.



TIAA Bank

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Trainee

  • Jun 2018 - Sep 2020

  Jacksonville, Florida Area ●Utilized Foundations of Management training to interview job candidates, build ISA/OSA training programs, and supervise the scheduling of contract employees. ●Developed scripts, created call campaigns, and mined for targeted leads that aligned with the team's business objectives to increase the efficacy of customer retention and acquisition campaigns. ●Utilized Excel Pivot tables with advanced lookup functionality to prepare various productivity reports of the sales team and… Show more ●Utilized Foundations of Management training to interview job candidates, build ISA/OSA training programs, and supervise the scheduling of contract employees. ●Developed scripts, created call campaigns, and mined for targeted leads that aligned with the team's business objectives to increase the efficacy of customer retention and acquisition campaigns. ●Utilized Excel Pivot tables with advanced lookup functionality to prepare various productivity reports of the sales team and regularly provided direct feedback to the senior management team.

• Outbound Sales Associate

  • Nov 2017 - Jun 2018

  Jacksonville, Florida Area ●Routinely handled a high volume of outbound calls to transfer warm mortgage leads to a licensed Loan Officer. ●Assisted the team's business analysts build sales team reports that were distributed daily and with the importation of leads into the CRM. ●Navigated between multiple screens, databases, and complex data entry applications to accurately and quickly capture required information to complete a sale.



The River Club of Jacksonville

• United States
• Hospitality
• 1 - 100 Employee

• Server/Bartender

  • Jan 2017 - Jan 2018

  Jacksonville, Florida Area ●Trained as a AAA Five Diamond resort team member with a high attention to detail to anticipate guests' needs and provide a fine dining experience. ●Swiftly managed multiple tasks in a fast-paced environment to provide an outstanding customer service experience. ●Frequently suggested additional menu items to complement the guest’s experience to increase restaurant sales.



Barry Parker Plumbing INC.

• Estimator

  • Aug 2016 - Jan 2017

  Jacksonville, Florida ●Prepared detailed estimates of labor and material costs for each project according to engineering schematics and requirements. ●Presented accurate, thorough project proposals for large commercial plumbing contracts to project manager. ●Built itemized purchase orders of exact materials required for accepted project proposals.



PGA TOUR

• United States
• Spectator Sports
• 700 & Above Employee

• Server

  • Mar 2013 - Aug 2016

  TPC Sawgrass ●Trained new waiters and floor staff on guest services expectations, safety procedures, and restaurant protocols. ●Displayed excellent communication skills by building member relationships and working effectively as a team. ●Fostered fun atmosphere and family-style work environment consistent with company brand during extended hours of operation during The Players championship.



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Buyers Assistant

  • Apr 2011 - Dec 2013

  Jacksonville, Florida, #7148 ●Photographed, inspected, and determined vehicle options for appraisal and online business. ●Supervised contract workers to ensure the smooth flow of inventory during weekly on-site wholesale auctions and assisted with the management of wholesale inventory throughout the week. ●Was responsible for intaking wholesale vehicles from the customer, staging them for auction, and placing window stickers with their assigned auction number and known mechanical conditions.



AMC Theatres

• Entertainment Providers
• 700 & Above Employee

• Crew Member

  • Nov 2010 - Oct 2011

  AMC Regency 24


Holly Oaks Swim Club
• Lifeguard

  • Apr 2006 - Sep 2011


Beson4 Media Group

• Marketing Assistant

  • Jul 2009 - Nov 2010

  ●Established, managed, and developed social media pages for the company’s early publications. ●Used Google Analytics to report site traffic and post efficacy to leadership team. ●Assisted the Lead Editor with the curation of social media content and provided photography for digital and print publications.