Experience

Bank Iowa

• United States
• Banking
• 100 - 200 Employee

• Deposit Operations Specialist II

  • May 2018 - Present



Goldman Sachs

• United States
• Financial Services
• 700 & Above Employee

• Online Savings Specialist

  • Nov 2016 - May 2018

  Actively handle 30-45+ calls per day from incoming clients looking to open new savings accounts or requesting account maintenance. Facilitate client’s ACH and wire requests to ensure processing with company policies and federal compliance. Review the documentation process of signature cards to ensure they are complete for required FDIC coverage. Efficiently and concisely log 60-80 compliance feedback cases per day to ensure proper follow up with operations. Actively handle 30-45+ calls per day from incoming clients looking to open new savings accounts or requesting account maintenance. Facilitate client’s ACH and wire requests to ensure processing with company policies and federal compliance. Review the documentation process of signature cards to ensure they are complete for required FDIC coverage. Efficiently and concisely log 60-80 compliance feedback cases per day to ensure proper follow up with operations.



Hibu

• Advertising Services
• 700 & Above Employee

• Customer Retention Specialist & Claims Representative

  • Apr 2015 - Oct 2016

  Daily tasks for this position included the handling of 20-30 inbound accounts with specific advertising issues in their digital advertising products. The inquiries would be with our website, Search marketing, and Display advertising products. I assisted clients with resolving their issues and reselling the value of their online marketing. This position includes a great deal of customer service, analytical research, and the use of retention tools.

• Inside Sales Representative

  • May 2014 - Mar 2015

  I worked directly with reaching out to new business clients in regards to setting them up with the best marketing strategy that would help grow their business. In this position, I worked primarily with small to medium sized businesses. I dealt with our web based products (websites, SEM, Display advertising, SEO) and also yellow page advertising. I would help clients with any queries on past accounts held with the company and also assist with any changes with current accounts.



University of Iowa

• United States
• Higher Education
• 700 & Above Employee

• Athletic Facility Student Staff and Security Personnel

  • Aug 2011 - Aug 2014

  I would set up and tear down for all sporting events at The University of Iowa. In addition to event operations, I also dealt with facilities management during the on and off seasons at Carver Hawkeye Arena and Kinnick Stadium. I was also in charge of securing all facilities after nightly operations were concluded. I would set up and tear down for all sporting events at The University of Iowa. In addition to event operations, I also dealt with facilities management during the on and off seasons at Carver Hawkeye Arena and Kinnick Stadium. I was also in charge of securing all facilities after nightly operations were concluded.