Experience

Clevelander Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Concierge (Rockstar Host)

  • Jan 2013 - Present

• Front Office Representative

  • Feb 2012 - Jan 2013



Caesars Entertainment Corporation

• Management Intern

  • Jun 2011 - Aug 2011

  Learned and assisted with managerial duties within 20 major operational departments. Assisted managers with various projects in the Convention Services and Banquets departments. Created a detailed meeting planner’s guide for potential clients at the Flamingo resort. Assisted daily with the set-up and break-down of simultaneous events within three casino properties. Prepared operational analyses outlining opportunities for increased efficiency and value-adding service. Handled guest complaints and ensured a high standard of service and guest satisfaction. Show less



Biltmore Hotel

• United States
• Hospitality
• 200 - 300 Employee

• Front Office Representative

  • Feb 2010 - Nov 2010

  Assisted with front desk and cashier operations for the only four-star, four-diamond hotel in Miami, FL. Worked collaboratively with the F & B, Reservations, Catering, and Housekeeping departments. Reviewed room availability status, room blockage, and special requests on a daily basis. Managed Expected Arrivals, Special Requests, and Rate Variance reports on a daily basis. Handled guest complaints and ensured a high standard of service and guest satisfaction. Assisted with front desk and cashier operations for the only four-star, four-diamond hotel in Miami, FL. Worked collaboratively with the F & B, Reservations, Catering, and Housekeeping departments. Reviewed room availability status, room blockage, and special requests on a daily basis. Managed Expected Arrivals, Special Requests, and Rate Variance reports on a daily basis. Handled guest complaints and ensured a high standard of service and guest satisfaction.



CMA CGM

• France
• Maritime Transportation
• 700 & Above Employee

• Inside Sales Assistant

  • Oct 2008 - Apr 2009

  Negotiated competitive rates and quotations for customers of a multinational shipping group. Created weekly reports highlighting sales, costs, total units shipped, and market share. Represented the organization by providing front-line support and communication to potential clientele. Negotiated competitive rates and quotations for customers of a multinational shipping group. Created weekly reports highlighting sales, costs, total units shipped, and market share. Represented the organization by providing front-line support and communication to potential clientele.