Experience

Mac Haik Chevrolet

• United States
• Automotive
• 1 - 100 Employee

• Customer Service Advisor

  • Jul 2018 - Present



Davis Chevrolet

• United States
• Automotive
• 1 - 100 Employee

• Express Customer Service Advisor

  • Nov 2017 - Jul 2018

  Express Service Advisor Express Service Advisor



Robbins Chevrolet

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Express Customer Service Advisor

  • Oct 2017 - Nov 2017

  Express Service Advisor Express Service Advisor



Joe Myers Toyota

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Advisor

  • Jun 2017 - Jul 2017

  Service Advisor Service Advisor



Allied Lube DBA Jiffy Lube

• Technician

  • Sep 2015 - Jun 2017

  I am a customer service advisor, team leader, coach, and licensed state inspector. I train my co-workers in all areas of operations and customer service. Preform all preventative maintenance services, fill in where necessary, and capitalize on all opportunities to increase the effectiveness of my team.

• District Trainer

  • Sep 2014 - Aug 2015

  Traveled throughout the Houston Market; visiting one or two locations daily, teaching and coaching JTSS (Jiffy Lube service standards), speed of service, and quality assurance practices to all store level personnel. I trained general and assistant managers how to assess, coach, and facilitate smooth transitions throughout the business day. I trained both new and seasoned customer service advisors on sales presentation and delivery, customer interaction-communication, product knowledge, and how to efficiently utilize the Jiffy Lube P.O.S and GROW computer systems while preforming a service review with a guest. • Only trainer within the entire organization, covered entire Houston area market. Show less

• General Manager

  • Jul 2013 - Sep 2014

  Managed a Jiffy Lube with monthly net sales between $55,000 - $65,000, a monthly customer count of 900-1100 customers, an 8-16 person staff, and $20-25,000 of just-in-time inventory. Built and retained a loyal customer base through integrity, a commitment to excellence, and impeccable customer service. I hired, disciplined, trained-coached, developed, promoted, and when necessary terminated employees. I was responsible for facility maintenance and curb appeal. Kept the monthly budget, made the weekly schedule, ordered inventory - supplies and maintained accountability amongst my team. Received some of the highest customer service loyalty and retention scores in the company during my tenure. • Increased overall customer satisfaction and NPS (net promoter score) • Moved up from tier 3 to tier 2 store in less than one year• Increased average mystery shop score by roughly 20% over previous year• Maintained a clean safety record with zero time loss incidents and zero customer injuries• Zero negligent body damage warranty claims Show less

• Technician/ASM

  • Oct 2009 - Jun 2013

  Assistant Manager:Increased service standard awareness throughout the entire location and increased the quality of service by training the entire staff on all functional aspects of operations. Trained the store manager on budgeting, managing assets through inventory control, and personnel training. I was responsible for all shop operations whenever the manager was not present. Technician:Worked in three different shops as a technician; I transferred twice to support the acclimation of new managers in two locations. As a technician I performed state inspections and all preventative maintenance services on automobiles. Conducted inventory audits and placed orders for shop supplies. I helped new general managers acclimate through team leading, teaching service & safety standards, position responsibilities, and best practices to technicians, customer service advisors, and assistant managers. Show less

• General Manager

  • Jun 2009 - Oct 2009

  Responsible for the overall effectiveness of the daily operations within the service center; I hired, trained, developed, and disciplined employees. I lead by example, held my staff equally accountable for their responsibilities, and maintained a safe, clean, customer service oriented well-oiled machine. Accountabilities included ordering all supplies and inventory, making a weekly schedule, asset protection, and complete customer satisfaction.• Received several customer service awards from JLI• Recognized as having one of the cleanest shops in Houston• Zero time loss incidents • Zero negligent warranties Show less

• District Trainer

  • Jan 2008 - Jun 2009

  Trained: General Managers, Assistant Managers, Customer Service Advisors, and TechniciansI coordinated weekly with the market and district managers to address any training priorities and update the training schedule. I submitted weekly training reports to the director of operations. I played a major frontline role in the implementation of the “Operational Excellence” program. Training in all 50 Houston area locations, I utilized my teaching, coaching, leadership, and communication skills to teach hundreds of personnel operational and customer interaction standards. Created the curriculum for an interactive classroom customer service training course which I facilitated (using PowerPoint) one day a week. • Improved service efficiency saving time/money for organization Show less

• Assistant General Manager

  • Oct 2005 - Jan 2008

  As the assistant manager at the highest volume store in the company (roughly 1,900 customers per month, $100,000 - $130,000 monthly revenue) my primary responsibility was team leadership; I would coach, guide, instruct, and communicate as I directed the shop floor on a daily basis; I managed and led up to 20 employees at a time. I regularly interacted with customers to ensure top notch customer service. I was solely responsible (with no direct supervision) for the store operations roughly 3-4 days a week as the assistant manager. I honed my delegating, communicating, and multi-tasking skills during my tenure as an assistant manager. • Increased revenue by $300,000 over previous year, retail comp (2006 vs 2005) Show less

• Technician

  • Oct 2004 - Oct 2005

  Assisted supervisors and co-workers as necessary in order to keep our team strong and successful. I preformed all routine preventative maintenance services and state inspections on all makes and models of vehicles



Brake Check

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Brake Mechanic

  • Aug 2004 - Oct 2004

  Provided mechanical repairs (brakes, suspension, preventative maintenance) for customers. Maintained safe, clean work area in accordance with company standards. Provided mechanical repairs (brakes, suspension, preventative maintenance) for customers. Maintained safe, clean work area in accordance with company standards.



Northpointe Car Care

• Tomball, Texas

• Automotive Detailer - Technician

  • Aug 2003 - Aug 2004

  Provided exterior & interior auto detailing for customers; preformed mechanical preventative maintenance services. Maintained facility grounds (self service car wash bays, carwash tunnel, etc.). • Provided 100% customer satisfaction with automotive detailing services preformed Provided exterior & interior auto detailing for customers; preformed mechanical preventative maintenance services. Maintained facility grounds (self service car wash bays, carwash tunnel, etc.). • Provided 100% customer satisfaction with automotive detailing services preformed



Jiffy Lube International

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Representative / Technician

  • May 2001 - Aug 2003

  I was responsible for providing excellent customer service while interacting with guests in a professional and courteous manner . I was responsible for opening and closing the facility roughly two to four days a week. I trained new employees, preformed preventative maintenance services, and was a licensed vehicle state inspector. I was responsible for providing excellent customer service while interacting with guests in a professional and courteous manner . I was responsible for opening and closing the facility roughly two to four days a week. I trained new employees, preformed preventative maintenance services, and was a licensed vehicle state inspector.