Experience

Roam - Work, Meet, Office

• United States
• Executive Offices
• 1 - 100 Employee

• Managing Partner

  • Jun 2022 - Present

  Atlanta, Georgia, United States The purpose of the Managing Partner (MP) is to create and develop a high-performing team culture that consistently delivers the Roam hospitality experience in order to fulfill our vision in the community. Hospitality Operations • Actively understand and grow all revenue streams of the workplace by leveraging the strengths of those on your team. • Lead in the creation and execution of yearly budgets & strategies. • Lead the team in executing Roam’s hospitality strategy and the… Show more The purpose of the Managing Partner (MP) is to create and develop a high-performing team culture that consistently delivers the Roam hospitality experience in order to fulfill our vision in the community. Hospitality Operations • Actively understand and grow all revenue streams of the workplace by leveraging the strengths of those on your team. • Lead in the creation and execution of yearly budgets & strategies. • Lead the team in executing Roam’s hospitality strategy and the day-to-day operations of the workplace, • Workplace P+L: submitting financial reports to Roam leadership.-Manage monthly cash flow ensuring targets are met. • Manage stakeholder relationships, including vendors and partners.-Train new hires to all facets of our hospitality operation People & Culture • Lead team meetings and communicate all strategic or tactical changes that impact the operation or the team. •Lead the implementation of goals, processes, and policies as instructed by Roam’s leadership. • Facilitate team development, performance management, and one-on-one coaching and feedback for the team. • Exercise financial acumen to own and maintain payroll administration. •Engage in the recruitment and onboarding of new team members, and partner with the People and Culture team to interview potential hires. • Celebrate and recognize wins, milestones, and individual and team accomplishments on a constant basis. Marketing •Ensure the Roam brand is well represented in his/her workplace. • Partner with the Director of Sales (DOS) to drive revenue for meetings/events • Platform the DOS to empower the team in lead-generating activity in the community.

• Assistant General Manager

  • Aug 2021 - Jun 2022

  Atlanta, Georgia, United States The purpose of the Assistant General Manager (AGM) is to lead their workplace team in the consistent delivery of the Roam hospitality experience to members and guests each day. The AGM serves as the point-of-contact for our corporate meeting guests. • Lead the execution of guest’s events and meetings, ensuring that Roam’s standards for A/V and technology, room setup, and catering preparation are met with excellence. • Serve as the on-site point of contact for meeting planners to… Show more The purpose of the Assistant General Manager (AGM) is to lead their workplace team in the consistent delivery of the Roam hospitality experience to members and guests each day. The AGM serves as the point-of-contact for our corporate meeting guests. • Lead the execution of guest’s events and meetings, ensuring that Roam’s standards for A/V and technology, room setup, and catering preparation are met with excellence. • Serve as the on-site point of contact for meeting planners to ensure Roam’s hospitality experience is provided to guests and meetings are executed with excellence. • Lead team huddles by communicating meeting details, daily priorities, and connecting operations to Roam’s vision and mission. • Arrange daily meeting schedule and operations timetable. • Communicate closely with sales personnel to increase efficiencies and revenues. • Leverage Roam platforms to discover customer insights and retrieve feedback to improve the hospitality experience. • Lead team in the day-to-day execution of hospitality strategy. • Supervise coffee bar activity + inventory: delivering high-quality experience and product. • Coordinate and lead all workplace improvement projects. • Ensure that all revenue to expense margins are achieved through Quickbooks bookkeeping & finances. • Maintain a collaborative partnership with the MP to implement and communicate all goals, processes, policies, and hospitality initiatives. • Interview, select, onboard, train, and lead part-time Hospitality Assistants. • Manage vendor relationships, team schedule, daily financials, operation needs, and the team’s Office 365 administration. • Act as a consultant and assist in the active selling of memberships, offices, and meeting space.

• Operations Lead

  • Mar 2020 - Jul 2021

  Atlanta, GA The purpose of the Operations Lead (OL) is to partner with his/her Assistant General Manager in the execution of all daily operations to ensure a seamless hospitality experience. •Leads the execution of all hospitality operations by fostering emotional connections with team, members & guests. • Recorded, mixed, and produced the Make Work Matter Podcast available on all platforms. The podcast aims to highlight how business leaders and entrepreneurs have found meaningful work… Show more The purpose of the Operations Lead (OL) is to partner with his/her Assistant General Manager in the execution of all daily operations to ensure a seamless hospitality experience. •Leads the execution of all hospitality operations by fostering emotional connections with team, members & guests. • Recorded, mixed, and produced the Make Work Matter Podcast available on all platforms. The podcast aims to highlight how business leaders and entrepreneurs have found meaningful work, and how to find purpose. • Crafts remarkable experiences, and creates inspiring environments. • Executes corporate meetings, ensuring Roam’s standards for technology readiness, room setup, catering preparation, and service. • Directs communication and/or follow up with corporate guests. • Manages Large Room Event Orders (REOs): ensuring accuracy of financials and inputing into Roam’s POS system. • Partners with GM to track and prioritize maintenance needs for the facilities team. • Oversees & drives cafe operations and revenue. • Manages and leads part-time Operations Assistants as a servant-leader.



Eight Eleven Group

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Account Executive

  • Sep 2018 - Feb 2020

  Jacksonville, Florida Area Human capital consulting partner of Fortune 500 companies in the Jacksonville, FL area • Conducted the complete sales process from prospecting to closing, followed by project management • Created and managed customized solutions through multiple service offerings for any project-based need. • Focus on building lasting relationships with IT Managers, Directors, VP-level, and C-Level Executives in order to provide the highest level of service and delivery • Determined the… Show more Human capital consulting partner of Fortune 500 companies in the Jacksonville, FL area • Conducted the complete sales process from prospecting to closing, followed by project management • Created and managed customized solutions through multiple service offerings for any project-based need. • Focus on building lasting relationships with IT Managers, Directors, VP-level, and C-Level Executives in order to provide the highest level of service and delivery • Determined the right fit for our clients' needs from a service offering that includes recruiting for contract and contract-to-hire positions, or providing a skill set from a Statement of Work (SOW) structure focusing on a company’s strategic business initiatives • Provided a single point of contact to ensure an unparalleled level of communication for coordinating/fulfilling project needs Show less



Fort Hill Presbyterian Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Clemson University Campus Minister

  • Aug 2017 - May 2018

  Clemson University- Clemson, SC



FIS

• United States
• Information Technology & Services
• 1 - 100 Employee

• EFT Operations Summer Intern

  • Jun 2015 - Aug 2015

  Norcross, Georgia