Experience

Rosie’s Gaming and Colonial Downs

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Director Of Planning and Analysis

  • Feb 2022 - Present



Buffalo Run Casino & Resort

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Hotel Operations

  • Jan 2021 - Aug 2021



PENN Entertainment, Inc

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Planning and Analysis Manager

  • Sep 2019 - Oct 2020



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Regional Director of Labor Analytics

  • Aug 2017 - Jun 2019



Sands Casino Resort Bethlehem

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Centralized Scheduling Manager

  • Jan 2016 - Oct 2016



Isle of Capri Casinos (acquired by Eldorado Resorts, Inc.)

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Casino Assistant Shift Manager - Guest Experience Manager

  • Jan 2013 - Dec 2015

  Managing a floor of 600 slots and 29 tables. Guest experience manager ensuring service standards and guest issues are handled and solved. Part of the Casino Operations Management team directly managing table games, slot operations, slot performance, EVS, and Facilities. Assisted the Security and F&B teams to ensure proper customer service scores and wait times are achieved. Pre-opening trainer for over 225 table games dealer candidates. Instructor of Blackjack, Craps, Roulette, 3 Card Poker, 4 Card Poker, Ultimate Texas Hold’em, Mississippi Stud, and Let-it-ride. Achieved over 90% success rate with candidate certification. Performed ad-hoc analytics for the General Manager and Director of Casino Operations for service standards, staff labor modeling, inventory minimums and par levels, labor flow patterns, and utilization rates. Show less



Horseshoe Casino Cleveland

• Cleveland/Akron, Ohio Area

• Centralized Scheduling Manager

  • Apr 2012 - Jul 2012

  Managed and coordinated a group of 5 administrators to create a scheduling and administrative team that serviced over 900 FTEs. Pilot testing Digital Instinct Virtual Roster scheduling software for future implementation across the enterprise. Created time, attendance, and employee records databases to relieve workloads from front line managers allowing for better focus on customer service. Managed and coordinated a group of 5 administrators to create a scheduling and administrative team that serviced over 900 FTEs. Pilot testing Digital Instinct Virtual Roster scheduling software for future implementation across the enterprise. Created time, attendance, and employee records databases to relieve workloads from front line managers allowing for better focus on customer service.



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• HOM Team- Enterprise Labor Effectiveness Manager

  • Jan 2011 - Apr 2012

  Internal consultant to 40 casinos with direct responsibility for 13 properties.Worked with Continuous Improvement teams to realize $60M in productivity savings over two years.Established and worked with property managers to define and achieve over 50 variable labor targets at each casino based on key business indicators.Standardized best demonstrated practices across the brand to ensure consistent top tier guest service in each of our properties.

• Operations Effectiveness Analyst

  • Jan 2009 - Jan 2011

  Reported directly to AGM for all ad-hoc operations, labor, customer service, and Continuous Improvement analysis.Partnered with CI team for Key Performance Indicator reporting and presentation to the executive team and front line operators. Developed local analysis to ensure corporate financial and labor targets were met or exceeded through daily and weekly labor management. 2009 Chairman’s Award Winner- Superior Internal Service

• Labor Analyst - Scheduling

  • Jul 2005 - Jan 2009

  Produced and created weekly and ad hoc analysis for Table Games, Slot Operations, Casino Cage, Player Rewards, Hotel front desk, Hotel room attendants, Valet operations, and 5 food outlets. Performed labor studies on all guest contact departments to realize the optimum staffing by day and hour. Created weekly variable schedules for Table Games, Slot Operations, Casino Cashiers, Player Rewards Center, Valet runners, Buffet cooks and servers, Fine dining cooks and servers, and Quick Serve Restaurant staff.Coordinated Table Games bids and spreads based on guest utilization and profit by game per day. Show less

• Table Games Supervisor

  • Jun 2000 - Jul 2005

  Responsible for directly supervising the operations of 2-6 table games, managing and maintaining a combined bankroll of 60,000–200,000 dollars, and directing the actions of 8-27 employees. Direct reporting supervisor for 5 employees.

• Table Games Dealer

  • Mar 1997 - Jun 2000

  Trained and certified in Craps, Roulette, “21” (Blackjack), Mini-Baccarat, High Limit specialized gaming, Caribbean Stud, Let it Ride, Double Down Stud, 3 Card Poker, Spanish 21, Pai Gow Poker, Pai Gow Mania, Boston 5, and wheel games. 1999 Recipient: Standing Ovation award for outstanding service.