Senior projects Engineer

• Dec 2021 - Present

Senior IT Support Engineer

• Feb 2021 - Present

IT Service Delivery Manager

• Nov 2019 - Feb 2021

Experience:Second and third line support role for a MSPServer maintenance and backups Manage company wide IT projectsExperience of the following systems/software: Unifi, 3CX, Datto services, Continuum, Zendesk, Connectwise, IT Glue, Office 365, Cloudberry, Citrix Sharefile,

First Line Support

• Apr 2018 - Nov 2019

Ensure that all open IT tickets are maintained, and incidents are satisfactorily resolved and escalated to the relevant teamsResolve faults that are generated by internal technical systemMaintain the highest level of customer service ensuring that all customers are treated efficiently and issues are dealt with swiftlyAdministration of company IT systems and processes

Student

• Oct 2017 - Nov 2019

Course Title(s): - Microsoft - Installing and Configuring Windows Server 2012 - Microsoft - Administering Windows Server 2012 - Microsoft - Configuring Advanced Windows Server 2012 Services - CCNA - VMware vSphere Install Configure Manage for vSphere 6.0 - AWS Certified Solutions Architect - Associate Course Title(s): - Microsoft - Installing and Configuring Windows Server 2012 - Microsoft - Administering Windows Server 2012 - Microsoft - Configuring Advanced Windows Server 2012 Services - CCNA - VMware vSphere Install Configure Manage for vSphere 6.0 - AWS Certified Solutions Architect - Associate

Invoice analyst & IT Manager

• Sep 2016 - Oct 2017

Invoice Analyst: • Liaise with customers and price up their requirements • Ensure accuracy of invoices • Ensure payment of goods IT Manager: • Monitor and maintain servers, PCs and telephone systems • Set up new desktops • Repair and resolve any employee IT issues • Investigate and review IT and telephone contracts to drive efficiencies and costs

Flight Coordintor & IT Manager

• Jan 2013 - Sep 2016

Flight Coordinator:• Maintaining high quality control standards, instilling a high degree of attention to detail to ensure that catering for all flights meets company standards• Ensuring that supplier prices are correctly updated in the system• Logging and escalating all issues or feedback with the suppliers or internal departments;• Communicating with the flight crew before each flight to ensure all catering has been received and is of sufficient standard;• Quickly resolving day-to-day issues with suppliers and internal teamsIT Manager: Monitor and maintain servers, PCs and telephone systems Set up new desktops Repair and resolve any employee IT issues Investigate and review IT and telephone contracts to drive efficiencies and costs Show less