Experience

Celero

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Business Analyst

  • Sep 2021 - Present

  Calgary, Alberta, Canada



connectFirst Credit Union

• Canada
• Financial Services
• 300 - 400 Employee

• Banking Applications and Systems Manager

  • Jun 2016 - May 2021

  • Provided quick emergency response, troubleshooting and problem resolution. • Authored and maintained system technical documentation. • Performed technical support for users via in-person, telephone and electronic means. • Supported IT application development, application support, system integration and system administration projects. • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams. • Oversaw… Show more • Provided quick emergency response, troubleshooting and problem resolution. • Authored and maintained system technical documentation. • Performed technical support for users via in-person, telephone and electronic means. • Supported IT application development, application support, system integration and system administration projects. • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams. • Oversaw projects, including requirements analysis, milestone management and stakeholder relations.

• Business Analyst

  • Mar 2014 - Jun 2016

  • Analyzed and synthesized business requirements, including conceptualizing processes and recognizing patterns. • Manipulated data using pivot tables, pivot charts and macros in Excel. • Performed technical support for users via in-person, telephone and electronic means. • Analyzed business requirements and made suggestions regarding appropriate technologies. • Identified business requirements and devised implementation strategies to solve business problems. • Identified and… Show more • Analyzed and synthesized business requirements, including conceptualizing processes and recognizing patterns. • Manipulated data using pivot tables, pivot charts and macros in Excel. • Performed technical support for users via in-person, telephone and electronic means. • Analyzed business requirements and made suggestions regarding appropriate technologies. • Identified business requirements and devised implementation strategies to solve business problems. • Identified and created functional specifications and workflow for development and implementation.

• Business Quality Assurance Specialist

  • Jan 2012 - Mar 2014

  • Produced and executed test scripts for testing rounds. • Documented identified defects and helped developers complete further testing and resolve issues • Performed technical support for users via in-person, telephone and electronic means. • Assisted with managing release cycles and deployment processes. • Build descriptive test scripts to validate expected functionality.

• Clearing Specialist/Team Lead

  • Dec 2006 - Jan 2012

  • Managed team of five • Managed daily incoming clearing rejections and daily returns. • Performed weekly coaching. • Trained new team members on clearing procedures. • Created Maintained and updated clearing process and procedures. • Performed semi-annual reviews with team members.