Experience

Shorelines Casino Thousand Islands

• Canada
• Performing Arts
• 1 - 100 Employee

• Casino Dealer

  • Mar 2019 - Dec 2021

  • Provided outstanding customer service, utilized game protection, and demonstrated in-depth table game knowledge while ensuring accurate and immediate calculations of all payouts during game resulting in increased patron satisfaction and reduced managerial workload • Responsible for keeping of mental records of payout sums for reporting to floor supervisors ensuring accurate transactions were completed by government mandated standards • Completed closing game procedures… Show more • Provided outstanding customer service, utilized game protection, and demonstrated in-depth table game knowledge while ensuring accurate and immediate calculations of all payouts during game resulting in increased patron satisfaction and reduced managerial workload • Responsible for keeping of mental records of payout sums for reporting to floor supervisors ensuring accurate transactions were completed by government mandated standards • Completed closing game procedures accurately; sorted cards, balanced rack, counted chips and signed off with the supervisor Show less • Provided outstanding customer service, utilized game protection, and demonstrated in-depth table game knowledge while ensuring accurate and immediate calculations of all payouts during game resulting in increased patron satisfaction and reduced managerial workload • Responsible for keeping of mental records of payout sums for reporting to floor supervisors ensuring accurate transactions were completed by government mandated standards • Completed closing game procedures… Show more • Provided outstanding customer service, utilized game protection, and demonstrated in-depth table game knowledge while ensuring accurate and immediate calculations of all payouts during game resulting in increased patron satisfaction and reduced managerial workload • Responsible for keeping of mental records of payout sums for reporting to floor supervisors ensuring accurate transactions were completed by government mandated standards • Completed closing game procedures accurately; sorted cards, balanced rack, counted chips and signed off with the supervisor Show less



DocuPet Inc.

• Community Awareness Manager

  • Nov 2017 - Jan 2018

  • Provided leadership, mentorship, applicable training to employees across Ontario and overall guidance resulting in a consistent increase in new users and program success • Designed and delivered employee training initiatives for new employees that successful integrated the company's vision, goals and mission to instill a creative and dynamic culture in all new employees • Facilitated training initiatives for employees in quality service, coaching, and performance management… Show more • Provided leadership, mentorship, applicable training to employees across Ontario and overall guidance resulting in a consistent increase in new users and program success • Designed and delivered employee training initiatives for new employees that successful integrated the company's vision, goals and mission to instill a creative and dynamic culture in all new employees • Facilitated training initiatives for employees in quality service, coaching, and performance management which resulted in an increase in monthly sales goals Show less • Provided leadership, mentorship, applicable training to employees across Ontario and overall guidance resulting in a consistent increase in new users and program success • Designed and delivered employee training initiatives for new employees that successful integrated the company's vision, goals and mission to instill a creative and dynamic culture in all new employees • Facilitated training initiatives for employees in quality service, coaching, and performance management… Show more • Provided leadership, mentorship, applicable training to employees across Ontario and overall guidance resulting in a consistent increase in new users and program success • Designed and delivered employee training initiatives for new employees that successful integrated the company's vision, goals and mission to instill a creative and dynamic culture in all new employees • Facilitated training initiatives for employees in quality service, coaching, and performance management which resulted in an increase in monthly sales goals Show less



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Brand Manager

  • Jun 2017 - Nov 2017

  • Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper completion of every document • Created positive sales culture, focusing on needs-based selling and celebration of success, allowing sales to occur without disregarding customer experience. • Responsible for driving all areas of the business and for leading teams to deliver results by monitoring and driving a range of KPIs within a fast paced, high volume retail… Show more • Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper completion of every document • Created positive sales culture, focusing on needs-based selling and celebration of success, allowing sales to occur without disregarding customer experience. • Responsible for driving all areas of the business and for leading teams to deliver results by monitoring and driving a range of KPIs within a fast paced, high volume retail environment. Show less • Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper completion of every document • Created positive sales culture, focusing on needs-based selling and celebration of success, allowing sales to occur without disregarding customer experience. • Responsible for driving all areas of the business and for leading teams to deliver results by monitoring and driving a range of KPIs within a fast paced, high volume retail… Show more • Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper completion of every document • Created positive sales culture, focusing on needs-based selling and celebration of success, allowing sales to occur without disregarding customer experience. • Responsible for driving all areas of the business and for leading teams to deliver results by monitoring and driving a range of KPIs within a fast paced, high volume retail environment. Show less



Urban Planet Fashion

• Retail
• 200 - 300 Employee

• Assistant Manager

  • Mar 2017 - May 2017

  • Analyze marketing information and translated it into strategic plans for customer growth and increased sales opportunities • Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash • Responsible for driving all areas of the business and for leading teams to deliver results by monitoring and driving a range of KPIs within a fast paced, high volume retail environment. • Analyze marketing information and translated it into strategic plans for customer growth and increased sales opportunities • Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash • Responsible for driving all areas of the business and for leading teams to deliver results by monitoring and driving a range of KPIs within a fast paced, high volume retail environment.



Reitmans Canada Ltée/Ltd

• Canada
• Retail
• 700 & Above Employee

• Fashion Associate at RW & Co

  • Jun 2015 - Mar 2017

  • Interfaced with customers to identify purchasing needs and direct them to an appropriate product line; recommend additional products or cost-effective alternative is to enhance customer service and in-store experience • Managed and maintained displays as indicated by planograms and management as well as taking initiative by merchandising on my own resulting in recognition and increased responsibility • Utilized promotional items and events to increase sales revenue as well as… Show more • Interfaced with customers to identify purchasing needs and direct them to an appropriate product line; recommend additional products or cost-effective alternative is to enhance customer service and in-store experience • Managed and maintained displays as indicated by planograms and management as well as taking initiative by merchandising on my own resulting in recognition and increased responsibility • Utilized promotional items and events to increase sales revenue as well as actualizing sales techniques acquired through previous experience and teachings Show less • Interfaced with customers to identify purchasing needs and direct them to an appropriate product line; recommend additional products or cost-effective alternative is to enhance customer service and in-store experience • Managed and maintained displays as indicated by planograms and management as well as taking initiative by merchandising on my own resulting in recognition and increased responsibility • Utilized promotional items and events to increase sales revenue as well as… Show more • Interfaced with customers to identify purchasing needs and direct them to an appropriate product line; recommend additional products or cost-effective alternative is to enhance customer service and in-store experience • Managed and maintained displays as indicated by planograms and management as well as taking initiative by merchandising on my own resulting in recognition and increased responsibility • Utilized promotional items and events to increase sales revenue as well as actualizing sales techniques acquired through previous experience and teachings Show less



Quetzal POS

• Canada
• Software Development
• 1 - 100 Employee

• Account Executive

  • May 2014 - May 2015

  • Achieved and surpassed sales targets set by managers and also contributed to attainment of team targets resulting in an increase in company profitability • Established and developed new business contacts as well as participated in managing previous clients in North America resulting in an increased client base and sales • Quickly acquired expert knowledge of relevant software to ensure customer satisfaction and to optimize profits. • Achieved and surpassed sales targets set by managers and also contributed to attainment of team targets resulting in an increase in company profitability • Established and developed new business contacts as well as participated in managing previous clients in North America resulting in an increased client base and sales • Quickly acquired expert knowledge of relevant software to ensure customer satisfaction and to optimize profits.



Chris James

• Marketing Services

• Sales Associate

  • Nov 2012 - Jan 2015

  • Influenced customers with their purchasing decision by utilizing my knowledge on the products resulting in a better customer experience and reaching sale targets • Applied knowledge of the products through research which maximized sales resulting in exceeding sales targets and being recognized by management​​ • Merchandised products effectively according to reports and sales resulting in maximized potential sales through proper product placement • Influenced customers with their purchasing decision by utilizing my knowledge on the products resulting in a better customer experience and reaching sale targets • Applied knowledge of the products through research which maximized sales resulting in exceeding sales targets and being recognized by management​​ • Merchandised products effectively according to reports and sales resulting in maximized potential sales through proper product placement


PARKHURST KNITWEAR
• Canada
• Textile Manufacturing
• 1 - 100 Employee
• Marketing Intern

  • Apr 2013 - May 2013


Harrison Excavating & Pipeline

• Labourer

  • Jun 2012 - Aug 2012

  • Built relationships with co-workers and management teams cross functionally resulting in efficient communication and problem solving • Taught new employees how to use pieces of machinery such as pavement rollers and hand saw properly, to prevent breakdowns of the equipment and injury of employees • Checked small equipment such as pipe saws and excavators before use with extreme precision ensuring equipment did not breakdown • Built relationships with co-workers and management teams cross functionally resulting in efficient communication and problem solving • Taught new employees how to use pieces of machinery such as pavement rollers and hand saw properly, to prevent breakdowns of the equipment and injury of employees • Checked small equipment such as pipe saws and excavators before use with extreme precision ensuring equipment did not breakdown



'Critical Care' book by Phillip Brown

• Promotions Coordinator

  • Nov 2011 - May 2012

  • Implemented integrated marketing communication strategies through social media campaigns to achieve sales targets • Collaborated with promotions team to ensure delivery of strategies were reached within the specified time period • Developed a marketing campaign which in-turn resulted in reaching and surpassing sales targets resulting in satisfaction and acknowledgement from the employer • Implemented integrated marketing communication strategies through social media campaigns to achieve sales targets • Collaborated with promotions team to ensure delivery of strategies were reached within the specified time period • Developed a marketing campaign which in-turn resulted in reaching and surpassing sales targets resulting in satisfaction and acknowledgement from the employer