Experience

Athene

• United States
• Financial Services
• 700 & Above Employee

• AVP Portfolio Management

  • Sep 2021 - Present



F&G

• United States
• Insurance
• 700 & Above Employee

• AVP, Life Operations

  • Mar 2019 - Sep 2021

  Privileged to lead Life Operations for the growing F&G insurance company. Accountable for service delivery in the areas of Life New Business, Life Policyholder Services, and Claims.

• Director of Project Management & QA

  • Jun 2015 - Mar 2019

  Leader for an amazing team of change delivery and software testing professionals. Accountable for the delivery of a large scale business change portfolio and the oversight of quality assurance. Including the supplier management for key 3rd party partners / administrators.

• Senior Program Manager

  • Feb 2015 - Jun 2015

  Leading a program to implement a new third party administrator (TPA) capability to enhance policy administration capabilities, increase customer satisfaction and reduce operating expenses.



Drake University

• United States
• Higher Education
• 700 & Above Employee

• Project Director

  • Apr 2014 - Feb 2015

  Led the implementation of a Campus Security and electronic Commerce program. Helped implement a PMO function including Project Governance and Project Portfolio Management. Led the implementation of several university improvement initiatives for Housing, Orientation, and Procurement. Led the implementation of a Campus Security and electronic Commerce program. Helped implement a PMO function including Project Governance and Project Portfolio Management. Led the implementation of several university improvement initiatives for Housing, Orientation, and Procurement.



Wells Fargo Home Mortgage

• Senior Technology Project Leader

  • Jun 2013 - Apr 2014

  On contract assignment leading technology initiatives for Consumer Lending On contract assignment leading technology initiatives for Consumer Lending



Aviva USA

• IT Director / Business Partner for Sales and Marketing

  • Dec 2011 - Jun 2013

  Relationship ManagementTechnology Strategy Development ITIL Service Design / Service Porfolio ManagementService and Demand ManagementProject Initiation and Leadership

• IT Director / Business Partner - Legal, Compliance and Risk

  • Nov 2010 - Nov 2011

  Relationship ManagementTechnology Strategy Development ITIL Service Design / Service Portfolio ManagementService and Demand ManagementProject Initiation and Leadership



Professional Project Partners (On assignment at Aviva USA)

• Senior Project Manager / Program Manager

  • Nov 2006 - Nov 2010

  M&A Rebranding and Legal Entity Consolidation Reinsurance System Consolidation Established Aviva North America Region Corporate Events Management Projects Capital Reinsurance Projects Information Security PII Remediation Program M&A Rebranding and Legal Entity Consolidation Reinsurance System Consolidation Established Aviva North America Region Corporate Events Management Projects Capital Reinsurance Projects Information Security PII Remediation Program



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Senior Technology Manager

  • Jun 2001 - Nov 2006

  Technology Leadership and Relationship Management for Wells Fargo Home Mortgage Servicing business unit, including Customer Service (Call Centers), Payment Ops, and Tax/Escrow Ops. Led a high performing team of 25 - 30 technologists.

• Technology Manager

  • Apr 2000 - May 2001

  Technology Manager for WFHM Customer Service. Led a fantastic team that enabled Customer Service through CRM and Contact Center technologies.



Norwest Mortgage / Wells Fargo Home Mortgage

• West Des Moines, Iowa

• Quality Assurance Lead

  • Jun 1996 - Apr 2000

  Implemented a new QA/Testing Methodology Led QA and Testing Projects, including Y2K and a major CRM implementation for WFHM Servicing Implemented a new QA/Testing Methodology Led QA and Testing Projects, including Y2K and a major CRM implementation for WFHM Servicing



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Quality Assurance Lead / Lab Manager

  • Sep 1995 - May 1996

  Led point of sale (POS) testing projects and managed testing lab/environments. Led point of sale (POS) testing projects and managed testing lab/environments.



Amoco \ BP

• West Des Moines, Iowa and Chicago, Illinois

• Customer Service and Technology Support Desk Representative

  • Sep 1991 - Sep 1995

  Provided customer service (Amoco Motor Club) Provided Amoco service station technical support Participated in new point of sale (POS) rollout project (field support) Provided customer service (Amoco Motor Club) Provided Amoco service station technical support Participated in new point of sale (POS) rollout project (field support)