Bracha Michelle Copelan
Customer Success Manager at PeerSpot- Claim this Profile
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English Native or bilingual proficiency
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Hebrew Elementary proficiency
Topline Score
Bio
Experience
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PeerSpot
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Manager
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Jan 2022 - Present
Dynamic and results-driven Customer Success Manager with a unique combination of technical and management skills. My background in Civil Engineering and Masters in Industrial Management has equipped me with the expertise to understand and analyze complex technical systems, while my passion for delivering exceptional customer experiences drives my success in this field. As a customer advocate at Peerspot, I leverage my excellent people skills, organizational acumen, and technical expertise to ensure clients are fully satisfied and see measurable value from our platform. I am dedicated to driving customer success and building long-lasting relationships, which has helped me to consistently exceed expectations and achieve high levels of customer retention. With a strong track record of success and a passion for delivering value to customers, I am confident in my ability to lead, inspire, and motivate teams to achieve their goals and deliver exceptional results. Show less
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ParaGroup
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Israel
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Construction
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1 - 100 Employee
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General Manager
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Oct 2020 - Jan 2022
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TAHAL Group
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Israel
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Civil Engineering
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200 - 300 Employee
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Project Manager of the construction for the Green Line Train System
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Apr 2018 - Oct 2020
Part of the construction management team for the Green Line in Tel Aviv, Israel. Part of the construction management team for the Green Line in Tel Aviv, Israel.
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Yugan Engineering Ltd.
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Tel Aviv Area, Israel
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QC Engineer on Red Line Light Rail Train Station in Tel Aviv
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Jan 2016 - Apr 2018
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A.D.Y.R. Constructions
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Haifa, Israel
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Marine Works Supervisor
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Nov 2015 - Jan 2016
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K-Plus Engineering Services, LLC
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United States
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Civil Engineering
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1 - 100 Employee
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Internship
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Jul 2013 - Sep 2013
• Worked on the CTA Red Line Renewal Project, helping to identify contaminated soil and assisted in its disposal. This was an environmental engineering job as well as a construction management job where I directed and supervised the excavations of the project. • Worked in the K-Plus office designing plans and project manuals. Here I learned how to apply all the concepts from the classroom to actual projects. I became comfortable with the software and protocols used in civil engineering firms. Show less
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Education
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Technion - Israel Institute of Technology
Bachelor of Applied Science (BASc), Civil and Environmental Engineering