Experience

ChannelMeter

• United States
• Software Development
• 1 - 100 Employee

• Head of Creator and Network Partnerships

  • Jan 2020 - Present

• Customer Success Manager

  • Dec 2018 - Jan 2020

  Manage and own over 20 key partnerships with networks, brands, esport teams, music labels, and influencer agencies across the globe to ensure strategic success in product and business objectives. This is done through regularly scheduled meetings with clients and by constantly evolving our customer success operations. • Independently responsible for the continuing success of over 20 enterprise accounts across the globe • Co-led weekly product meetings, prioritizing and balancing… Show more Manage and own over 20 key partnerships with networks, brands, esport teams, music labels, and influencer agencies across the globe to ensure strategic success in product and business objectives. This is done through regularly scheduled meetings with clients and by constantly evolving our customer success operations. • Independently responsible for the continuing success of over 20 enterprise accounts across the globe • Co-led weekly product meetings, prioritizing and balancing customer needs with meeting key objectives towards our overall mission • Created and organized reference and help-desk materials and guides for new clients, key advocates, and employees • On-boarded new clients, seamlessly transitioning directly from point of sale to active usage • Hired, developed, and led an Influencer Marketing team to run campaigns over YouTube and Instagram in order to deliver on-the-ground experience towards the development of our campaigns platform



FingerCheck

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager - Time & Attendance / Payroll Specialist

  • Dec 2016 - Jul 2017

  Building, developing, and supporting key relationships within our quickly growing and improving SAAS startup. Identifying and creatively problem-solving issues, while simultaneously handling a large number of incoming tickets daily. My ability to communicate and find ideal solutions led to a restructuring of our support structure and a concurrent increase in responsibilities as a key client relationship manager. • Simultaneously managed and developed up to 15 key clients’ relationships… Show more Building, developing, and supporting key relationships within our quickly growing and improving SAAS startup. Identifying and creatively problem-solving issues, while simultaneously handling a large number of incoming tickets daily. My ability to communicate and find ideal solutions led to a restructuring of our support structure and a concurrent increase in responsibilities as a key client relationship manager. • Simultaneously managed and developed up to 15 key clients’ relationships ($20K MRR), identifying needs and implementing services and improvements for customer retention and optimization of use • Developed and conducted satisfaction and usability surveys to quantify specific areas of improvement and performance metrics, analyzing and consolidating data to demonstrate areas of growth • Implemented and trained new clients on how to navigate and fully utilize product according to customer goals and values • Analyzed client goals and provided written strategies and guidance for optimizing service • Researched and counseled clients on best practices to ensure compliance and workforce satisfaction and retention • Managed large data sets of discreet employee information for importation, compliance, and consistency • Communicated with operations, marketing, sales, and programming teams to improve service and product quality, increase retention rates, optimize features, and identify key target audiences and keywords for higher conversion rates • Provided level 2 support as necessary to analyze and troubleshoot client problems and needs with confidence and expertise, handling 20-80 tickets per day • Organized, scheduled, and led meetings and demonstrations with existing, prospective, and new clients Show less Building, developing, and supporting key relationships within our quickly growing and improving SAAS startup. Identifying and creatively problem-solving issues, while simultaneously handling a large number of incoming tickets daily. My ability to communicate and find ideal solutions led to a restructuring of our support structure and a concurrent increase in responsibilities as a key client relationship manager. • Simultaneously managed and developed up to 15 key clients’ relationships… Show more Building, developing, and supporting key relationships within our quickly growing and improving SAAS startup. Identifying and creatively problem-solving issues, while simultaneously handling a large number of incoming tickets daily. My ability to communicate and find ideal solutions led to a restructuring of our support structure and a concurrent increase in responsibilities as a key client relationship manager. • Simultaneously managed and developed up to 15 key clients’ relationships ($20K MRR), identifying needs and implementing services and improvements for customer retention and optimization of use • Developed and conducted satisfaction and usability surveys to quantify specific areas of improvement and performance metrics, analyzing and consolidating data to demonstrate areas of growth • Implemented and trained new clients on how to navigate and fully utilize product according to customer goals and values • Analyzed client goals and provided written strategies and guidance for optimizing service • Researched and counseled clients on best practices to ensure compliance and workforce satisfaction and retention • Managed large data sets of discreet employee information for importation, compliance, and consistency • Communicated with operations, marketing, sales, and programming teams to improve service and product quality, increase retention rates, optimize features, and identify key target audiences and keywords for higher conversion rates • Provided level 2 support as necessary to analyze and troubleshoot client problems and needs with confidence and expertise, handling 20-80 tickets per day • Organized, scheduled, and led meetings and demonstrations with existing, prospective, and new clients Show less



Success Academy Charter Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Operations Intern

  • Jun 2013 - Aug 2013

  Integral member of a 4-person team tasked with the complete setup and preparation for the opening of a new charter school location in Brooklyn. • Closely assisted Business Operations Manager and Assistant Operations Manager in fulfilling daily tasks, periodically reviewing and readjusting smart goals to meet deadlines, and scheduling and organizing operations • Reached out to vendors for required supplies, creating purchase orders and submitting them according to budget and time… Show more Integral member of a 4-person team tasked with the complete setup and preparation for the opening of a new charter school location in Brooklyn. • Closely assisted Business Operations Manager and Assistant Operations Manager in fulfilling daily tasks, periodically reviewing and readjusting smart goals to meet deadlines, and scheduling and organizing operations • Reached out to vendors for required supplies, creating purchase orders and submitting them according to budget and time constraints • Researched and implemented classroom organization and design best practices, producing slides and graphics for demonstration purposes • Verified compliance with city codes, drafting fire safety procedure according to updated NY state law Show less Integral member of a 4-person team tasked with the complete setup and preparation for the opening of a new charter school location in Brooklyn. • Closely assisted Business Operations Manager and Assistant Operations Manager in fulfilling daily tasks, periodically reviewing and readjusting smart goals to meet deadlines, and scheduling and organizing operations • Reached out to vendors for required supplies, creating purchase orders and submitting them according to budget and time… Show more Integral member of a 4-person team tasked with the complete setup and preparation for the opening of a new charter school location in Brooklyn. • Closely assisted Business Operations Manager and Assistant Operations Manager in fulfilling daily tasks, periodically reviewing and readjusting smart goals to meet deadlines, and scheduling and organizing operations • Reached out to vendors for required supplies, creating purchase orders and submitting them according to budget and time constraints • Researched and implemented classroom organization and design best practices, producing slides and graphics for demonstration purposes • Verified compliance with city codes, drafting fire safety procedure according to updated NY state law Show less