Experience

KFC Indonesia

• Indonesia
• Retail
• 400 - 500 Employee

• • Feb 2020 - Present

• • Jul 2010 - Feb 2020

  1. Report to Business Unit Manager and GM Operation2. To manage national KFC Drive-Thru (DT) and Coffee channel’s system and its soft skill for operation’s team. To provide leadership, coaching and direction to vendor and Operation team in order to maximize value of channel DT and Coffee. And also to maintain principal accountability in addition to following YUM’s policies and procedures.3. To provide and manage budget efficiency at DT and Coffee Dept4. Ensure that the operational of DT and Coffee have met minimal standard that has been defined. Demonstrate and reinforce behaviors to gain Operational Manager’s commitment and consistency5. Develop and train operational team and individual in Dept about the channel but are not limited to system only, but people as well.6. Select, evaluate and give direction to vendors and make sure that the relationship should be based on mutually beneficial cooperation 7. To provide consultancy for restaurants to optimizing channel DT and Coffee’s performance8. To present performance appraisal based on defined goals and objectives 9. Supervises 84 stores DT and 80 stores Coffee (and still growing) and their team member and provide appropriate inputs to support advancement of the stores10. Uses all informational resources available to identify opportunities and threats to build a healthy business plan and optimize the market11. Responsible for the execution of action plan to ensure that system are improved and implemented in restaurants12. Coordinate with relevant Depts, such as Marketing and FSD, in order to optimize performance and customer experiences Show less

• • Jan 2010 - Jul 2010

• • Jun 2003 - Jan 2010