Experience

Dscifer

• United Arab Emirates
• Security and Investigations
• 1 - 100 Employee

• Information Technology Operations Specialist

  • Jan 2017 - Present

  Collaborating with Development teams on a regular basis to have discussions on the building of the product under construction. Timely discussions with the Client are on a scheduled basis to keep track of the emerging requirements for their business and to tailor the product accordingly by consulting development team like a bridge between the Stakeholders involved in Product Development.All businesses are sensitive about the business secrets and their business data secrets, here comes Dscifer to accomplish their reuquirements as using the latest techniques and technologies. Strengthening 'Technical Support Department' and 'Customer Services Wing' for a prestigious business abroad, for instance US Mobile has it's Customer Support in Islamabad, Edible Arrangement's 1500+ franchises are being monitored, kept efficient, troubleshooting emerging issues weather network related or Software related by the highly skilled work force here in Pakistan. Working to get mutualize on a 'Huge Benfit Agenda' while utilizing the technology and globalization and a World Class skilled work force with a prestigious business as of ourselves preferably in USA, or any other developed country who are aware of outsourcing benefits in the long run.



US Mobile

• United States
• Telecommunications
• 200 - 300 Employee

• Customer Support Manager

  • Mar 2020 - May 2020

  US Mobile has it's backend operations office outsourced to Customer Support Solutions (CSS). The major fuctions of the organization as Financial matters, Customer Services are being handled from Islamabad CoP by highly skilled work force. Support is regarding their 2 telecommunication networks one is GSM LTE and the other is SUPER LTE.There are billions of subscribers and using either Android, IoS OR Windows based phones. The configuration of each handset is different than the other.A wonderful learning oppertunity that brought a layer of confidence in me that I can also handle Telecom troubleshootings easily along with IT world.Porting in and Porting out of our networks managed via Chats, Phone Calls and Emails. Swapping networks right in a chat session i.e from GSM LTE to SUPER LTE and vice versa.Checking of signal coverage in specified areas all over the United States for our subscriber's connections to work properly and suggesting best option for them.Helping customers regarding any issue from purchaing the Starter-Kit (both network sim cards) upto the proper working of the connection.