Membership Experience Associate

• Aug 2018 - Present

Insurance Sales Agent

• Aug 2018 - Present

Insurance Sales Associate

• Aug 2018 - Present

Office Manager & Licensed Sales Producer

• Apr 2015 - Aug 2018

As an Allstate Trusted Advisor and Licensed Insurance Producer in Upland, my knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important – your family and your future. I'm also seeking opportunities to network with other local businesses and business owners to provide optimal services to our communities. If you're interested in networking, please let me know. Show less

Policy Service Specialist

• Aug 2014 - Jan 2015

Personal Lines Agent with extensive knowledge of home and auto policies, office administration and call center procedures. Effectively promote awareness of products and services by cross serving current and potential members. Extensive knowledge and ability to utilize available resources to provide excellent customer service. Assist members with policy related questions and concerns in a busy, high volume call center environment. Routing and directing incoming calls to the appropriate agencies and personnel. Transacting business effectively via multiple software platforms and communication devices. Use of various CRM platforms, as well as Sales Force, Service Channel, etc. Show less

Graphic Designer

• Mar 2014 - Jun 2014

Creative graphic design of various print media utilizing Adobe Creative Suites in a fast paced, time sensitive atmosphere. Image and photo altering, manipulating, layering, online file preparation and uploading, and various other high end design tasks. Successful liaison support of all production and promotion divisions within the organization, including training onsite personnel. Digital workflow processes, template/product creation, press-ready PDF and Vector files. Assisted in all major aspects of project creation, from inception to final product management. Notable 1: Received high honors from major sports firms for my innovative designs and efficiency (Brewers, Royals, Grand Prix). Show less

Assistant Pastor

• Jul 2007 - Oct 2011

Coordinator and Liaison for Sunday morning services, main worship leader, stage designer, and audio/video production leader, while working side-by-side with Pastor and other staff to coordinate services and events, including communion, worship, special presentations, and more Worship Pastor & Leader: lead, facilitate, train, schedule, and maintain worship team and leaders, create lead charts, support guest worship leaders, conduct weekly rehearsals, communicate and meet with team members on a weekly basis, plan/facilitate worship gatherings, and discuss growth and other aspects on a regular basis. Audio/Visual/Lighting: designer and team leader/trainer for all Sunday AV graphics, including all presentations utilizing ProPresenter, MediaShout, PowerPoint, KeyNote, Photoshop/Illustrator, Final Cut Pro, Vegas Video, as well as a thorough understanding, application, and maintenance of audio and lighting in mobile and mounted applications. Set vision for the worship ministry to help support and compliment the vision of the church, including preparation of annual worship budget, worship conferences, and various events that cultivate the community of worship. Web Design & Graphics: website design (graphics, content, layout and maintenance via WordPress and other applications), logo design, graphic design, print-work, flyers, banners, signage, and brochures for events, activities, and promotional needs associated with the church. Event Coordinator & Planner: create and generate various events including annual retreats, coffeehouse, worship conferences, worship concerts, training sessions, youth worship events, etc. Additional: various other duties include performing weddings and funerals, coordinate special events such as community parades and park worship services, coordinate and facilitate various teams and activities, etc. Show less

Communications Center Lead Dispatcher & Training Officer

• Aug 1996 - Jul 2007

Assistant supervisor and trainer of 15 employees in various office and call-center duties and responsibilities. Controlling and prioritizing extensive incoming service requests to the call center in a timely, efficient, and accurate manner. Planning and routing all necessary units to their destinations with optimal patient and crew safety. Thorough understanding of policies/procedures, personnel, contracts, routes, locations, facilities, and upcoming scheduling needs in a constantly changing environment for all emergent and non-emergent platforms. Working with a variety of phone and radio systems (VHF, Nextel, Baker, 800/900), as well as various emergency dispatch CAD platforms (TriTech and ComTech). Communications Training Officer for new dispatcher recruits, including interviewing and processing. Communications QC Officer providing general feedback to dispatchers for quality control purposes. Customer liaison providing exceptional service to internal and external customers and personnel. Notable 1: Rectified the entire company’s Nextel phone/radio program and saved the company over $120,000 per year. Notable 2: Developed an integrated policies and procedures manual and new employee training program. Show less