Experience

Waldorf Astoria Doha West Bay

• Qatar
• Hospitality
• 100 - 200 Employee

• Assistant Manager

  • Aug 2023 - Present



Fairmont Doha

• Qatar
• Hospitality
• 100 - 200 Employee

• Food And Beverage Supervisor

  • Jul 2022 - Aug 2023

  • Ensure correct grooming standards are followed at all times • Responsible for the smooth operation of his/her specific area • Follow up on all financials, LQA, Forbes and Trust You targets • Is aware of the daily, monthly and yearly financial targets • Actively contributes towards the achievement of financial targets • Following up on opening and closing checklists • Maintains the HACCP & FIFO standards as required by the regional govern • Handles security incidents, guest complaints with confidence and in a professional manner • Attend daily briefings prior to commencement of shift • Following the personal development plan set by the Restaurant General Manager • Ensure the operational inventory is always accounted for and in immaculate condition • Ensure the outlet is maintained at the highest levels • Create opportunities for upselling products • Develop the waiter's team to strive for excellence • Follow Hotel Evacuation Policy in case of an Emergency • Ensure awareness and delivers the optimum levels of service and guest satisfaction • Establish and maintain effective communication across the outlet • Lead by example through a passionate, hands-on approach • Assist with collecting information for the monthly P&L reviewing body • Handle financial procedures according to guidelines set by the finance department • Responsible for linking all facets of service, cuisine and entertainment Show less



LE YACHT CLUB

• France
• Restaurants
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Apr 2018 - Aug 2020

  -Organizing shift schedules for team members. -Monitoring attendance, tardiness and time off. -Assigning duties to specific employees based on role and skills. -Supervising employees and assisting with tasks as necessary -Supervising employees and assisting with tasks. -Organizing shift schedules for team members. -Monitoring attendance, tardiness and time off. -Assigning duties to specific employees based on role and skills. -Supervising employees and assisting with tasks as necessary -Supervising employees and assisting with tasks.



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Captain Waiter

  • Feb 2016 - Mar 2018

  -Adhering to company policies and health, safety and employment standards. -Managing employees requests and transgressions -Training new and current team members on tasks -Handling customer issues and managing conflict. -Adhering to company policies and health, safety and employment standards. -Managing employees requests and transgressions -Training new and current team members on tasks -Handling customer issues and managing conflict.



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Hostess / server

  • May 2014 - Feb 2016

  -Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting. -Take orders, serve food and beverages. -Check in with customers, collect payments and follow up on guest’s satisfaction. - Answer questions regarding menu items, set up dining areas, stock service areas, prepare tables, and perform cleaning duties. -Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting. -Take orders, serve food and beverages. -Check in with customers, collect payments and follow up on guest’s satisfaction. - Answer questions regarding menu items, set up dining areas, stock service areas, prepare tables, and perform cleaning duties.