Crew Chief

• Apr 2016 - Present

Responsible for all sign installations, including posts/supports. Also responsible for removing existing signs/posts with civilian safety as a priority. Remove and install vinyl (interior and exterior), including mall pylons and directories. Construct and deconstruct free standing commercial signs, often up to 16’ high and 12’ wide. Experience with core drilling/jackhammer/giant Bosch, hilti, drills, grinders, sanders, belt tools, drill press, table saw, wall saw, convenience saw, quick-cut, trenching tool, digging, auger, etc.

Mac Support Specialist

• Aug 2005 - Feb 2014

Service Departmental Manager

• Aug 2005 - Feb 2014

• Hardware diagnosis, parts ordering and replacement• Software support – application troubleshooting, OS diagnosis and support.• Network troubleshooting and support, including wireless networking, router configuration and support• Service revenues doubled due to my knowledge of Apple computers and my ability to diagnose/resolve problems as efficiently as possible. Service excellence rating was up to 150%• Corporate sales – onsite evaluation for upgrading entire systems to Latest OS. Close interaction with clients concerning fonts, application requirements, printer capabilities, networking, backup options, etc.• Computer training and orientation – onsite training for clients adjusting to Mac OS X Tiger through Yosemite. Also set up internet connections, configured mail, imported data from previous Oss