Experience

Sky Café

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Aircraft Caterer

  • Jan 2022 - Present

  Responsibilities: Food Preparation: I excel in preparing and assembling a diverse range of meals, snacks, and beverages according to airline specifications, dietary requirements, and customer preferences. My focus lies in ensuring the freshness, visual appeal, and strict adherence to safety and health regulations. Inventory Management: I skillfully manage and maintain accurate records of catering supplies, equipment, and food items. I work closely with suppliers to ensure timely delivery and seamless stock availability. Hygiene and Safety: Upholding strict hygiene standards while handling food is my top priority. I take pride in maintaining impeccable cleanliness and adhering to food safety regulations, fostering a clean and organized work environment. Loading and Unloading: I efficiently load catering carts with carefully prepared meals, beverages, and other items, ensuring proper storage and handling during transportation to the aircraft. Collaboration: I am a proactive team player, working closely with the airline crew and ground staff to coordinate catering operations and ensure the timely delivery of meals to each flight. I communicate any special requests or changes in catering orders to the appropriate personnel promptly. Customer Service: I provide courteous and friendly service to passengers during meal distribution, addressing any inquiries or special dietary requirements with professionalism and promptness. Quality Control: I conduct regular quality checks on prepared meals and food items to ensure they meet the airline's standards. I promptly report any quality issues or concerns to the relevant authorities. Time Management: I thrive on following precise schedules to ensure on-time delivery of catering services for each flight departure. I am prepared to adapt to changing flight schedules and remain flexible in meeting catering demands. Show less



Executive Flight Centre

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Ramp Agent/ CSA

  • Apr 2018 - Oct 2019

  Ramp Agent Responsibilities: • Guiding aircraft to and from gates and backing them up for take-off. • Parking arriving and departing aircraft. • Placing chocks and cones around aircraft. • Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies. • Providing special handling of baggage, cargo, and mail, as required. • Collecting, loading, and unloading live animals and dangerous goods on and off aircraft, when necessary. • Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system. • Performing cabin maintenance and cleaning services, including restocking the aircraft. • Operating ground support equipment, including aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans, when necessary. • Reporting all equipment malfunctions to the appropriate supervisor/manager. • Complying with all airport authority and carrier security requirements Passenger Service Responsibilities: • Assist passengers with self-service check-in kiosks • Inspect and verify passenger documentation • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations • Manage passenger baggage processing including handling and fee calculation if applicable • Make public address announcements as required • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software • Produce work-related documentation when required • Maintain the highest standards of safety and security at all times Show less



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Support Representative

  • May 2017 - Jan 2018

  As a Technical Support representative at Shaw, I held many responsibilities as we were cross-trained with every "specialized" department at Shaw to offer customer's access to 24/7 support. Our department was the only open 24/7 department and as such we were trained to offer universal support with any inquiries as well as advise and instruct the other departments when leadership was short-staffed. More of the responsibilities will be listed below. Responisibilities: • Advising and instructing other "specialized" departments in handling situations outside their scope of support. • Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues. • Deliver exceptional customer experience while staying within our support scope guidelines. • Educate customers in realizing the full benefit of their Shaw products and services. • Look for opportunities to improve our business and elevate customer experiences. • Promote and sell the features, advantages, and benefits of Shaw products and services to our customers. • Employ time management and multi-tasking skills to coordinate between multiple departments to maintain high service levels and insure the customer meets their needs. • Thoroughly document customer interactions and escalate potential service issues. • Identify opportunities to improve customer service levels. • Provide feedback to leadership teams to improve environment. Reason for Leaving: Due to lack of flexibility in scheduling hours for school. Show less



Palmyra Mediterranean Grill

• 10020 152 St, Surrey

• Supervisor

  • Mar 2015 - Jan 2017

  My responsibilities as a supervisor were to instruct and supervise the employees so that they would be as efficient as possible without sacrificing food quality or positive customer experience. Reason for leaving: Moved away from Surrey. My responsibilities as a supervisor were to instruct and supervise the employees so that they would be as efficient as possible without sacrificing food quality or positive customer experience. Reason for leaving: Moved away from Surrey.



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Cashier

  • Oct 2013 - Nov 2014

  As a Cashier at Loblaw's superstore my responsibilities were to offer the customers a great experience by being efficient and friendly when handling their groceries. My responsibilities also included assisting other departments such as customer service during busy hours, organizing products, and moving carts to be more accessible to customers arriving. Reason for Leaving: I resigned due to the clash between work and schooling. As a Cashier at Loblaw's superstore my responsibilities were to offer the customers a great experience by being efficient and friendly when handling their groceries. My responsibilities also included assisting other departments such as customer service during busy hours, organizing products, and moving carts to be more accessible to customers arriving. Reason for Leaving: I resigned due to the clash between work and schooling.



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Team Member

  • Mar 2013 - Jun 2013

  As a Team Member my responsibility was to welcome and positively interact with customers as i served them, as well as maintaining cleanliness and order to permit efficient workflow during busy hours. Reason for leaving: Family and i had moved to a farther house, causing transportation to be time consuming and inefficient. As a Team Member my responsibility was to welcome and positively interact with customers as i served them, as well as maintaining cleanliness and order to permit efficient workflow during busy hours. Reason for leaving: Family and i had moved to a farther house, causing transportation to be time consuming and inefficient.