Experience

Jackfruit Finance

• Kenya
• Financial Services
• 1 - 100 Employee

• Business Development Lead

  • Oct 2022 - Present

  Manage Nairobi School Support Leads (SSL) to deliver on growth and repayment loan portfolio targets Work with CEO on fundraising and investor relations. Support on hiring of new School Support Leads in Nairobi as Jackfruit expands Champion opening of new branches as Jackfruit expands nationally. Working with CTO on continual product improvements, specifically but not limited to: •Best practices for selling financial products to schools •New products and product adjustments, including pricing terms e.t.c •Best practices and key data points for credit appraisal including exemptions necessary as compared to broader industry credit practices. •Strategy development around post-disbursal collection of loans •Banding schools into different income brackets with set criteria and expectations for each band •Key hires and organizational structure to ensure success •Understanding current market pricing for debt •Lessons and learnings related to the sector Continued development of impact analysis and tracking. Developing new reward partnerships. Training SSLs and Senior SSLs. Internal policy development.



Ed Partners Africa

• Kenya
• Financial Services
• 1 - 100 Employee

• Branch Manager

  • Aug 2018 - Sep 2022

  BUSINESS GROWTH •Marketing branch within the community to attract business •Growing bank’s number of loan accounts •Overseeing approvals of loans, lines of credit, and other fiscal plans •Regular monitoring of repayments to ensure ta the branch PAR is within acceptable industry standards-Below 3% •Implement service standards and practices to ensure excellent customer service •Ensure customer Queries, Requests or Complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time COMPLIANCE •Documents and interprets complicated financial information for clients •Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor •Ensure that the Work environment meets the health and safety standards and regulations and reflects the brand identity •Advises on procedures and financial management as well as developing policies •Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance •Forecasts and plans according to fiscal needs •Enforce adherence with compliance and control procedures •Ensure adherence to budget and identify opportunities for cost efficiency •Ensure that there is no income leakage PEOPLE •Recruiting, vetting, interviewing, and hiring new employees •Manages and supervises department employees; responsible for day-to-day supervision and leadership •Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction •To perform any other duty as assigned in line with the organization goals and objective



Cytonn Investments

• Kenya
• Investment Management
• 200 - 300 Employee

• SENIOR FINANCIAL ADVISOR

  • Mar 2017 - Aug 2018

  •Understand Cytonn’s unique investment solutions in Real Estate, Private Equity and Structured products and be able to adequately relay that understanding to prospective clients. •Identify and cultivate appropriate prospective clients, and follow up on new business opportunities. •Mentor, couch and supervise the junior financial advisors and financial trainees towards meeting their individual and team targets. •Interview prospective clients to determine their financial objectives, taking into account current income, expenses, insurance coverage, tax status, risk tolerance and other information needed to develop a financial plan. •Work with clients to develop a financial plan as the basis of providing sound financial advice. •Deliver personalized and timely client service and administration that is responsive to client needs. •Collaborate with the product development team to ensure the Cytonn products remain relevant to evolving client needs and emerging market trends. •Handle customer complaints and resolve problems. •General management, administration and reporting responsibilities relating to client coverage.



Kingdom Bank Limited

• Kenya
• Banking
• 1 - 100 Employee

• BUSINESS BANKER, ENTERPRISE BANKING

  • Sep 2013 - May 2017

  •Ensured growth of assets and liabilities business including transactional, alternative banking channels and direct banking business. •Ensured the Sales and Service teams to obtain operational rigor excellence in all aspects of processes undertaken through regular coaching on KYC matters. •Worked with and supervised the Direct Sales Team to achieve sales and service goals by completing quality checks on application within set service standards. •Maintain a healthy balance of deposits portfolio on Church, SME, and Retail and Corporate deposits. •Implement strategies on penetration of business segments, markets and sectors and creation of partnerships and MOUs especially with churches, schools and SME, for example I was heading the church deposit mobilization at the branch. •Identify opportunities for campaigns, services and distribution channels that will lead to increase in sales by analyzing market intelligence on competition and consumer behavior. •Ensure quality assets and low PAR is maintained at all times by constantly managing the clients and ensuring customer retention is optimal and attrition is checked. •Using knowledge of the market and competitors, identify and develop the company’s unique selling prepositions and differentiators. •Avoided income leakage by collection of commissions as per tariff guide. E.g. Refer-to charges, Bank cheque charges, Statement requests. •Took a lead in managing and compiling daily team sales performance with special emphasis on accuracy of all documents processed by self and team. •Ensured that KYC target is met for all the accounts opened by self. Target KYC accuracy of 97%. •Took full responsibility for the accuracy of all work processed by self. Took responsibility for any errors found in my work. RTS should not exceed 3%.