Borjette John Villena
Digital Forms Designer at WorldView LTD- Claim this Profile
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Filipino Native or bilingual proficiency
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English Full professional proficiency
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Cebuano Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Lean Six Sigma White Belt
Six Sigma PHSep, 2023- Nov, 2024 -
Design Sprint (Design Thinking v2.0) Fundamentals
School of Design SprintSep, 2023- Nov, 2024
Experience
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WorldView LTD
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Information Technology & Services
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1 - 100 Employee
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Digital Forms Designer
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May 2023 - Present
WorldView Ltd. is an Internet-based document management service provider offering secure, Software as a Service (SaaS) Enterprise Content Management (ECM) solutions that enable organizations to store, manage, and share vital information between employees, vendors, partners, and customers. Today, WorldView is storing over 400 million documents for thousands of business professionals across North America. For more information, visit www.worldviewltd.com. • Design and create new digital forms using Hyland OnBase, as well as perform edits and updates to existing forms. • Maintain accurate records of form design requests and project status using Asana or similar project management tools. • Ensure that form layouts are intuitive and user-friendly, incorporating text boxes, checkboxes, and required fields as directed. • Communicate effectively with team members and stakeholders to understand customer needs and incorporate feedback into design solutions. Show less
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support / Sales Advisor
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Aug 2020 - Apr 2023
Handled inbound and outbound calls to address post-sales and technical support concerns for a premier electronics account in a work-from-home setup Handled inbound and outbound calls to address post-sales and technical support concerns for a premier electronics account in a work-from-home setup
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DesignCrowd
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Australia
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Graphic Design
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200 - 300 Employee
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Service Consultant / Internal Design Team Member
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Apr 2019 - May 2020
• Focuses on providing support to DesignCrowd’s global customer base, particularly those seeking printing services. • Responsible for handling inbound emails, calls, social media posts, and live chats. • Helps in answering customer questions and resolving customer problems. • Supports sales for DesignCrowd through cross-selling and up-selling activities. • Helps in improving DesignCrowd’s products and services by identifying improvement opportunities from feedback received from clients. Show less
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Cimpress
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Ireland
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Technology, Information and Internet
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700 & Above Employee
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Graphic Design Consultant
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Sep 2017 - Feb 2019
Promoted as part of CARE Design Tier II under the Vistaprint Business Unit, tasked to primarily handle escalated concerns on existing design edit and recreation requests.
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Graphic Artist
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May 2017 - Aug 2017
Performing design edits and recreation as a Tier I Production Artist for CARE Design under the Vistaprint Business Unit
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Customer Service Representative
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Jun 2016 - Apr 2017
• Handled inbound and outbound calls as part of CARE Operations under the Vistaprint Business Unit, answering all customer inquiries in a courteous and professional manner• Performed accurate diagnosis of inquiries and provided appropriate solutions/responses based on defined procedures• Used appropriate systems and available resources as necessary to assist in responding to each request• Supported and provided information to all internal and external customers in a professional and courteous manner• Participated in cross-functional communications and meetings to support the site Show less
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TaskUs
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Aug 2015 - Jun 2016
Handled inbound/outbound calls, email, and chat regarding customer loan applications for the Nimble Australia Pty. Ltd. account Handled inbound/outbound calls, email, and chat regarding customer loan applications for the Nimble Australia Pty. Ltd. account
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Startek
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Support Representative
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Dec 2013 - Aug 2015
• Received inbound and outbound calls as part of the Digital Conversion Initiative Team for the Time Warner Cable - Texas account • Responded to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information, striving to resolve concerns on the first call without having to transfer callers. • Utilized computer/online guidelines in responding to customer inquiries. • Informed customers about services available and assesses customer needs. • Handled customer problems related to product function or the replacement of defective parts. Show less
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ePerformax Contact Centers & BPO
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Philippines
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Nov 2010 - Oct 2013
• Performed inbound calls as part of the Credit/Debit/Business Account Authorizations Team for the Target Financial Services account • Displayed clear understanding of all credit policies, procedures, state and federal laws, and rules and regulations governing credit • Delivered interactions with all customers in line with the company branding by communicating effectively and providing world-class service while demonstrating effective problem-solving skills to resolve their concerns • Updated/notated/added customer information in the account database of the client's system Show less
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ePLDT Ventus
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Technical Support Representative
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Apr 2010 - Jun 2010
• Handled inbound Tier I technical support and customer service phone support for external customers of the Dish Network account • Provided quality technical support service through one-contact resolution to establish a long-term customer relationship • Accurately responded to questions and assisted customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone • Assisted customers with their billing and payments as needed • Sold multiple entertainment products and services as well as hardware systems and accessories Show less
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Education
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2007 - 2010
Adamson University
Bachelor of Science - BS, Computer Engineering
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