Experience

Triple

• United Kingdom
• Software Development
• 1 - 100 Employee

• Solutions Engineer

  • May 2022 - Present



Freelance

• Python Developer

  • Sep 2019 - Present

  Desktop Applications development with PyQT5 Pycharm IDE Tools development to data visualization and manipulation. Web spiders, crawlers development Selenium library and webdrivers for testing and automate web behaviours Scrapy Framework Data analysis with pandas, matplotlib and numpy libraries. Docker enviroment to render javascript lua language use with scrapysplash library for web automation Stored procedures scripts to enhance Data Quality MySQL, PostgreSQL Desktop Applications development with PyQT5 Pycharm IDE Tools development to data visualization and manipulation. Web spiders, crawlers development Selenium library and webdrivers for testing and automate web behaviours Scrapy Framework Data analysis with pandas, matplotlib and numpy libraries. Docker enviroment to render javascript lua language use with scrapysplash library for web automation Stored procedures scripts to enhance Data Quality MySQL, PostgreSQL



Afiniti

• Bermuda
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Jul 2019 - Oct 2019



Accelya Group

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Analyst-Application Support

  • Jan 2019 - Jul 2019



CartagenaSpain.com

• Cartagena Area, Spain

• General Manager

  • Jan 2016 - Dec 2018

  Building the company from the scratch, increasing our services to offer and improving customer satisfaction through a proper scheme of work. Provide a high level of detail on each interaction with customers, encouraging customer loyalty. Web supervision (www.cartagenaspain.com) Marketing and Advertising Building the company from the scratch, increasing our services to offer and improving customer satisfaction through a proper scheme of work. Provide a high level of detail on each interaction with customers, encouraging customer loyalty. Web supervision (www.cartagenaspain.com) Marketing and Advertising



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Apple Online Store Specialist

  • Mar 2015 - Dec 2015

  Deliver a high level of pre and post sales customer service with regard to Apple´s product line and third parties products Strong deep knowledge of products to ensure the maximum customer satisfaction in their purchases and technical enquiries Engage with customers through many different channels as part of a customer facing role and delivering an amazing customer experience throughout all stages of the sales process Build and maintain strong and lasting relationships with customers via unique communications avenues Firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms Pioneer in new projects within Apple as Setup Specialist setting the client´s new devices up, providing the highest quality service for our customers post sales Show less



Cineworld Cinemas Ltd

• United Kingdom
• Movies, Videos, and Sound
• 700 & Above Employee

• Customer service

  • Jan 2015 - Mar 2015



Polaris World

• Real Estate
• 1 - 100 Employee

• Technical Support & Customer Service

  • May 2013 - Oct 2014

  Customer service by phone and face to face in the office resolving incidences through Xema application for the control of internet in remote to residents of Polaris World Resorts. Helping customers log in throught the company web and providing new users and passwords throught our application. Using Team Viewer to resolve incidences between offices. Sorting the technicians daily work sending them to houses to resolve incidences imposible to do in remote. The job involved dealing with mainly English speaking clients, giving in-depth technical support, checking connections status, cable modem process in remote and solving daily incidents and enquiries. Providing information to customers about sales. Trying to capture new clients, brainstorming for new marketing ideas. Show less



Don Diego restaurant

• Birmingham, United Kingdom

• Barman

  • Aug 2012 - Dec 2012

  Attend customers, serve drinks at bar and keep the best service for them anytime. Attend customers, serve drinks at bar and keep the best service for them anytime.



Hotel Los Habaneros

• Cartagena Area, Spain

• Hotel Recepcionist

  • Sep 2010 - Dec 2011

  Telephone and face to face customer service. Completing check-in and check-out of rooms. Daily invoicing. Ensuring the rooms are clean and maintained to standard. Attending agency bookings. Telephone and face to face customer service. Completing check-in and check-out of rooms. Daily invoicing. Ensuring the rooms are clean and maintained to standard. Attending agency bookings.



COEC (Confederación Comarcal Organizaciones Empresariales de Cartagena)

• Spain
• Information Services
• 1 - 100 Employee

• Database Administrator in Access and Customer service

  • Mar 2009 - Jan 2010

  Database administrator in Access. Administration duties, customer service, information support about SEF(Regional Service Employment and formation ) courses and incription for employed and unemployed people. Database administrator in Access. Administration duties, customer service, information support about SEF(Regional Service Employment and formation ) courses and incription for employed and unemployed people.



everis

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Oracle Database Administrator

  • Aug 2008 - Jan 2009

  Resolving Telefonica´s customers incidents and queries over Telefonica´s Database, through SQL queries, placed in Telefonica’s Server and created in Oracle. In addition the position involved working efficiently within a team of up to 6 people during peak periods, requiring great team work ability and frequently troubleshooting issues relating to replenishment. Resolving Telefonica´s customers incidents and queries over Telefonica´s Database, through SQL queries, placed in Telefonica’s Server and created in Oracle. In addition the position involved working efficiently within a team of up to 6 people during peak periods, requiring great team work ability and frequently troubleshooting issues relating to replenishment.



Notarnet

• Spain
• Strategic Management Services
• 1 - 100 Employee

• Apprenticeship .NET

  • Apr 2008 - Jul 2008

  Development in .NET, add-in for Outlook, Documentation and English translation. Development in .NET, add-in for Outlook, Documentation and English translation.



Michelle Autuori

• Taranto Area, Italy

• Apprenticeship Database

  • Apr 2007 - Aug 2007

  Leonardo Da Vinci European Program Internship by Leonardo Da Vinci European Program in Michelle Autuori, Salerno, Campania(Italy) a shipping company in Access data base administration. Leonardo Da Vinci European Program Internship by Leonardo Da Vinci European Program in Michelle Autuori, Salerno, Campania(Italy) a shipping company in Access data base administration.