Experience

The Standard, Ibiza

• Spain
• Hospitality
• 1 - 100 Employee

• L+D and Quality Director

  • May 2023 - Present



Groupe ACCELIS

• France
• Hospitality
• 1 - 100 Employee

• • Jun 2020 - Jun 2023

  • Oversees all operations and day-to-day activities in a hotel organization. • In charge of strengthening the corporate image of the company in the Marketing department. • in charge of accounting and budgets to optimize the hotel`s GOP. • Talent Management and organizational capacities.• Business information analysis.• Work with the Revenue Manager team to develop effective pricing strategies.• Interact with guests and other costumers to obtain feedback.

• • Jan 2020 - Jun 2020

  • Creation of standards and SOP for the Rooms Division.• Adapting the Vision & Mission to create the Core values of the hotel. • Oversee rooms department; responsible for maintaining guest rooms, from housekeeping to concierge services. • Taking care of the logistical tasks of running a hotel.



AC Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office & Reservations Manager (opening Team)

  • Jul 2015 - Jan 2020

  • Directly supervises all front office personnel and ensures proper completion of all front office duties. • Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. • Handle complaints, settling disputes and resolving conflicts. • Ensure exceptional Customer service. • Prepare monthly reports and budget for front office department. • Fluent communication with all the departments. Direct communication with General Manager. • Verify property compliance with legal, safety, operations, labor and Marriott brand product and service standards. Show less



Autograph Collection

• Hospitality
• 200 - 300 Employee

• Reservations Manager - AC Baqueira Ski Resort Autograph Collection

  • Nov 2014 - Apr 2015

  • Ensures the smooth and efficient operations in the department. • Prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed the revenue target. • Following the high standards of the brand to achieve best service. • Work alongside with the Front Office Manager and Revenue Management. • Ensures the smooth and efficient operations in the department. • Prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed the revenue target. • Following the high standards of the brand to achieve best service. • Work alongside with the Front Office Manager and Revenue Management.



sbe Lifestyle Hospitality

• United States
• Hospitality
• 400 - 500 Employee

• • Mar 2014 - Oct 2014

  • Act as Manager on Duty for the hotel in the absence of the Front Office Manager and General Manager.• Deal with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. • Personally, worked alongside with the Front Office Manager to create new Standards to be followed by the entire Front of House Team. Show less

• • Dec 2013 - Mar 2014

  • Assist in hiring, motivating, training, and on-going supervision of the Front Desk staff. • Provide guests with outstanding guest service, efficient and effective registration and billing services in a professional, friendly manner coordinating all departments required. • Execution of front desk selling strategies through up-selling, bucket checks, and income auditing. • Prepare weekly and monthly reports in accordance with required quality standards and deadlines • Assume Manager on Duty responsibilities when assigned. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight attendant

  • Jun 2011 - Dec 2013

  • Trained to the highest standards as per the award-winning Emirates Airline procedures providing the best in-flight service experience. • Operate an ultramodern and fast-growing Airbus and Boeing long haul aircraft fleet. • Currently flying to over 100 destinations in Europe, the Middle East, the Far East, Asia, Africa, Australia, New Zealand, and the USA. • Ensure passenger safety and security Provide the best in-flight service with the highest quality of products • Offer a unique experience among the cosmopolitan crew aboard from the shortest to the longest flight. Show less



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Concierge department

  • Jun 2010 - Aug 2010

  • Greeting and assisting guests upon arrival as the first point of contact at this luxury-brand five-star hotel. • Assist guests with check-in within strict time requirements • Anticipate and attend to guests’ needs. • Greeting and assisting guests upon arrival as the first point of contact at this luxury-brand five-star hotel. • Assist guests with check-in within strict time requirements • Anticipate and attend to guests’ needs.



Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front office Supervisor

  • Jan 2009 - Jun 2010

  • Assist in hiring, motivating, training, and on-going supervision of the Front Desk staff. • Provide guests with outstanding guest service, efficient and effective registration and billing services in a professional, friendly manner coordinating all departments required. • Execution of front desk selling strategies through up-selling, bucket checks, and income auditing • Prepare weekly and monthly reports in accordance with required quality standards and deadlines • Assume Manager on Duty responsibilities when assigned. Show less