Experience

MERA

• Switzerland
• Information Technology & Services
• 400 - 500 Employee

• IT Support Specialist

  • Jun 2021 - Present

  As a IT support specialist I, full chat/mail technical support for chain of super markets located in USA. As a IT support specialist I, full chat/mail technical support for chain of super markets located in USA.



IBS Business Phone systems

• Nashville, Tennessee, United States

• Project Manager

  • Oct 2021 - Apr 2022

  As a project manager, in charge for installing/programing/managing VOiP/SiP PBX hosted phone systems for Grandstream, Yealink and NEC SL2100. As a project manager, in charge for installing/programing/managing VOiP/SiP PBX hosted phone systems for Grandstream, Yealink and NEC SL2100.



Interprefy

• Switzerland
• Information Technology & Services
• 100 - 200 Employee

• Technical Support Agent

  • May 2020 - Apr 2021

  As a technical support agent, in charge for event support for various remote simultanious interpretation events. QA testing for company’s clients equipment and employees remotely. As a technical support agent, in charge for event support for various remote simultanious interpretation events. QA testing for company’s clients equipment and employees remotely.



Momensity LLC

• Miami, Florida, United States

• Help desk manager/team leader, Security specialist I

  • Oct 2018 - May 2020

  As a Help desk manager/team leader, managing/team leading 2 teams: internal IT help desk - for employees, and external IT help desk - for customers. As a Security specialist I, managing/approving internal accounts inside company, system security. As a Help desk manager/team leader, managing/team leading 2 teams: internal IT help desk - for employees, and external IT help desk - for customers. As a Security specialist I, managing/approving internal accounts inside company, system security.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Jan 2017 - Aug 2018

  Company : NCR D.o.o Team : EMEA RM TEAM Position : EMEA Release Management Specialist II . As a member of EMEA RM team – Develop\deploy distribution plans detailing the deployment and regression approach as well as the success criteria for each software component to distribute. Responsible for all aspects of distribution and installation of the software update ensuring that the software update is distributed to the right targets. Responsible for resolving issues related to failed distributions and perform the appropriate corrective action. Responsible for checking that all target systems are not negatively impacted by the distribution software. Monitor, retry, re-schedule distribution jobs, initiate regression or recovery procedures. Successfully completed R13 migrations project for year 2018. Working in windows 7-10/windows server 2008 and 2012 environment, using following programs/servers: SCCM 2012 , vSphere 6.0, SQL Servers, RMCC, and many more small programs related to software deployments. Show less