Global Head of Customer Support

• Jun 2023 - Present

Head Of Customer Support

• Jul 2022 - Jun 2023

Support and Service Automotive Manager

• Jan 2020 - Jul 2022

- the first and the second level of technical support for TTTech's Power Family products portfolio (Dataloggers PM-200 and DL-4, Automotive Ethernet Tap devices and extensions for the automotive Testing products)- general coordination for the service activities, for the Testing products - make reports of support and service activities and performances- analyzing reported issues, change requests and new implementations from the customers- troubleshooting and assistance to the customers for the initial usage of the system- technical pre-sales activities and training for the products- on-site support for the customers- coordination between R&D team in Serbia and support teams in Germany- planning of future development activities for the R&D team, together with project and product management, following by Agile principles (Scrum framework)- testing, verification, and validation of the systems and newly developed features before delivering to the customers- part of the PanonIT outsourcing team at RT-RK Company Show less

Support & service automotive engineer

• Jul 2018 - Jan 2020

- the first and the second level of technical support for TTTech's Power Family products portfolio (Dataloggers PM-200 and DL-4, Automotive Ethernet Tap devices and extensions for the automotive Testing products)- analyzing reported issues, change requests and new implementations from the customers- troubleshooting and assistance to the customers for the initial usage of the system- technical pre-sales activities- on-site support for the customers- coordination between R&D team in Serbia and support teams in Germany- planning of future development activities for the R&D team, together with project and product management, following by Agile principles (Scrum framework)- testing, verification, and validation of the systems and newly developed features before delivering to the customers- part of the PanonIT outsourcing team at RT-RK Company Show less

Q&A Software engineer

• Jan 2016 - Jan 2020

Currently part of the PanonIT outsourcing team at RT-RK Ltd, in BBT GroupProjects:RT-AV 4K – Development of complete test suite, for RT-AV 4K unit, new generation of RTRKs grabbing device. Working on defining and development automated tests in Python programming language, and execution in Intent- RT Executor test system. Testing all functionalities, video and audio inputs/outputs and specified algorithm, for OCR, Video/Audio Zapping, Picture Block Compare, Performance.NAGRA-GHITS – Development of automated and semi-automated tests, for GHITS set-top box, one of the biggest TV networsk in India. Complete test development, and writings APIs, for custom testing in fields of performance, functionallity, robustness.ANDROID TV - Development of Python automated tests for Android Set-Top Boxes and Nexus Player. Execution of this tests in BBT testing environment. Show less

Software Developer

• Jul 2015 - Jan 2020

eLearning, net education platform – Desktop application, based on Windows Presentation Foundation framework and Windows Communication Foundation services, with connection on custom MS SQL database. Working on services, GUI, data connect. Trace MarketPlace – This project is social-network application, for connecting people who buy and sell agriculture produces. Based on most popular Java Web framework, Spring MVC. On this project, my responsibillites was development back-end and front-end side, GUI, data handling, and testing. Development of various small WPF applications with MVVM architectural pattern, which communicates with database using ADO.NET or over WCF service. Attend full .Net Courses - Curriculum : Object oriented paradigm, Basic syntax of C#, Data objects, type and construction, Connection with databases, Threading, MVC pattern, and C# web forms, MVVM pattern, and WPF application, Design patterns, ORM tools, Entity Framework and ADO.NET, MSMQ protocol. Show less

Researcher

• Mar 2012 - Dec 2014

Researcher on the project "Human Casualties during the war in Croatia"- data analysis. Researcher on the project "Human Casualties during the war in Croatia"- data analysis.