Experience

Ding

• Ireland
• Telecommunications
• 200 - 300 Employee

• Growth Operations Manager

  • Feb 2022 - Apr 2023

  Dublin, County Dublin, Ireland Planning and execution of strategic projects -Ding Brand campaign in Dallas/Fort Worth US targeting Mexican diaspora -Ding Community Partnerships (commercial and non-profit) -Brand Ambassador Programme -On the ground international events -Cross functional strategic growth initiatives, including Acquisitions Upgrades, Customer Base Management, Operators and Strategic Partners and Community Operations Efficiency -Lead quarterly marketing planning… Show more Planning and execution of strategic projects -Ding Brand campaign in Dallas/Fort Worth US targeting Mexican diaspora -Ding Community Partnerships (commercial and non-profit) -Brand Ambassador Programme -On the ground international events -Cross functional strategic growth initiatives, including Acquisitions Upgrades, Customer Base Management, Operators and Strategic Partners and Community Operations Efficiency -Lead quarterly marketing planning sessions -Design operational processes and apply tools and automation solutions for scale and growth -Tracking commercial and strategic goals and objectives, implementing reporting and review structures -Ensuring team functions are operating with efficiency to maximum impact -Identifying and delivering practical workarounds including resourcing (freelancers, contractors and agencies) pending delivery of permanent solutions Show less



Bad Hombre Gaming

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Operations and Project Manager

  • Mar 2020 - Jan 2022

  Dublin, Ireland Operations/Casino Manager – SUPREMO.COM -Managing Games Delivery roadmap -Responsible for managing third party game supplier relationships -Working closely with the marketing team on developing and setting up promotions for players -Manage localization processes when entering new markets -Creating and implementing all operations processes. Project Manager, Bad Hombre Digital -Product management of two affiliate websites -Managing content writers, SEO… Show more Operations/Casino Manager – SUPREMO.COM -Managing Games Delivery roadmap -Responsible for managing third party game supplier relationships -Working closely with the marketing team on developing and setting up promotions for players -Manage localization processes when entering new markets -Creating and implementing all operations processes. Project Manager, Bad Hombre Digital -Product management of two affiliate websites -Managing content writers, SEO specialist, designer and all external agencies (link building, paid ads, etc.) -Market and competitor research -Improving UI and UX by building a new layout -Making recommendations on new markets. Show less



The Stars Group

• Isle of Man
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Support Service Manager

  • May 2018 - Oct 2019

  Dublin, Ireland and Sofia, Bulgaria -Building and leading a team of 13 customer service agents; -Performance Management, monitoring operational activity in line with KPIs; -Individual and team development through mentoring, coaching and feedback; -Project Focal for the development and implementation of company wide social media customer service trial; -Ensure timely, accurate and consistent documentation of projects; -Staff recruitment, interview and hiring; -Event organisation.

• Account Specialist

  • Sep 2016 - May 2018

  County Dublin, Ireland -Liaise directly with Group’s players via email and live chat to assist with poker and casino queries and resolve issues; -Provide account assistance/ manage accounts; -Creation and translation of standard e-mail templates from English to Portuguese and vice versa; -Providing accurate and timely escalation of issues impacting the customer’s experience; -Facilitate poker deals between players at final tables via live chat; -Provide mentorship to new staff joining support team.



MD Creative Media

• Media Production

• Co-founder & Director

  • Aug 2013 - Nov 2018

  Dublin, Ireland -Manage a small business; -Communications and marketing strategy development and implementation; -Client social media management; -Recruitment of international students for Irish Universities and Institutes of Technology; -Client relationship management; -Lead generation; -Development and implementation of new business concepts and ideas; -Organise and host online and hospitality events; -Created and launched 2 guides in partnership with the Irish Embassy Brazil and… Show more -Manage a small business; -Communications and marketing strategy development and implementation; -Client social media management; -Recruitment of international students for Irish Universities and Institutes of Technology; -Client relationship management; -Lead generation; -Development and implementation of new business concepts and ideas; -Organise and host online and hospitality events; -Created and launched 2 guides in partnership with the Irish Embassy Brazil and Irish universities to strengthen education and business connections between Ireland and Brazil -Video production. Show less



Guia Irlanda

• Editor

  • May 2014 - Dec 2017

  Dublin, Ireland -Managing a small team of professionals and collaborators; -Creating and producing content for Guia Irlanda Website, promoting Ireland; -Writing, editing texts and photos; -Managing Guia Irlanda social media channels including Guia Irlanda Facebook page (https://www.facebook.com/guiairlanda) with 28k+ likes.