Experience

Xora, Inc.

• Level 2 Engineer

  • Apr 2007 - Present

  Handling escalations with respect to phone and web applications, from the support team, sales and operations team. Testing builds, patches, enhancements, New Features on QA / Staging for any further issues . impact analysis Stress testing and Load testing the clients on different mobile platforms Compatibility check of the application Scheduled Server check - Error monitoring and reporting Bug filing, tracking Conduct online and personal training on new features and updates Important role during major deployments with customers. Show less



365 Media

• United States
• Online Media
• 300 - 400 Employee

• Tele Researcher

  • Sep 2005 - Dec 2006

  Responsible for updating the business profile of industries listed in directories of different fields. Lead a team of 8 with Leading Edge Directories for PACNW region in US. Worked on a project to list the scholarships given by various universities in US. Expertise in content formatting. Responsible for updating the business profile of industries listed in directories of different fields. Lead a team of 8 with Leading Edge Directories for PACNW region in US. Worked on a project to list the scholarships given by various universities in US. Expertise in content formatting.



Nipuna

• India
• Manufacturing

• Technical Support Representative (TSR)

  • Jul 2004 - Aug 2005

  Dial up and DSL technical support for BellSouth customers Dial up and DSL technical support for BellSouth customers