Boon Sheung Sim
Senior Healthcare Consultant at Roche Diagnostics (M) Sdn Bhd- Claim this Profile
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English Professional working proficiency
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Chinese Native or bilingual proficiency
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Malay Professional working proficiency
Topline Score
Bio
Credentials
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Time Management Tips: Scheduling
LinkedInFeb, 2021- Oct, 2024 -
Project Management Foundations: Teams
LinkedInJan, 2021- Oct, 2024 -
Project Management: Solving Common Project Problems
LinkedInJan, 2021- Oct, 2024 -
Finance for Non-Financial Managers
LinkedInSep, 2020- Oct, 2024 -
Innovation Fundamentals & Design Thinking Bootcamp
Board of InnovationAug, 2020- Oct, 2024
Experience
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Roche Diagnostics (M) Sdn Bhd
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Malaysia
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Medical Equipment Manufacturing
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1 - 100 Employee
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Senior Healthcare Consultant
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Apr 2020 - Present
• Develop strategy plan, positioning and marketing activities for Roche Healthcare Consulting Solutions.• Research and analyze laboratory trend, competitive environment and market needs to lead as healthcare consultant. • Provide consultancy service in pre-sales and post-sales stage on workflow efficiency improvement through workflow study, data analysis, layout design, and data simulation.• Cross-functional team project management for multi-disciplinary consulting project including Biochemistry, Molecular and Histopathology division. • Organize and facilitate customer value-drive workshops and laboratory optimization related programs.• Cooperate with laboratory to implement LEAN principle into routine operation to improve operational efficiency and cost effectiveness.• Coordinate with sales force on proposal delivery by designing laboratory solution that address customers’ needs and expectation through pre-sale workflow study.• Internal and external customer management including worked with internal sales force on sales planning, developed training material and conducted product training or presentation to relevant employees and customers.• Build strong relationship with customers and key stakeholders to deliver excellent customer satisfaction.• Plan, design, manage and implement key customer projects from start to finish to success the project within customer expectation, timeline and scope. Show less
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Product Executive (Lab Optimization)
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Sep 2016 - Mar 2020
• Coordinate with sales force on proposal delivery by designing laboratory solution that address customers’ needs and expectation through pre-sale workflow study.• Manage product lifecycle including registration support, forecasting, inventory management, product phase in/phase out activities, customer notification and handling of product inquiries.• Internal and external customer management including worked with internal sales force on sales planning, developed training material and conducted product training or presentation to relevant employees and customers.• Build strong relationship with customers and key stakeholders to deliver excellent customer satisfaction.• Provide consultancy service in pre-sales and post-sales stage on workflow efficiency improvement through workflow study, data analysis, layout design, and data simulation.• Organize and facilitate customer value-drive workshops and laboratory optimization related programs.• Cooperate with laboratory to implement LEAN principle into routine operation to improve operational efficiency and cost effectiveness.• Plan, design, manage and implement key customer projects from start to finish to success the project within customer expectation, timeline and scope. Show less
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Field Service Engineer
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Sep 2013 - Aug 2016
• Lead and managed Planned Preventive Maintenance activities for Malaysia team to ensure instrument performance and customer satisfaction.• Subject matter expert in Urinalysis and Histopathology analyzer and responsible for owner to the system local documentation.• Perform periodic inspection, diagnosis, analyzed and rectification on the system to meet customer’s expectation.• Maintain system condition to meet all the requirements of a quality management system.• Manage long-term projects, equipment installation and testing for functionality and safety requirement.• Coordinate with cross-functional work teams for solution development of hurdles to product delivery.• Manage and maintain service documentation system to ensure proper recording system.• Manage and maintain spare part and inventory level.Major Achievements: • Project Lead of Roche Malaysia Planned Preventive Maintenance and successfully assisted the Malaysia team in achieving the 95% Planned Preventive Maintenance target of year 2016.• Project Lead of implementation and Subject Matter Expert of cobas 6500 Urinalysis analyzer in Malaysia market. Established and maintained the local technical documents for urinalysis series analyzer. Show less
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Schiller (m) sdn bhd
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Malaysia
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Medical Equipment Manufacturing
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Internship Trainee
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Jun 2012 - Sep 2012
- Conduct product installation, maintenance and servicing - Conduct calibration and safety testing on equipment - Handle daily documentation and inventory management - Conduct product installation, maintenance and servicing - Conduct calibration and safety testing on equipment - Handle daily documentation and inventory management
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Education
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National University of Malaysia (UKM)
MBA, Finance -
2009 - 2013
Universiti Malaya
Bachelor of Biomedical Engineering
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