Sales & Design Consultant

• Jan 2021 - Present

Advisory IT Specialist

• Apr 2004 - Jan 2021

• Provide customer service and technical support on Netcool Products across various platforms including Solaris/redhat/AIX/HPUX/Windows • Work as part of a team to provide 2nd level 7 x 24 supports for IBM Netcool products to customers, Partners and IBM employees. Respond to customer requests within Service Level Agreement and provide timely update to customer issues via phone call and email. • Analyze customer’s existing software installation, architecture, and problem and provide potential solutions to customer. • Identify, test, and confirm possible software defects and log software enhancements through replication of reported issues across all servers platform. Have been designated product champion for Netcool Impact. • Involved in solving difficult technical issues encountered by major telecommunication company world wide. • Involved in submission of quality technical knowledge to be published and to be used by both customers and engineers to help reduce troubleshooting time base on resolved ticket. • Setup and maintain new test machines (Unix & windows) within the support team. • Setup and maintain third party databases for the use of software testing (DB2, Oracle, SQL server, Informix and MySQL). • Provide assistance and guidance and in-house training to new team members within support department.

Oracle Developer

• Jan 2004 - Mar 2004

• Designed and developed forms using oracle application for WA Police department (IMS). • Fine tuned SQL query used in forms • Performed a programmer role on the IMS Project Application team for the design phase of IMS Release. • Created IMS incident narrative screen and made changes to the Outstanding Incident summary. • Achieved overall objective of delivering Stage 2 on time and to the required quality • Uses Oracle developer tool set and Oracle databases. • Ensured all Technical specifications, unit test plans, test cases and test results are fully documented in accordance with project standard. • Coded and tested IMS components • Constructed prototype for demonstration • Participated in team resolution of issue and concerns

System Engineer

• Feb 2000 - Mar 2003