John Michael S.
Information Technology Consultant at OutTask Australia- Claim this Profile
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Bio
Credentials
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Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoMay, 2014- Sep, 2024
Experience
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OutTask Australia
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Australia
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Information Technology Consultant
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Feb 2019 - Present
Consultancy services- Assist potential clients with their IT needs- Provide varied levels of IT support for new and existing clients- Ensure that clients get the most value out of the IT products and services that they are currently utilizing by providing in-depth consultation of their current infrastructure and plan/map out any potential improvements to key componentsInfrastructure management- Monitor and manage Windows and Linux environments- Manage Office 365 tenancies of clients- Manage internet telephony systems, and IP phones (3CX)- Maintain and manage VMware infrastructureKnowledge management- Update and maintain client documentation for easier lookup for troubleshooting- Update knowledge base with the current trends in the IT industry- Brainstorm with the team on alternate or new solutions to resolve existing client issues or enhance client productivityService Desk- Provision Office 365 tenancies for new clients and existing clients with upgrade plans- Provide technical telephone support or remote support via Teamviewer
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Intergrid
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Finland
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Software Development
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1 - 100 Employee
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Technical Support Engineer
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Feb 2018 - Feb 2019
- Monitoring of core network infrastructure to ensure sufficient capacity and operational status - Monitoring for denial of service attacks, working with our security partners and informing customers - Monitoring the integrity and efficacy of customer backups - Triage customer enquiries in order of importance and priority - Answer customer support enquiries via chat, email, and telephone - Knowledge management, including the maintenance of network and asset databases, datacenter management systems and IP management systems - Liaising with carrier partners, peers’ NOCs, etc., to debug issues - Liaising with datacenter partners to create trouble tickets, remote hands request, and access requests - Performing ad-hoc maintenance tasks on customers’ services, including performing updates, configuring backups, installing software - Managing internal Intergrid systems - Other ad-hoc tasks by Management - Conduct training of junior-level technical support engineers on Intergrid systems and other infrastructure-related training (e.g. Linux, Windows Server, etc) - Planning and documentation of internal IT processes and information security
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Lyanthe
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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System Administrator
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Dec 2016 - Dec 2017
Hired as one of the company’s system administrators part of the company's IT Infrastructure Team to manage SQL databases, and monitoring of internal IT assets in the Davao branch. I assist in resolving issues raised internally by production, issues received from clients, and issues raised internally. As well as doing information security related tasks.- Assisted in the maintenance of Microsoft SQL Server databases as one of the database administrators- Performed SQL scripting to facilitate various tasks- Monitored the entire infrastructure of the company in a remote data center using Centreon- Kept and maintained documentation for several procedures and processes for the Infrastructure Team- Assisted and guided other members of the Infrastructure team on several concepts that they were lacking knowledge in.- Management of Windows and Linux servers- Handled internal employees and external customer concerns and issues- Assist in the management of Active Directory- Draft security incident reports and perform security audits- Facilitated VMWare replication and monitoring
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Senior Network Administrator
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Jan 2016 - Jul 2016
- Assisted the IT Operations Manager with network operations by overseeing network infrastructure projects - Management of Cisco routers, HP switches, HP storage servers, VMware ESXi, and Sophos UTMs of all branches - Maintains documentation for existing network device configurations and server configurations - Created and implemented new network designs and services which to led to reduced infrastructure failure rate and increased productivity (e.g., network redundancy and routing, AD implementation) - Trained IT support staff with networking concepts leading to increased efficiency in network troubleshooting - Monitored and maintained the entire network infrastructure and several servers of the company and its branches
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AMA University
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Philippines
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Higher Education
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100 - 200 Employee
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System Support Engineer
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May 2015 - Jan 2016
- Implementation of new servers to improve existing branch IT infrastructure and services. - Management of all IT assets for the branch - Guided teaching and non-teaching staff with new and updated technologies to be implemented. - Creation of new policies regarding the use of IT assets in the campus - Implementation of campus Wi-Fi using HP access points - Assisted in re-cabling of the entire campus for a structured cabling layout - Developed several PHP web applications for off-campus clients for the benefit of the school’s exposure and improvement of software development skills
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Education
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2021 - 2023
University of Mindanao
Master's degree, Information Technology -
2011 - 2015
AMA University
Bachelor's degree, Information Technology
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