Experience

The Queens Medical Center West Oahu

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Supervisor

  • Aug 2014 - Present

  • Oversee 102 patient beds and Ancillary areas. 4 leads, 18 frontline employees • Execute strategic plan to implement Queens and Sodexo goals • Provide positive and constructive feedback to employees • Team building in other departments • Improve HCAHPS score of 75% • Supervise day to day operation and creating a monthly schedule for staff • Review invoices and charge backs for accurate billing • Establish safe work environment by conducting monthly safety training with all employees • Monitor and enforce black light inspections, patient rounding’s and cleaning inspections • Meet requirement for SMS, Leap Frog, infection protection control, TJC and Ecosure • Supervise floor machines, making sure that they are in working condition. Working with vendor that all inspections and maintenance are performed to the contract. Approve Vendor maintenance on parts needed for all floor machines • Hire and train diverse employee & upcoming lead training • Implement skills matrix for leads improve daily operations • Received 85% and higher in standout survey • Planning, delegating and executing projects Show less



FourSeasons

• 100 - 200 Employee

• Team Lead

  • May 2017 - Sep 2020

  • Inspect 316 guest rooms and Public space • Responsible for rooms inspections after housekeepers has completed cleaning • Key goal to meet 5-star service and guest satisfactory • Support housekeeping managers in daily standards testing and yearly evaluations • Provide on the spot on feedback to staff on discrepancies in room cleaning and report repairs to the maintenance • Maintain supply inventory • Train onboarding employees • Delegate projects workflows to house person Show less



Aulani a Disney resort and spa

• Housekeeping Coordinator

  • Jul 2011 - May 2017

  • Managed a monthly budget to order supplies, pay vendors, company credit cards, company events. • Analyze and report monthly budget to Executive director of housekeeping • Communicate with all vendors to meet all necessity of the housekeeping department • Organized annual company events to increase employee engagement • Ensure all warehouse, on and off site supplies are well stocked daily • Negotiate with other vendors to lower cost savings for the resort • Supervise Team clean a contracted vendor. Making sure all requirements are met to Disney standards • Data collecting and reviewing housekeeper’s daily operation • Involved in OSHA safety meetings and requirements are to safety codes • Diverse feedback from Executive director, managers and employees making sure that all supplies are met Show less



Halekulani

• Housekeeping Administrator and Quality control

  • Apr 2006 - Jul 2011

  • Support Assistant and Executive Director of Housekeeping in overseeing day to day operations • Manage 453 guest • Ensure AAA and 5 diamond standards are met in guest rooms • Creating daily work flow for housekeepers & house person and next day for 30 staffing • In charge of lost & found items for guest • Provide constructive feedback to employees on performance • Support Assistant and Executive Director of Housekeeping in overseeing day to day operations • Manage 453 guest • Ensure AAA and 5 diamond standards are met in guest rooms • Creating daily work flow for housekeepers & house person and next day for 30 staffing • In charge of lost & found items for guest • Provide constructive feedback to employees on performance



Courtesy Linen Services

• United States
• Retail

• Supervisor

  • Jul 2001 - Apr 2006

  • Hire and train new employees • Create 20 employees schedule and payroll • Communicate to merchants making sure all requirements and standard are met • Hire and train new employees • Create 20 employees schedule and payroll • Communicate to merchants making sure all requirements and standard are met