Experience

URAC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager, Integrated Services (since 2015) and Accreditation Reviewer III (2008-2015)

  • Feb 2008 - Present

  Bonnie Zickgraf, BSN, RN, CPHQ, CMCNLeads a team of clinical and administrative professionals within Accrediting and Client Services at URAC. Our team motto is collaborate, coordinate and educate to achieve successful goals.Prior to promotion in 2015, traveled extensively for accreditation review of multiple types of healthcare operations and to determine organizational compliance to URAC healthcare standards.Current certifications include CPHQ (Certified Professional in Healthcare Quality) and CMCN (Certified Managed Care Nurse). Prior clinical focus included psychiatric, med-surg and ICU nursing.



Genex Services

• United States
• Insurance
• 700 & Above Employee

• Field Case Manager

  • 2006 - 2008

  Onsite coordination of care for workers compensation patients between Orlando and Tampa, Florida areas. Onsite coordination of care for workers compensation patients between Orlando and Tampa, Florida areas.



MetLife

• United States
• Insurance
• 700 & Above Employee

• Clinical Operations Manager

  • 2002 - 2004

  Oversight of clinical operations in the Atlanta and Chicago offices. Synchrony Division Case Managers provided coordination of care for disability and workers compensation claimants. Oversight of clinical operations in the Atlanta and Chicago offices. Synchrony Division Case Managers provided coordination of care for disability and workers compensation claimants.



Sheakley Unicomp

• Director of Case Management

  • 1997 - 2002